Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers report a 4.8/5 rating from 924 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for punctuality, same-day scheduling, and clear communication from technicians who explain treatments for mice, wasps, and ants. Pricing is often described as reasonable, and many highlight the effectiveness of quarterly maintenance plans. However, some lower-rated reviews criticize communication issues, such as difficulty uploading photos or receiving status updates, and note instances where treatments did not fully resolve pest problems.
Data from Google, last updated November 11, 2026.
924 Google reviews we collected
Phrases our text analysis found in 496 written reviews
How often each topic comes up in the written reviews
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“friendly and knowledgeable he explained all the processes he was going to do around and inside my house to mitigate the mice problem we were experiencing.”
“The person on the phone hung up on me twice because I was expressing my feelings about what happened.”
“Technician Ryan was very professional and informative and did excellent work.”
“The business practices of this company are absolutely terrible, and consistently they have absolutely no regard for their customers schedule, what you…”
“Viking addressed my yellow jacket problem quickly and efficiently.”
“Justin was professional and explained everything clearly.”
“I would recommend Viking to my friends & co-workers.”
“If you’re a pet owner, I highly recommend finding another service.”
“Viking pest control is a great company they're affordable reliable and most important they give great customer service their technicians are fantastic…”
“THEY ARE ONLY INTEREST IN OVER CHARGING YOU HIGH MONTHLY FEES, and not taking care of your issues”
“Company is reliable and the technicians that have come to my home are personable and professional.”
“…this experience left me with the impression that Viking Pest is not reliable and is more interested in selling their highest priced plan than they ar…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 924 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Today Anthony Daley provided outstanding service!
They follow up every month. Ask if there is any new problems. If so they handle it with ease. Everyone is pleasant and eager to help. Would recommend..
Viking pest control is a great company they're affordable reliable and most important they give great customer service their technicians are fantastic especially Justin Thompson and Cameron Gamble
Thank you for your feedback, Anthony! We are delighted to hear you had a great experience with Justin, Cameron, and our team. We appreciate your business! - Viking Pest Control - West Berlin
Great efficient service! Very friendly demeanor!
Thank you for your confidence in Viking Pest Control! We appreciate your business, Edward!
My Technician Robert was amazing..friendly and knowledgeable he explained all the processes he was going to do around and inside my house to mitigate the mice problem we were experiencing..a true professional and would highly recommend.
Jeff, we really appreciate your recommendation and review! We will pass along your kind words to Robert. Thank you for choosing Viking Pest Control - West Berlin!
Viking addressed my yellow jacket problem quickly and efficiently. Justin was professional and explained everything clearly.
Thank you for sharing your experience. Viking Pest Control - West Berlin is proud to serve you!
Very rapid response and visit was scheduled same day as the initial call. Technician Ryan was very professional and informative and did excellent work.
Steve, we are thrilled to hear that your experience with Ryan was so positive. Thank you for choosing Viking Pest Control - West Berlin, and for sharing your support in this review. We're here if you need anything else in the future!
Ryan treated our property today and did a great job - mosquito issues are way down too - thanks!
Mary Jo, your feedback is music to our ears! We're so happy that Ryan always does a thorough job and displays genuine positivity here at Viking Pest Control - West Berlin!
9-28-2026 I had appointment between 8-12 I had to call the office to find out if this person was still coming it was 11:10 I was finally text that he was coming he did a good job but they should notify the homeowner if they are going to be late
Fran, we’re sorry for the delay and lack of communication about it. We’ll be addressing this to ensure it doesn’t happen in the future. Thank you for your feedback and for choosing Viking Pest Control - West Berlin. We hope to serve you again in the future under better circumstances.
I had a mouse problem in my home and was feeling completely overwhelmed. Viking Pest Control answered my call and was able to come out the same day. The service was excellent, and I appreciated having someone help me deal with it so quickly. I haven’t seen another mouse in my room since their visit. Thank you, Viking, for giving me some peace of mind!
Hi Sugeiry, we're so glad to hear your mouse problem is history! Thanks for choosing Viking Pest Control - West Berlin and for sharing your experience. We’re here if you need us in the future!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts