Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts
Customers frequently praise the shop for efficient service, clear communication, and fair pricing compared to dealerships, noting that staff often explain repairs thoroughly without pushing unnecessary work. However, several low-rated reviews highlight concerns about high labor costs, unexpected upcharges, and instances where technicians failed to honor scheduled appointments or provide basic information over the phone.
Data from Google, last updated November 5, 2026.
412 Google reviews we collected
Phrases our text analysis found in 298 written reviews
How often each topic comes up in the written reviews
We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team at zVilla Marina our excellent kind and always deliver on the amount of estimate”
“When I finally spoke with the manager named Fernando he was extremely rude and made threats about what would happen if they were unable to reach me again.”
“They're faster, more cost effective, and very quick to respond to calls/texts.”
“Always exceptional work by the team at Villa Marina Auto Care.”
“Terrible place.”
“Per my experience work tend to be pricier than elsewhere, but the place is conveniently located, trustworthy and reliable.”
“Very reasonable in pricing for work / Fernando is awesome.”
“It proved that their pricing is completely arbitrary and that they are perfectly happy to drastically overcharge you from the start if you don't push back.”
“They always get things done in a timely manner and communicate clearly.”
“I highly recommend them and I have found my future auto mechanic.”
“10/10 would not recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 412 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Made appointment to get a smog check. All went smoothly. I love the efficiency and care Villa Marina provides to each and every client.
Good shop with great prices (for LA). Skip the dealer service department and take your car here instead. They're faster, more cost effective, and very quick to respond to calls/texts.
I received excellent service and a AAA discount.
Fernando is the GOAT! Love Villa Marina Auto Care! Been coming here for years and every experience has been a good one. Fernando is the best!
This is a great shop to take your car. Very reasonable in pricing for work / Fernando is awesome. He’s a gentleman without the BS that you can encounter at other places and dealerships. I have been taking my car here for few years now and stay loyal to them bc I am so satisfied. So I highly recommend to others
I've been taking my 2009 4Runner here for over 10 years now and Fernando and his team have never let me down. They always get things done in a timely manner and communicate clearly. Can't recommend more!
The team at zVilla Marina our excellent kind and always deliver on the amount of estimate Highly Recommended
Always great and honest
Villa Marina has been my emergency safe car repair shop Haven since moving to MDR. Fernando is such a pleasure to work with ! He is professional and warm at the same time. He will make you feel good even about your old car :). Per my experience work tend to be pricier than elsewhere, but the place is conveniently located, trustworthy and reliable. I brought my car to replace the starter. The charge was about $650 for a 2025 Jeep Liberty. I mentioned the back light was out so Fernando was kind enough to replace it at no charge. I ‘ve always had a smooth and pleasant experience at Villa Marina. Yes, i recommend it !
Always exceptional work by the team at Villa Marina Auto Care. Trusted them for going on 5 years now!
Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts