Google reviewers rate VIO Med Spa 5/5 based on 143 reviews, with the owner replying to 97% of them. Clients frequently praise the staff for their punctuality, transparent communication, and ability to customize treatments like Hydrafacials and Dysport without pressure. While the membership pricing is often highlighted as affordable, one low-star review criticized a promotional offer for lacking clarity regarding the final cost of units.
Google rating: 5.0 out of 5 from 143 reviews (99% five-star).
Reviews on this page: 143 Google reviews (121 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 27, 2026.
Service: Medical Spa serving Boston, Massachusetts.
Data from Google, last updated November 2, 2026.
Star ratings
143 Google reviews we collected
5.0of 5
5 stars14299%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
97%praise
Praise20097%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7134%
Quality & results4622%
Would recommend4321%
Communication178%
Honesty & trust147%
Speed & response84%
Price & value73%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“she’s so knowledgeable and amazing and took the time to educate me on my skincare routine and changes to make!”
“The membership prices are unbeatable, the staff is amazing, and the service is always top-notch.”
“Would absolutely recommend VIO and Sam and will be coming back for future touch ups!”
“If you are looking for someone talented, honest, supportive, and genuinely passionate about what they do, I cannot recommend Mackenzie enough!”
“Sam is amazing, she is great at explaining everything and making you feel so comfortable and ready for your treatment!”
“I’m so happy to have found an aesthetician I trust and will definitely be coming back.”
“The entire team was lovely, my appointment was quick, and I didn’t feel pressured to spend more money or get more treatments.”
“A great deal for those looking for good products and services.”
People customers mention
Mackenzie15 reviews
Veronica6 reviews
Botox6 reviews
Dysport4 reviews
Camila4 reviews
Sam3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I absolutely love this med spa! The membership prices are unbeatable, the staff is amazing, and the service is always top-notch. I really appreciate that they listen to what you want to achieve and make recommendations based on your goals without ever making you feel pressured into additional treatments. You always feel comfortable, heard, and well taken care of. Ask for Mackenzie for all your tox and filler needs — she’s amazing! Highly recommend!
Response from the owner · 5 days ago
Hi Mariah! ✨ Your wonderful review brightened our day! We're ecstatic that you love our med spa, and it means so much to us that you feel comfortable and cared for every visit. Can't wait to see you here again soon for more amazing sessions!
E
Emer11 reviewsiTotal number of Google reviews Emer has written across all businesses on Google Maps, not just this one.
Mackenzie was so kind and patient. Helped me figure out exactly what I needed and got it to a price point that worked for me. Had so many fun distractions to use and an excellent conversationalist as the cherry on top. Will be back
Price assessment: Reasonable price
Services: Dysport treatment
Response from the owner · a month ago
Emer, your kind words mean a lot to us. Mackenzie is wonderful at making each visit thoughtful, easy, and tailored at VIO Med Spa. We look forward to welcoming you back soon!
M
mallory landers8 reviewsiTotal number of Google reviews mallory has written across all businesses on Google Maps, not just this one.
i have been coming here for over a year getting hydrafacials and dermaplaning. my skin has been so so fabulous and i have really noticed a change!! a BIG shoutout to Chloe! she’s so knowledgeable and amazing and took the time to educate me on my skincare routine and changes to make! the whole team here is so wonderful! these girlies are the best :)
Response from the owner · 3 months ago
Mallory, it’s wonderful to hear your skin has been looking fabulous and that you’ve seen such a big change. Chloe and the VIO Med Spa team will be so happy to know their knowledge and care made such a positive difference. We appreciate your kind words and look forward to welcoming you back again soon!
M
Maggie Morales2 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Couldn’t be happier about my experience with Mackenzie! I’m already booked for my next session. Can’t wait to see my results!
Price assessment: Reasonable price
Services: Microneedling
Response from the owner · 3 months ago
Maggie, it’s wonderful to hear you had such a positive experience with Mackenzie at VIO Med Spa. We’re so glad you’re already set for your next session and looking forward to your results. Thank you for sharing your excitement—we can’t wait to welcome you back!
J
Jamila Mulrain7 reviewsiTotal number of Google reviews Jamila has written across all businesses on Google Maps, not just this one.
Mackenzie was so gentle and calm with me. And she explained everything to me. Would definitely recommend this place to anyone.
Price assessment: Great price
Services: BOTOX treatments, Dysport treatment
Response from the owner · 3 months ago
Jamila, we’re so glad Mackenzie made you feel comfortable and well-informed. Your kind words about VIO Med Spa mean a lot, and we appreciate the recommendation. We look forward to welcoming you back again soon!
H
H F6 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
From the 1st contact via text with Ashley, I found the staff to be welcoming, warm, friendly. Combine that with taking the time to review the best treatments suggested for my areas of concern, PA Mackenzie is TOPS recommended!
Price assessment: Reasonable price
Services: Dysport treatment
Response from the owner · 4 months ago
Hi H, Ashley and PA Mackenzie are wonderful to hear about. We’re so glad the VIO Med Spa team made your visit feel welcoming and thoughtful. Thank you for recommending us—call (857) 397-0335 anytime if we can help further.
D
Danielle ThibaultLocal Guide · 18 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Wonderful experience at VIO today. The entire team was lovely, my appointment was quick, and I didn’t feel pressured to spend more money or get more treatments. Highly recommend!
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
Danielle, thank you for sharing such a wonderful experience at VIO Med Spa today. We’re glad our lovely team and efficient visit made you feel comfortable with no pressure. Your recommendation means so much, and we look forward to welcoming you again; call (857) 397-0335 anytime.
T
Taylor Hough15 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
My dysport experience with Sam was amazing!!! She was so sweet and knowledgeable. Took her time to really map things out and listen. Would absolutely recommend VIO and Sam and will be coming back for future touch ups!
Services: Dysport treatment
Response from the owner · 4 months ago
Taylor, it’s fantastic to hear your experience was outstanding and that you felt so well cared for at VIO Med Spa. We’re grateful for your recommendation and look forward to welcoming you back for future touch-ups! Thank you for sharing your positive feedback.
M
Mel RLocal Guide · 13 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Excellent services. Muy amables y también hablan español!
Response from the owner · 4 months ago
Mel, we appreciate your wonderful feedback and are so glad you enjoyed our friendly team and multilingual support. Thank you for recognizing VIO Med Spa’s dedication to welcoming everyone and making each visit a comfortable experience. We're looking forward to serving you again soon!
J
J C6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Mackenzie is truly the BEST injector ever. From the moment you meet her, she makes you feel completely comfortable, supported, and cared for. She is incredibly consultative, gentle, personable, and full of such positive energy. What I appreciated most was her conservative approach, she enhances your natural features without ever overdoing it. She did a lip flip and treated my hyperactive smile, and the results are SO natural and beautifully balanced. Exactly what I wanted. I literally traveled from NYC just to see her, and she was absolutely worth the trip. If you are looking for someone talented, honest, supportive, and genuinely passionate about what they do, I cannot recommend Mackenzie enough!
Price assessment: Not sure
Services: BOTOX treatments
Response from the owner · 4 months ago
We’re so grateful for your thoughtful words and are thrilled Mackenzie provided you with such a supportive, consultative experience, J. Your satisfaction with the natural results and compassionate care truly means everything to us at VIO Med Spa. Thank you for choosing to travel all the way from NYC—your trust inspires our commitment to excellence!
