Google reviewers rate Visiting Angels Senior Home Care in Albany, OR, 4.9 out of 5 based on 52 reviews, with the owner responding to all feedback. Customers frequently praise the agency's punctuality, flexible scheduling, and clear communication, noting that caregivers provide compassionate assistance with daily living activities, medication management, and safety assessments. The only negative comment cited insufficient staffing to fulfill requested visit frequencies, while positive reviews highlight rapid response times and professional intake processes.
Google rating: 4.9 out of 5 from 52 reviews (88% five-star).
Reviews on this page: 52 Google reviews (40 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 26, 2026.
Service: Child Care Agency serving Albany, Oregon.
Data from Google, last updated November 10, 2026.
Star ratings
52 Google reviews we collected
4.9of 5
5 stars4688%
4 stars510%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
100%praise
Praise52100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2650%
Would recommend815%
Speed & response510%
Communication48%
Honesty & trust48%
Quality & results36%
Price & value24%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Angels themselves have been very supportive and caring and we couldn't have made a better choice for my sister in law.”
“And I highly recommend them to anyone that is looking for excellent care!”
“Not only did they respond immediately, they conducted an intake interview with the patient on a Sunday and had caregivers in place quickly.”
“…egivers, ensuring that caregivers are introduced to the patient, and communicating clearly throughout the process.…”
“Easy communication, down to earth, kind, honest and genuinely care for not only their clients but also their employees.”
“Great experience with Visiting Angels and Marlinse!”
“Their pricing and billing is fair and transparent.”
People customers mention
Mark6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The Angels themselves have been very supportive and caring and we couldn't have made a better choice for my sister in law. The support staff is absolutely phenominal from top to bottom...scheduling, nurses, 24/7 on call staff, and Mark himself which has been a wonderful mentor in so many ways inclucuding next steps.
Response from the owner · a month ago
Thank you so much Randy, for taking the time and effort to share your thoughts and experiences with our caregivers and staff. We're so happy that we could to be of service to your sister in law and your family!
Janel Hoffmann9 reviewsiTotal number of Google reviews Janel has written across all businesses on Google Maps, not just this one.
The Visiting Angels helped us through a very rough time when my mom was in assisted living and needed more care than they could provide. They were kind and patient with her while we worked out her medications. She was able to stay in assisted living a few more years due to them. I would highly recommend them.
Response from the owner · 2 months ago
Janel, thank you so much for taking the time to share your thoughts about our services! We really appreciated the opportunity to be of service for your mom.
Kristin Kanipe8 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
We chose Visiting Angels in Albany when we needed temporary home care help because of a friend’s very positive experience.
Everyone from owners, Mark and Jessica Wang, case managers, nurses and the care givers we dealt with were wonderful.
A very nice feature is their initial “meet and greet” between the care giver and recipient, to make sure it’s a good fit for both. This was facilitated by a case manager. They take time to accommodate your individual needs and time frame. Their pricing and billing is fair and transparent. I can also now highly recommend them. They are a trustworthy and genuinely caring group of people.
Thanks to you all!
Response from the owner · 5 months ago
Thank you so much Kristin, for taking the time to share your thoughts about Visiting Angels and your experience with our Angels and our company. It's truly been our pleasure and honor to serve your homecare needs :-)
Leanne Lai1 reviewiTotal number of Google reviews Leanne has written across all businesses on Google Maps, not just this one.
Visiting Angels, like the name says, they are angels. All the staff are so helpful and compassionate. Heather, our angel, has been most helpful with my dad. She just gets it. My dad loves her! She also taught me a lot, and we constantly shared information, and knowledge about how to best take care of my dad. She also taught me how to use the hoyer lift. She is a gem!
Response from the owner · 8 months ago
Thank you so much for taking the time to leave such a wonderful review about your Angel! We will happily share your feedback with her and are grateful for the opportunity to be of service!
Andi WLocal Guide · 30 reviewsiTotal number of Google reviews Andi has written across all businesses on Google Maps, not just this one.
We feel so blessed with our Angel, Heather. She cares for our dad, Dave who has been progressing with his Alzheimer’s and her continued care and support has been instrumental in the ability for us to keep him in his home for awhile longer. She goes above and beyond and even created little stickers of my dad and my dog for the fridge. He has not been an easy recipient of her care so we are grateful for her understanding and kind heart. Thank you for being our angel.
Response from the owner · 9 months ago
Thank you so much for taking the time to share your thoughts about your Angel, in this review! We are so happy to hear that she met your satisfaction and provided good care for your dad. We will happily convey your feedback to Heather and wish your dad and your family all the best!
Cindy Ehlert12 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Visiting Angels is a wonderful organization that personally cares for the elderly. The angels they hire are truly people with a heart to help your loved ones. You will find nothing but kindness, compassion and empathy with Visiting Angels.
Response from the owner · 9 months ago
Thank you for the kind words and 5-star review, Cindy! 💙 We're so glad to hear you’ve had such a positive experience with Visiting Angels Albany. It means a lot to know our caregivers are showing the kindness, compassion, and empathy we strive for every day.
Lori Hendrick6 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Heather was great and a pleasure to have in our home
Response from the owner · 10 months ago
Thanks for the kind words and the 5-star review, Lori! We’re so glad Heather made such a positive impact—it’s always a pleasure to hear how our caregivers help make home feel even better. 💙
Alina RehnbergLocal Guide · 17 reviewsiTotal number of Google reviews Alina has written across all businesses on Google Maps, not just this one.
From my mom who doesn’t have a Google account -
Cindy has been an amazing caregiver for my brother.
She’s always been kind, patient, and attentive.
Even made us homemade chicken pot pie🥰
My brother has always been very comfortable with her and happy around her as well.
Response from the owner · 10 months ago
Thank you (and your mom) so much, for taking the time to share your experiences and feedback about your caregiver, we really appreciate it. It's been our honor to be part of his care team!
Amanda Nahlik6 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We needed immediate 24/7 care for a family member, and Visiting Angels was able to help. Not only did they respond immediately, they conducted an intake interview with the patient on a Sunday and had caregivers in place quickly. Their business is extremely professional, putting documents together for the caregivers, ensuring that caregivers are introduced to the patient, and communicating clearly throughout the process. The caregivers we worked with were calm, well trained, and caring. After we were able to get our family member into Memory Care, we no longer required caregivers, but I would use Visiting Angels again in a heartbeat! And I highly recommend them to anyone that is looking for excellent care!
Response from the owner · 11 months ago
Thank you so very much for taking the time to leave us such a wonderful review, we really appreciate it! We're honored to have had the opportunity to serve your loved one when they needed it and happy that you were satisfied with your experience here at Visiting Angels.
Vanessa Rios1 reviewiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Trusting someone to care for my mom for the first time was a big step, and Visiting Angels exceeded every expectation. Our caregiver, Margie was gentle, patient, and truly compassionate. I felt seen and supported throughout the whole process. I can’t thank them enough. I highly recommend them.
Response from the owner · 11 months ago
Thank you so much for taking the time and effort to share your experiences with your caregiver and our company. We truly appreciate your feedback and will happily share it with Margie. It was our pleasure to get to know and serve your mom!
