Google reviewers rate Vista Hills Animal Hospital 4.6 out of 5 based on 563 reviews, with the owner responding to 55 percent of comments. Positive feedback highlights friendly staff, transparent pricing, and efficient care for dogs and cats, including spay services and gated waiting areas. However, low-star reviews cite concerns about billing discrepancies, perceived greed, and unresponsive phone lines, while some note that the website incorrectly lists grooming services that are not offered.
Google rating: 4.6 out of 5 from 563 reviews (85% five-star).
Reviews on this page: 563 Google reviews (436 with written comments, 34 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: September 26, 2026.
Service: Veterinary Dentist serving El Paso, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★
563 reviews on Google
5★477
4★25
3★16
2★7
1★38
Reviews from Google, shown as published (original wording, unedited).
ER
Elsa Reyes6 reviews
★★★★★
Raquel Ellis is the very best and went above and beyond for our dog. I am really appreciative of her and her dedicated staff.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 3 months ago
Thank you so much, Elsa, for the review! We’re thrilled to know that your experience at Vista Hills Animal Hospital was a positive one. It’s always our goal to provide compassionate, high-quality care for both pets and their people. We appreciate your trust in us.
Very friendly staff. Love that they have a few gated yards in the front for your pets to play or go to the bathroom while you wait.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you for the 5-star rating, Arwen! Your trust in our care means everything to us. If there is anything else we can do for you, please let us know!
Thanks,
Vista Hills Animal Hospital
Quick process w my doggy and vet was very informative with the questions I asked him. Great service
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 weeks ago
We can’t thank you enough for your 5-star review, Lorena! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for your trust in Vista Hills Animal Hospital, and we’ll be here whenever you and your pet need us!
Provided excellent customer service and medical care to my little doggy Milo.
Services: Service not listed
Response from the owner · a month ago
Thank you for the 5-star rating, Ernie! Your trust in our care means everything to us. If there is anything else we can do for you, please let us know!
Thanks,
Vista Hills Animal Hospital
Vista Hills Animal Hospital treated my cat with such love. The staff and doctors are so kind, they explain everything I needed regarding my pets health. Very compassionate and caring staff! My cat and myself are grateful 💜
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for such kind words, Veronica! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at Vista Hills Animal Hospital. We’re here for you whenever you need us.
Dr. Ellis, Kim Sam and Jim are awesome. I trust Vista Hills Animal Hospital. Loyal customer for over 30 years.
E. Aguirre
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited a year ago
We can’t thank you enough for your 5-star review, Ernesto! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for your trust in Vista Hills Animal Hospital, and we’ll be here whenever you and your pet need us!
