Google reviewers rate Vivint in Lakewood, CA, five stars based on 286 reviews, with the owner not responding to any feedback. Customers frequently highlight sales representatives' professionalism, patience, and thorough explanations of security systems, often noting that staff effectively addressed questions and tailored options to specific needs without applying pressure. However, low-star reviews indicate issues with post-sale support, specifically citing difficulties with service cancellation and unresolved installation damages, as well as last-minute appointment cancellations that disrupted schedules.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Gavin is a nice respectable young man. I have him coming back tomorrow to set my appt. for same day service all because of his customer service skills, which is hard to come by these days. Thanks Gavin, for fixing someone else's blunder. God Bless!!!!
Very professional
Amazing Sales rep came in great attitude and very helpful. I am very happy he came and helped us change.
Great and funny sells men he hooked us with his pitch in less than minutes.
Great and professional
The representative was very knowledgeable and helpful in explaining the process and services!
Great guy, good sales person
Ladarius was extremely informative and provided excellent descriptions of potential systems updates. He pationately walked me through a number of potential options. Based on his knowledge we were able to beneficially upgrade the system at an affordable price.
Representative was very knowledgeable and was able to answer all of my questions. He even solved an issue that I had getting the service started.
Gavin was definitely professional Very knowledge of the system. Gave clear and precise information. Presentation was 10 out 10 Did not feel like i was obligated to get the service. Gavin was great sale representative 🙌🙌