Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google reviewers rate Vivint in Lakewood, CA, five stars based on 286 reviews, with the owner not responding to any feedback. Customers frequently highlight sales representatives' professionalism, patience, and thorough explanations of security systems, often noting that staff effectively addressed questions and tailored options to specific needs without applying pressure. However, low-star reviews indicate issues with post-sale support, specifically citing difficulties with service cancellation and unresolved installation damages, as well as last-minute appointment cancellations that disrupted schedules.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
286 Google reviews we collected
Phrases our text analysis found in 236 written reviews
How often each topic comes up in the written reviews
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing Sales rep came in great attitude and very helpful.”
“The representative was very knowledgeable and helpful in explaining the process and services!”
“He is very thorough with answering any questions and takes his time in understanding the services that you want for your home.”
“To make matters worse, the installation technician damaged our home during the installation.”
“Absolutely amazing guy he did amazing explaining everything and made it make sense highly recommend him to everyone”
“for same day service all because of his customer service skills, which is hard to come by these days.”
“He an excellent a wealth of information on their technologies and I referred him as he is honest with great integrity.”
“Based on his knowledge we were able to beneficially upgrade the system at an affordable price.”
“We chose Vivint because we preferred the technology over its competitors but it was not worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Gavin is a nice respectable young man. I have him coming back tomorrow to set my appt. for same day service all because of his customer service skills, which is hard to come by these days. Thanks Gavin, for fixing someone else's blunder. God Bless!!!!
Amazing Sales rep came in great attitude and very helpful. I am very happy he came and helped us change.
The representative was very knowledgeable and helpful in explaining the process and services!
Ladarius was extremely informative and provided excellent descriptions of potential systems updates. He pationately walked me through a number of potential options. Based on his knowledge we were able to beneficially upgrade the system at an affordable price.
Representative was very knowledgeable and was able to answer all of my questions. He even solved an issue that I had getting the service started.
Gavin was definitely professional Very knowledge of the system. Gave clear and precise information. Presentation was 10 out 10 Did not feel like i was obligated to get the service. Gavin was great sale representative 🙌🙌
5.0 ★★★★★ 286 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gavin is a nice respectable young man. I have him coming back tomorrow to set my appt. for same day service all because of his customer service skills, which is hard to come by these days. Thanks Gavin, for fixing someone else's blunder. God Bless!!!!
Very professional
Amazing Sales rep came in great attitude and very helpful. I am very happy he came and helped us change.
Great and funny sells men he hooked us with his pitch in less than minutes.
Great and professional
The representative was very knowledgeable and helpful in explaining the process and services!
Great guy, good sales person
Ladarius was extremely informative and provided excellent descriptions of potential systems updates. He pationately walked me through a number of potential options. Based on his knowledge we were able to beneficially upgrade the system at an affordable price.
Representative was very knowledgeable and was able to answer all of my questions. He even solved an issue that I had getting the service started.
Gavin was definitely professional Very knowledge of the system. Gave clear and precise information. Presentation was 10 out 10 Did not feel like i was obligated to get the service. Gavin was great sale representative 🙌🙌
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
