Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
W. E. Harding Co logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%70+4.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

W. E. Harding Co

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #150Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 179 Google reviews

📞 Call (408) 286-8989Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.W. E. Harding Co is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.W. E. Harding Co is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.W. E. Harding Co is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.W. E. Harding Co is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.W. E. Harding Co is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.W. E. Harding Co is better than 70% of auto repair shops.B
70

Reviews for your job

Customers hired W. E. Harding Co for 8 kinds of job.

W. E. Harding Co for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#187 / 317
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Brakes”

Armida4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

W.E. Harding specializes in European cars. I can’t say enough good things about this shop. I’ve been bringing my vehicles here for years, and I have never been disappointed. It’s not easy to find a mechanic you can truly trust, but I’ve always felt confident knowing my vehicles are in good hands here. Everyone is…

Great priceElectrical repairAuto battery replacementGeneral repairs & maintenance
WardLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast service, great work! I wandered in to have a break job done and an oil change an inspection near the end of business one day knowing that work couldn't be completed that day. We made arrangements for me to bring the car back the next day and the work was completed quickly while I was at work. If I had attempted…

Reasonable priceVehicle InspectionBrakesOil change
Tessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve been to this auto repair shop several times and can’t recommend them enough. Walter and his team are friendly, welcoming, and efficient, and they always make you feel taken care of. They’ve helped me with everything from a pre-purchase check on my used car to fixing a back light and diagnosing an issue when my…

Great priceAuto body & trim repairBrakesVehicle safety inspection
insert_pun_here1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been getting my car (2010 Prius) serviced here since moving up for college (oil changes, break pads, check engine warnings, etc.). They’re trustworthy, and everyone is very kind. I remember when I first came up, every other shop we called (including Toyota and other larger mechanic shops) insisted we needed all…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Cory10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Walter and the rest of the crew at WE Harding are exactly the type of mechanic you want working on your vehicle. Walter has been in business for around 60 years! His employees are more than just hourly workers, they are part of his family and they all have years of experience under their belt. They are thorough and…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceEngine repair
LeoLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service as usual from Walter and staff! They always know the proper way to deal with my 2006 Mercedes! Highly recommended!

Customer photo from Leo's review
Reasonable priceAir & cabin filter replacementTiresAuto glass repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 42%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance17—
Auto emissions testing15—
Vehicle Inspection14—
Oil change12—
Auto engine diagnostic10—
Electrical repair8—
Brakes6—
Vehicle safety inspection6—

Compare with

T&N Auto Services logoT&N Auto ServicesExperts Score 92San Jose · 4.95★Go To Auto Care logoGo To Auto CareExperts Score 90San Jose · 4.95★Reliable Auto RepairExperts Score 89San Jose · 4.86★