Analyzing 5,375,0625.4M Reviews For 14,39614.4K Experts
Google reviewers rate Wagging Tails Pet Store 4.6 out of 5 based on 118 reviews, with the owner not responding to any feedback. Customers frequently praise the staff for being friendly, patient, and knowledgeable, noting that pets return well-groomed and happy. Positive comments also highlight reasonable pricing, daily photo updates, and reliable boarding services. However, several low-star reviews criticize specific grooming outcomes, such as uneven cuts or accidental shaving, and mention instances of missed appointments or communication errors regarding service details.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The personnel is caring and understanding and so very patient.”
“Had a great experience bringing my dog, Marlboro, here for grooming.”
“Horrible service!”
“I’m very happy with the service and would recommend this place to anyone looking for a trustworthy groomer for their dogs.”
“Never again!”
“Staff was friendly, prices for boarding were fair, and my dog was well taken care of.”
“…ken my dogs to, very kind staff and don't take all day with the dogs, honestly if i could rate more than 5 stars i would, i love the cuts they give my…”
“I even explained one of ours was Medicated prior to coming but that didn’t matter.”
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve taken my dog to several places since moving to Brownsville. No one compares to waggin tails. The personnel is caring and understanding and so very patient. Milo always looks so handsome when I pick him up. The prices are very reasonable too. Very professional!!
Very well kept dog hotel, staff knowledgeable on care of our pet. 👍 also provided snapshots of our baby boy.
Best pet hotel in the city
Had a great experience bringing my dog, Marlboro, here for grooming. The staff was friendly, professional, and took really good care of him. Marlboro came back looking clean, happy, and well groomed. You can tell they care about the pets they work with. I’m very happy with the service and would recommend this place to anyone looking for a trustworthy groomer for their dogs.
On the phone I was told the service would be about $35, but once I had made the appointment and went in person it was 45 with tax. My dog wouldn’t let them cut her nails, which would be fine if they didn’t still charge us full price since it was included in the service. Overall respectful staff and decent service, but would probably try a different place next time.
Good dog grooming! We've kenneled or dogs in a few different Brownsville facilities, this is the best.
Very polite we found a stray he's family now ❤️ kind hearted
We kenneled our 2 dogs overnight with a bath for both. The staff were very friendly & took very good care of our dogs.
Very sweet staff
Excellent service! Been taking my dogs here since they were puppies!