Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Walnut Creek Veterinary Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%38+5.4Replies to reviews 7%60+4.2Craft & service penalty89−1.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Walnut Creek Veterinary Hospital

Walnut Creek, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 131 pet services · 4.8★ from 404 Google reviews

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Report card

Percentile vs other pet services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Walnut Creek Veterinary Hospital is better than 87% of pet services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Walnut Creek Veterinary Hospital is better than 83% of pet services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Walnut Creek Veterinary Hospital is better than 89% of pet services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Walnut Creek Veterinary Hospital is better than 38% of pet services.D
38
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Walnut Creek Veterinary Hospital is better than 100% of pet services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Walnut Creek Veterinary Hospital is better than 60% of pet services.B
60

Reviews for your job

Customers hired Walnut Creek Veterinary Hospital for 1 kinds of job.

Walnut Creek Veterinary Hospital for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 39 Google reviews tagged “Large animals” · showing 20

Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Dr. Xanth listen to the pet parents. He doesn't disrespect pet parents thoughts or questions. Office staff are always helpful.

Reasonable priceLarge animals
Pam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Doctors and very helpful front office staff

Reasonable priceLarge animals
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

WC Veterinary Hospital and its staff are uniformly excellent. My beloved dog Dexter received wonderful treatment until we had to put him down two years ago. Now, more recently, they treated my daughter's dog Fox for a GI condition. The care was simply top-notch. Dr. Nicole Ng even called the next day to follow up on…

Reasonable priceLarge animals
marylou6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always caring and friendly!

Reasonable priceLarge animals
Juliana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Great service as always - check in and vet were wonderful. Our medical assistant did not like my high energy dog which I hadn’t seen before there…and on check out the prescriptions are paper instead of sending to Costco directly which seems old fashioned. I think medically it is great care.

Great priceLarge animals
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr El-Sayed and staff are consistently awesome!

Great priceLarge animals
MatthewLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We love everything about Walnut Creek Vet Hospital! The facilities are amazing and the staff is incredible. Dr. Thistlethwaite and Gulnar are the primary care team for our Corgi doggo, and they have done an outstanding job with his care since he was a little squirt. Everyone is very friendly, knowledgeable, and…

Customer photo from Matthew's review
Reasonable priceLarge animals
OleksandrLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Staff is always taking care, and providing great service for your furry friend. Never saw 🐟 🐸 🐍 here near to cat's entrance, but you better to ask.

Reasonable priceLarge animals
william7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Dr Ikezawa is fantastic! And the staff is also fantastic.

Reasonable priceLarge animals
Sacha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional and helpful.

Reasonable priceLarge animals
Cheri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I always have a good experience at Walnut Creek Veterinary Hospital. The staff is kind, attentive, knowledgeable, and more. Dr. Cayton is the best!

Reasonable priceLarge animals
Reza8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our pup gets separation anxiety and the vet initially wanted to take him to the back to clean and diagnose his ear. After witnessing his stress kept our pup in our presence while gathering the equipment to perform the exam. It minimized our dog's stress and allowed the exam to run smoothly.

Reasonable priceLarge animals
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great

Reasonable priceLarge animals
luca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Efficient staff, not fazed by my hyperactive dog. Dr. Coleman answered all my questions and offered sage advice. My lab loves going for a visit to boot!

Reasonable priceLarge animals
Flora6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been coming here for years and have always received exceptional care.

Reasonable priceLarge animals
Tamara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We love Walnut Creek veterinary hospital. We followed Dr. Cayton there from Oakland and have had great experiences with every provider we have ever seen. Our dog Winston thinks it’s literally Disneyland with the way he is treated by everyone!

Customer photo from Tamara's review
Reasonable priceLarge animals
JerryLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

With the retirement of Dr. Jill, we saw Dr. Ikezawa and were impressed by her manner and her detailed approach to our dog's condition. We are confident in her ability to treat our golden retriever.

Large animals
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shann Ikezawa has been the veterinarian for my Saint Bernards since 2001. I couldn’t ask for a better veterinarian!

Reasonable priceLarge animals
RichardLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good concerned veterinarians.

Not sureLarge animals
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love coming here! The staff is friendly and they have awesome facilities.

Reasonable priceLarge animals

Show more large animals reviews (19 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 7%Reasonable 67%Overpriced 10%Not sure 16%

Jobs customers hired them for

JobReviewsCategory typical
Large animals39—

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