Flooring store · Laguna Beach, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%95+29.2Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 37 window contractorsiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★27 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the store for its responsive communication, punctual service, and competitive pricing across a wide range of products including carpet, flooring, and custom window treatments. Reviewers highlight the staff's ability to handle complex installations and unique architectural challenges with professionalism, often noting helpful guidance during the selection process. The business maintains a perfect five-star rating based on twenty-seven reviews, with the owner actively responding to nearly half of the feedback received.
Google rating: 5.0 out of 5 from 27 reviews (100% five-star).
Reviews on this page: 27 Google reviews (27 with written comments, 4 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 15, 2026.
Service: Window Contractor serving Laguna Beach, California.
Data from Google, last updated October 26, 2026.
Score profile vs other window contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Walsh Floors & WindowsWindow Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Walsh Floors & Windows: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Walsh Floors & Windows: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Walsh Floors & Windows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
5.0of 5
5 stars27100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
100%praise
Praise62100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1931%
Speed & response1321%
Price & value813%
Would recommend813%
Quality & results711%
Communication610%
Honesty & trust12%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We were pleased with how attentive Matt (the owner) was.”
“…t all worked out extremely well, through excellent communication and quick responses.…”
“Fast, efficient and reasonable prices for window coverings.”
“Would recommend to anyone in need of wall to wall carpet.”
“Exceptional service and professional commitment to customer satisfaction throughout the process of initial consultation to final installation.”
“He was great at explaining the process, showing us samples, and helping us choose our solar shades.”
“He operates his company with the trust and exceptional quality that goes with owning a small family business.”
People customers mention
Matthew9 reviews
Mathew4 reviews
Choi4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JillianLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great company! We were pleased with how attentive Matt (the owner) was. He was great at explaining the process, showing us samples, and helping us choose our solar shades. During the installation, he came by to assist his employee early in the day and then followed up at the end of the day to make sure everything…
Tessa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We worked with Mathew at Walsh Floors & Windows on a collaborative project with a very important client in the USA. We are based in the UK so there was time zone issues to deal with and differences in terminology, but it all worked out extremely well, through excellent communication and quick responses. The final…
Joe6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fast, efficient and reasonable prices for window coverings. I highly recommend Walsh Floors & Windows! When we’re ready, we’ll hire them again for more services.
Gary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
We are very happy with the window covering results provided Walsh Floors & Windows.
Matthew worked closely with us and guided us through the process of selecting shades and drapes to fit our needs and match our room décor. He also successfully refreshed the Somfy shades that came with the house and now they work…
Diane7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
It has been a pleasure working with Matthew at Walsh Floors & Windows. From the initial contact to installation of our Markilux awning, we have been most impressed with his professionalism and customer service. We love our new awning and cannot thank you enough for such a stellar job!!
vivian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was extremely happy with the blinds installed by Walsh Floors.. They look beautiful and were delivered shortly after being ordered…The staff is very efficient and personable
Great company! We were pleased with how attentive Matt (the owner) was. He was great at explaining the process, showing us samples, and helping us choose our solar shades. During the installation, he came by to assist his employee early in the day and then followed up at the end of the day to make sure everything looked great. He operates his company with the trust and exceptional quality that goes with owning a small family business. 10/10 recommend!
Tessa Henry1 reviewiTotal number of Google reviews Tessa has written across all businesses on Google Maps, not just this one.
We worked with Mathew at Walsh Floors & Windows on a collaborative project with a very important client in the USA. We are based in the UK so there was time zone issues to deal with and differences in terminology, but it all worked out extremely well, through excellent communication and quick responses. The final installation was great and our design looked magnificent in the clients home.
Response from the owner · 4 months ago
Thank you, Tessa. It was a pleasure working with you and your Wendy Morrison team on the challenging but ultimately very fulfilling project with beautiful end result! :-D
Joe Praske6 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Fast, efficient and reasonable prices for window coverings. I highly recommend Walsh Floors & Windows! When we’re ready, we’ll hire them again for more services.
Response from the owner · 7 months ago
Thank you for your kind review. Always a pleasure to work with you and Jan.
Gary Handley4 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
We are very happy with the window covering results provided Walsh Floors & Windows.
Matthew worked closely with us and guided us through the process of selecting shades and drapes to fit our needs and match our room décor. He also successfully refreshed the Somfy shades that came with the house and now they work as good as new.
Exceptional service and professional commitment to customer satisfaction throughout the process of initial consultation to final installation.
5 stars and highly recommended.
Response from the owner · 7 months ago
Thank you for your kind review. It was a pleasure working with you and Stacy and hope you will call on us again in the future.
Diane Bill7 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
It has been a pleasure working with Matthew at Walsh Floors & Windows. From the initial contact to installation of our Markilux awning, we have been most impressed with his professionalism and customer service. We love our new awning and cannot thank you enough for such a stellar job!!
Response from the owner · 8 months ago
Thank you. It's been a pleasure working with you and David. 😀
vivian levin1 reviewiTotal number of Google reviews vivian has written across all businesses on Google Maps, not just this one.
I was extremely happy with the blinds installed by Walsh Floors.. They look beautiful and were delivered shortly after being ordered…The staff is very efficient and personable
Response from the owner · a year ago
Thank you, Vivian. It's always a pleasure to work on your wonderful house.
Cameron Stanton1 reviewiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
I don’t usually write reviews, but Matthew’s service, pricing, and ongoing support have been exceptional. Our home has unique window challenges—odd angles, large spans, and tight spaces—and he delivered on every request. Even a year and a half later, he’s remained responsive and helpful. Highly recommended.Thank you, Mathew.
Response from the owner · a year ago
Thank you, Diane. It's always been a great pleasure working with you and Steve. 😀
John Cruz11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Walsh Floors & Windows of Laguna Beach
Matthew Choi - General Manager
We have used Walsh Floors & Windows of Laguna Beach over the last 4 years, as our window treatments resource. First for our Laguna Beach flat & most recently for our home in Laguna Niguel.
Matthew Choi, General Manger has been everything as it relates to our specific design requirements for a variety of window sizes, types, colors, fabrics, function & installation.
Walsh Floors & Windows is a one stop specialty vendor that’s operating at the highest level of customer service. We are extremely satisfied with their competitive pricing, the attention to quality standards & delivery timing was exceptional. We’re super pleased with our product selections & installation was simply flawless.
Thank you Matthew for making it happen.
Cheers…
Response from the owner · a year ago
Thank you, John. It has been a real pleasure working with you and Randi over the years. :-)
Maureen Curry1 reviewiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Walsh Floors & Windows in Laguna Beach helped us with carpeting, area rugs, and window covering repairs. Matt was very professional and offered quality interior design advice, which proved to be good quality and very serviceable for our home.
Colors and textures he recommended were coordinated to give a sophisticated contemporary look.
Matt also helped with a rental unit, making it look great for the market. It has stayed rented ever since. Wash Flooring is a keeper for us.
Response from the owner · a year ago
Thank you, Maureen and Tom, for your kind words. Please do not hesitate to call on us again if you need anything!
