Customers frequently highlight the nursery's extensive plant variety, knowledgeable staff, and helpful service, often recommending specific gardening advice. The on-site model train display is a popular feature for families. However, several reviewers criticize the high pricing compared to big-box retailers and report issues with plant health, including pests or dead trees upon arrival. Some also mention inconsistent customer service experiences.
Google rating: 4.8 out of 5 from 932 reviews (83% five-star).
Reviews on this page: 932 Google reviews (573 with written comments, 76 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: November 4, 2026.
Service: Garden Center serving San Diego, California.
Data from Google, last updated November 10, 2026.
Star ratings
932 Google reviews we collected
4.8of 5
5 stars76983%
4 stars12113%
3 stars273%
2 stars51%
1 star101%
Praise vs complaints
Phrases our text analysis found in 573 written reviews
95%praise
Praise37195%
Complaints185%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27069%
Price & value7319%
Quality & results164%
Would recommend154%
Speed & response82%
Communication41%
Honesty & trust31%
What customers talk about
We read 573 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really nice selection of plants and a fun place for the whole family.”
“He was so rude.”
“Been there few times and always end up buying something, price is also reasonable.”
“I bought a rather "pricey" Dwarf Magnolia Tree that died within a month of being properly planted and cared for.”
“We recently visited this nursery and were thoroughly impressed with the vast array of plant varieties on display, both indoors and outdoors.”
“This has become our absolute go-to whenever we need something highly specific or a bit out of the ordinary.”
“I have only ever had one issue and the management worked quickly to resolve it.”
“…as purchased in January, not May, and I called your shop perhaps not right away as I live too far to bring it in why I did not report the passion frui…”
“Staffer Stacey was incredibly helpful and not only walked me through some good options, but also gave super helpful gardening advice!”
“Trust me, the difference in plant quality here is undeniable.”
People customers mention
Anderson13 reviews
Depot6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We bought a kentai palm just three weeks ago. And it turns out it has some many thrips within the new grown leaves. Very disappointing.
Response from the owner · a week ago
We are very sorry to hear of this, it certainly is not the type of service we wish to extend. Please bring the plant back so we can rectify the situation and find out how this happened.
Caleb Varela JohnsonLocal Guide · 20 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Kids loved the train and Halloween decorations! Really nice selection of plants and a fun place for the whole family.
Response from the owner · 2 weeks ago
Thank you for the 5 stars and great review Caleb! We are happy that you enjoyed your visit to our store and greatly appreciate you choosing the shop with us! We hope to see you again soon!
Karen Nared-HoodLocal Guide · 75 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I went into replace a house plant. The customer service is exceptional. After sharing what I had in my garden she suggested I take some succulent clippings to fill my pot. It was a great suggestion and a way to recycle my overgrown succulent.
Response from the owner · 2 weeks ago
Thank you for the 5 stars Karen and the great review. It is always appreciated when folks let us know we are hitting our marks! Thank you for choosing to shop with us, we hope to see you again soon.
Shruti SLocal Guide · 34 reviewsiTotal number of Google reviews Shruti has written across all businesses on Google Maps, not just this one.
Good quality; variety of herbs, flowers, veggies, etc.; knowledgeable people; overall great customer service
Response from the owner · 2 months ago
Thank you for the 5 stars and great review Patricia! It is very much appreciated! Thank you for choosing to shop with us we hope to see you again soon!
Love for travel!Local Guide · 118 reviewsiTotal number of Google reviews Love has written across all businesses on Google Maps, not just this one.
I've been here so many times and just discovered the train display!! It's so huge and so many different things to see along the tracks. Thanks for the comfortable seating around the tracks. Lots of ideas for my own garden at this nursery
Response from the owner · 3 months ago
Thank you for the 5 stars and great review Mary! It is much appreciated. Thank you for choosing to shop with us and we look forward to seeing you soon!
julian trujilloLocal Guide · 39 reviewsiTotal number of Google reviews julian has written across all businesses on Google Maps, not just this one.
Always a good selection of plants for the garden. They are a fully stocked plant nursery and have a nice customer loyalty program.
Response from the owner · 3 months ago
Thank you for the 5 stars and great review Julian! It is great to hear that we are hitting the mark! Thank you very much for choosing to shop with us, it is much appreciated! We look forward to seeing you again!
Alfonso Kraus9 reviewsiTotal number of Google reviews Alfonso has written across all businesses on Google Maps, not just this one.
Mr. Dean was very helpful and knowledgeable in helping us in purchasing our avocado tree. Thanks again
Response from the owner · 6 months ago
Thank you for the 5 stars and great review Alfonso! We are so glad we were able to help you out. We will pass on your kind words to Dean as well. We look forward to seeing you again!
