iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%53+12.8Value 14%86+12.2Replies to reviews 7%67+4.7Craft & service penalty69−3.1Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 69 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 9%
4.7★★★★★217 Google reviews · 17 photos
85%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ward's Lawn Service 4.7/5 based on 217 reviews, with the owner responding to 64% of feedback. Customers frequently praise the company for punctuality, professional communication, and reasonable pricing for services like irrigation repair, lawn maintenance, and landscape installation. However, some lower-rated reviews criticize the business for unavailability, perceived rudeness, and inadequate handling of specific damage claims or minor residential requests.
Google rating: 4.7 out of 5 from 217 reviews (85% five-star).
Reviews on this page: 217 Google reviews (168 with written comments, 3 with photos).
Owner responses: the business replied to 64% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Ward's Lawn ServiceArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ward's Lawn Service: 67/100 on this factor. Category median: 94.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ward's Lawn Service: 53/100 on this factor. Category median: 93.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ward's Lawn Service: 69/100 on this factor. Category median: 99.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ward's Lawn Service: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ward's Lawn Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ward's Lawn Service: 67/100 on this factor. Category median: 66.B
67
Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
4.7of 5
5 stars18585%
4 stars157%
3 stars31%
2 stars31%
1 star115%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
96%praise
Praise25396%
Complaints104%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price528%
Reasonable1056%
Overpriced16%
Not sure211%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7629%
Quality & results6023%
Speed & response4417%
Would recommend2811%
Price & value218%
Honesty & trust208%
Communication145%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every time I talk to Erin in the office, she's so patient with me.”
“Extremely rude people!”
“Always do great work and fix problems with a quick turnaround.”
“Horrible service.”
“The jobs have been completed in an excellent manner and on time.”
“Highly recommend Ward's lawn for all your large residential projects!”
“They helped solve a sprinkler issue and are well worth the money.”
“red them for their snow removal service this last winter and we were over charged, lied to, and there is damage to our property that has still not bee…”
“We don’t trust anyone else with landscaping and our sprinklers.”
“He listened to everything that I wanted done and he delivered.”
People customers mention
Wards14 reviews
Nic3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ward's Lawn Service for 8 kinds of job. Pick one to see what they paid and said.
thomasLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erin and the team t Wards have been servicing my property for two years. They have done weekly lawn maintenance, sprinkler repair and annual service, They even did some hardscaping in art of your yard. Always do great work and fix problems with a quick turnaround. They are definitely worth talking to if you have…
Jackie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is my first lawn with a rainbird. The lawn is out of control (just bought the place), and I don't know what to call anything, or how to update the system. I'm learning though. Every time I talk to Erin in the office, she's so patient with me. When Valentine comes out to fix my very old system, he answers all my questions.
Landscaping maintenance
kelly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ward's lawn has done an incredible job managing the maintenance of the entire Revere at Johnstown community. Being located up north is a great benefit as their teams are onsite regularly and able to be proactive vs reactive. Highly recommend Ward's lawn for all your large residential projects!
Marilyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Wards has always provided me great service and price. I would highly recommend them!
Reasonable priceService not listed
David5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
Some initial miscommunication resulting in a personal freak-out but the ending was a happy one.
ChrisLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If I could rate Wards higher I would. From the office to the guys who come to our house, professional is an understatement. We don’t trust anyone else with landscaping and our sprinklers.
The best. Period!
Great priceLandscaping maintenanceHydroseedingService not listed
Erin and the team t Wards have been servicing my property for two years. They have done weekly lawn maintenance, sprinkler repair and annual service, They even did some hardscaping in art of your yard. Always do great work and fix problems with a quick turnaround. They are definitely worth talking to if you have any routine or special landscape projects. Also, they are well run from a consistency and quality perspective.
Price assessment: Reasonable price
Services: Rock landscaping, Gardening services, Grading & resloping, Lawn care, Landscaping maintenance
Response from the owner · a month ago
Thank you so much Tom for the 5 star review and kind words! We truley appreciate your continued business and look forward to providing future services
Jackie North2 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
This is my first lawn with a rainbird. The lawn is out of control (just bought the place), and I don't know what to call anything, or how to update the system. I'm learning though. Every time I talk to Erin in the office, she's so patient with me. When Valentine comes out to fix my very old system, he answers all my questions.
Services: Landscaping maintenance
Response from the owner · 2 months ago
Thank you so much Jackie for the 5-star review! We really appreciate your support and are so happy to hear you had a great experience with us. We look forward to continuing to take great care of your lawn!
kelly beres7 reviewsiTotal number of Google reviews kelly has written across all businesses on Google Maps, not just this one.
Ward's lawn has done an incredible job managing the maintenance of the entire Revere at Johnstown community. Being located up north is a great benefit as their teams are onsite regularly and able to be proactive vs reactive. Highly recommend Ward's lawn for all your large residential projects!
Price assessment: Reasonable price
Services: Grass seeding, Lawn landscaping, Green landscaping, Yard landscaping, Lawn care, Groundskeeping, Landscaping maintenance
Response from the owner · 3 months ago
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. It means a great deal to our team to know you are happy with our services. Thank you for trusting us with your property, and we look forward to future projects!
Marilyn Meyers1 reviewiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
If I could rate Wards higher I would. From the office to the guys who come to our house, professional is an understatement. We don’t trust anyone else with landscaping and our sprinklers.
The best. Period!
Price assessment: Great price
Services: Landscaping maintenance, Hydroseeding, Service not listed
Response from the owner · 6 months ago
Thank you so much Chris for the kind review! We appropriate you taking the time out of your day and recognizing the hard work from our staff.
Norma Frank2 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
We have used Ward's Lawn Service for about 15 years. Their crews are invariably cheerful and professional. The jobs have been completed in an excellent manner and on time. The office staff has always been responsive and helpful. Heartily recommend!
