Started off with a rough start but got all the help I needed and was very satisfied

Washington Tax Services
Washington Tax Services at a glance
Google reviewers rate Washington Tax Services 4.7 out of 5 based on 204 reviews, with the owner responding to 90% of feedback. Clients frequently praise the firm for clear communication, punctuality, and helpful assistance with tax preparation, bookkeeping, and complex IRS matters. However, several low-star reviews criticize high fees, slow response times, and a lack of proactive guidance during tax resolution processes, with some clients reporting unresolved issues despite payment.
- Google rating: 4.7 out of 5 from 204 reviews (93% five-star).
- Reviews on this page: 204 Google reviews (191 with written comments).
- Owner responses: the business replied to 90% of reviews.
- Most recent review: October 6, 2026.
- Service: Tax Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
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Customer reviews
Reviews from Google, shown as published (original wording, unedited).
I had an excellent experience working with this tax service. Jay made the entire filing process far less stressful. He explained every step clearly, answered all my questions, and made sure I understood the implications of each decision.
From thousands of miles away I will always use Jay Freeborn as my tax preparer! From my sons to myself and my business - I have never known a tax preparer to be so calm, collected and humble during what is the most stressful part of life - TAXES!!!! Thank you so much, Jay! Special shoutout from Beech Mountain, North Carolina 🏆
Edward - appreciate the kudos to our staff member! Keep in touch...
Extremely helpful over the phone, and gave me all the information I needed, while being patient with me.
Thanks for the kind words, Matthew. Best of luck and feel free to circle back to WATAX should the need arise.
As a small business owner, finding trustworthy professionals to handle my taxes is critical. I’m incredibly grateful for Stephanie Johnston at Washington Tax Services, who has prepared my returns for the past two years. Stephanie is reliable, highly professional, and wonderfully pleasant to work with. She is always available to answer questions, and her organized client checklist saved me so much time gathering documents. Tax season is notoriously stressful, but knowing Stephanie is in my corner completely settles my nerves. I know everything will be filed properly and on time. I highly recommend her for tax preparation!
Thanks for the kind words, Amanda! Glad Stephanie has been able to help you out.
Watax was very helpful, they work quickly & diligently to solve my tax issues.
As a new immigrant to the country with a reasonably complicated situation for my first year filing taxes, the process couldn't have been easier if I tried. I worked with Stephanie Johnston who was an absolute delight the entire time and abstracted away the entire process to the point where I didn't have to do anything at all! I will absolutely be using Washington Tax services going forward. The entire experience was both incredibly pleasant and incredibly cost effective (I've used Tax services in multiple countries before as an immigrant and this one is definitely at the very top of the list for both value and efficiency).
Good to hear of your positive experience with WATAX, David. Hopefully we'll be able to continue to work together to keep you in tax compliance.
Marty was incredibly kind and gave us great advice even though our case wasn’t something large enough to handle!
Giuliana, Glad Marty was able to help out. His experience as a consultant here at WATAX is a definite plus!
Do not waste your time or money using WATAX as your tax preparation service. I hired WATAX in February of a previous tax season and submitted payment and all supporting documentation in the same month. I then followed up for months without hearing back until 5 pm the Friday before the Tuesday taxes were due, leaving me in a position to potentially pay penalties. When I did not hire the firm in a subsequent tax season, they still submitted an extension on my behalf (without asking me), and when I followed up to inquire further about what had happened, I was told “it wasn’t an issue” and then hung up on. Extremely frustrating experience all around.
We're sorry for the frustrating experience, and we take this feedback seriously. To provide some context for others reading this: You were a client with us for three consecutive years — not one — which we believe speaks to the quality of work we provided during that time. Regarding the extension: we file courtesy extensions for returning clients as a standard practice, since roughly 90% continue with us year to year. An extension causes no harm — any subsequently filed return simply overrides it. We should have communicated this policy more clearly, and we apologize that we didn't. As for the phone interaction on April 14th — the day before the federal deadline — our team is under significant pressure handling high call volume during the most intense period of the tax season. That's not an excuse for a poor interaction, and we're sorry it landed that way. We'd welcome the opportunity to make this right. Please reach out to speak with a manager — we're open to discussing a partial refund for your prior work with us.
Watax bookkeeping Team is great, navigating my first time as a business owner has been a little hectic when it comes to the finer points of taxes and bookkeeping but Nani and the team have been super helpful getting my books squared away and staying on top of things. They go above and beyond and I know they work hard , even answering emails after hours when I dont expect a reply untill the next day. And all of this for a very reasonable price, I wpuld definitely reccomend. Jeremy Wehr H.G.I.C WINDOW PAINS LLC
Jeremy, Good to hear! You're in good hands with Nani and the rest of the WATAX bookkeeping team.
Business details
- Address: 506 2nd Ave Ste 1010, Seattle, WA 98104
- Phone: (206) 282-4555
- Website: watax.com
- Service area: Seattle, WA