Customers frequently praise the punctuality, professionalism, and clear communication provided during water heater installations and repairs. Many reviewers highlight the efficiency of same-day service and the helpfulness of staff in explaining options and maintenance. However, some negative feedback cites issues with pricing discrepancies between phone estimates and on-site quotes, as well as unresolved installation defects that failed city inspections or resulted in leaks.
Google rating: 4.9 out of 5 from 613 reviews (97% five-star).
Reviews on this page: 613 Google reviews (550 with written comments, 25 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 5, 2026.
Service: Plumber serving Columbus, Ohio.
Data from Google, last updated November 9, 2026.
Star ratings
613 Google reviews we collected
4.9of 5
5 stars59497%
4 stars91%
3 stars30%
2 stars00%
1 star71%
Praise vs complaints
Phrases our text analysis found in 550 written reviews
99%praise
Praise1,41999%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30621%
Speed & response28920%
Price & value24117%
Quality & results22816%
Would recommend19414%
Communication1148%
Honesty & trust584%
What customers talk about
We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He worked fast and diligently and was very friendly and kind!”
“Skyler was great - professional, efficient, and courteous.”
“The result was the best bid price for us which we found reasonable considering the difficulty in removing the larger old tank.”
“I was so frustrated with the overpriced BS I got from Rescue Rooters.”
“I wanted to get on here and acknowledge the outstanding service I recieved from this team at Jason’s Water Heaters Plus.”
“Terrible customer service.”
“I will totally recommend Water Heaters Plus to others”
“Well, I previously left A five star review for this company, I cannot in good conscience recommend them anymore.”
“From Aleona the office manager and her kindness and patience in explaining details to me was awesome and I was most grateful.”
“Josh and Eric were honest, efficient, kind and professional.”
“…t and they wanted nearly twice the money to install one and was very shady about who was going to do the install and their experience.…”
People customers mention
Jason28 reviews
Jeff25 reviews
Josh17 reviews
Sam15 reviews
Ekoue15 reviews
Aliena11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thank you for the great review, Matthew! We're so glad to hear your new water heater installation went smoothly from start to finish. Our team takes pride in getting the job done right, and it's great to know that came through for you. Don't hesitate to reach out if you ever need anything else down the road! 😊
— Jason Ruby, Owner
M
Mallory Lash3 reviewsiTotal number of Google reviews Mallory has written across all businesses on Google Maps, not just this one.
Josh was great! He worked fast and diligently and was very friendly and kind!
Price assessment: Not sure
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
Thank you for sharing this, we really appreciate it! Josh takes pride in getting the job done quickly without cutting corners, so it's great to hear that came through during your visit. His friendly attitude is exactly what we hope every customer experiences with our team. If you ever need anything else, don't hesitate to reach out!
— Jason Ruby, Owner
T
Thomas Weaver1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Dustin was so professional and polite. He knew his stuff. We would recommend your company any day.
Price assessment: Great price
Price: $1,800–2,000
Services: Water heater installation, Service not listed
Response from the owner · a week ago
Thank you for the kind review, Thomas! We're so glad Dustin took good care of you and that his knowledge and professionalism showed through. He's a great example of what we expect from our team, and we'll be sure to pass along your compliments to him. We appreciate the recommendation and hope to work with you again down the road! 😊
— Jason Ruby, Owner
A
Austin Antoniou1 reviewiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Thank you for the great review, Austin! We're so glad the service and communication stood out to you, our team works hard to keep customers informed every step of the way. It means a lot to hear that come through clearly. Don't hesitate to reach out if you ever need us again! 😊
— Jason Ruby, Owner
K
Kevin Weitzel2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Thank you for the great review, Kevin! We're happy to hear our team moved quickly on your project and kept things clear and upfront every step of the way. Being straightforward with our customers is something we take seriously, so it's great to know that came through. Don't hesitate to reach out if you need anything down the road! 🙂
— Jason Ruby, Owner
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no4 reviewsiTotal number of Google reviews no has written across all businesses on Google Maps, not just this one.
From Aleona the office manager and her kindness and patience in explaining details to me was awesome and I was most grateful. Dustin my Plummers knowledge and professionalism was outstanding. I will totally recommend Water Heaters Plus to others
Price assessment: Great price
Price: $1,800–2,000
Services: Water heater installation
Response from the owner · a week ago
Thank you for sharing this with us! We're so glad Aleona took the time to walk you through everything with patience and care, she really does make the process easier for our customers. Dustin's knowledge and professionalism on the job don't surprise us one bit, he takes a lot of pride in doing things right. We're grateful for your recommendation and happy to help whenever you need us again! 😊
— Jason Ruby, Owner
J
Jessica WiegandLocal Guide · 15 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Josh and Eric worked all day to get our hot water working. They were so professional, sweet and hardworking. I’m so impressed with them.
Services: Water heater installation
Response from the owner · a week ago
Thank you for sharing this, Jessica! It makes us genuinely proud to hear that Josh and Eric put in a full day's work to get your hot water back up and running, and that they treated you with so much care along the way. That kind of dedication is exactly what we hope every customer experiences. We'll be sure to pass along your kind words to both of them, and don't hesitate to reach out if you ever need us again! 😊
— Jason Ruby, Owner
B
Bryan1 reviewiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
I had a great experience with this company. They answered all of my questions and Dustin did a great job on the installation. I would highly recommend them in the future!
Services: Water heater installation
Response from the owner · a week ago
Thank you for the great review, Bryan! We're so glad Dustin took good care of you during the installation and made sure all your questions were answered along the way. It's always our goal to make the process as smooth as possible, so hearing this really made our day. Don't hesitate to reach out if you ever need anything else down the road!
— Jason Ruby, Owner
L
Louis Okorn4 reviewsiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Skyler was the person who installed our hot water tanks. Very pleased with his performance. I had concerns with the price and will discuss with Home Depot.
Price assessment: Overpriced
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
Thank you for sharing this, Louis! We're glad Skyler took good care of you and got your hot water tanks installed properly, he does great work. We understand pricing is always an important factor, and we're happy to go over the details with you anytime if you have questions about the quote. Don't hesitate to reach out!
— Jason Ruby, Owner
J
James Wolfe6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Thank you for the great review, James! We're so glad Dustin took care of you and got the job done quickly. He really does bring that same energy to every job, and it's wonderful to see it recognized. If you ever need us again, don't hesitate to reach out! 😊
— Jason Ruby, Owner