Waterloo Turf Houston

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We just had Waterloo Turf install artificial turf in our backyard. It is small, on 98 sq. ft. They did a great job, showed up on time. Very professional. We have no hesitation in recommending them. Tom Hix

Thank you guys so much! Very smooth process, Allyson was great, she helped us select the perfect turf for our home and it turned out great!

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We couldn’t be happier with our new turf! Garrett and his crew at Waterloo Turf did an outstanding job from start to finish. The finished product looks fantastic, and we are extremely pleased with the results. Great workmanship, attention to detail, and a job well done! Highly recommend Garrett and the entire Waterloo Turf team!

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• Rick

I hired Waterloo Turf Houston in March 2026 for one specific reason: to fix the severe urine odor coming from a small dog-potty turf area (approximately 93” × 168”) that had been poorly constructed by my landscaper. I told Rick (the owner) that the existing turf itself was a quality turf that had only been used by the dogs for 5 months, and that I would prefer to reuse it if possible rather than unnecessarily send it to a landfill. I never insisted that it be reused. Rick recommended installing an AirDrain system and assured me that reusing my turf would be fine. In fact, when I texted him during installation because the smell from the turf was so awful, and asked about treating it with enzymatic cleaner, he responded that they would clean and brush it and “you’re not gonna smell that anymore.” Screenshot attached. I paid Waterloo approximately $2,500 to remove the existing urine-soaked crushed-granite base, install the AirDrain system and reinstall my turf. Unfortunately, the workmanship and cleanup created additional problems. During removal, the crew spilled urine-soaked crushed granite into my surrounding garden beds and left green infill throughout the courtyard and beds. When I sent Rick photographs and explained what I was seeing, he repeatedly disputed that the material was there. Waterloo ultimately had to return twice to address the cleanup issues I had identified, and I still find infill in my landscaping to this day. More importantly, the original odor problem was never solved. I contacted Rick about the continuing smell within two weeks. I tried the cleaning products he recommended, without success. When I continued raising the issue, his position changed: he told me I should have purchased new turf and claimed that I had insisted on reusing mine. That simply isn’t true. I hired Waterloo specifically to solve an odor problem, and there was never a financial reason for me to refuse new turf if Rick had told me it was necessary. Had he said, “Your existing turf is contaminated and needs to be replaced,” I would have replaced it. Over the summer, Rick promised by text to return to my home and clean the turf again, but then stopped responding to my texts. At this point, I decided to seek help elsewhere. I have now hired another Houston turf installer - a mere 6 months after hiring Waterloo - to remove Waterloo’s entire installation and start over. The new installation includes removing the existing system, pressure-washing and sealing the porous concrete, installing an impermeable base over the concrete, filling and compacting the new frame with limestone, and installing entirely new premium pet turf and infill. Remarkably, this complete replacement—including new turf—is costing me about $2,643, compared with the $2,500 I paid Waterloo to reuse my existing turf. My frustration isn’t simply that the project failed. I hired Waterloo to solve a very specific pet-turf odor problem, followed the system Rick recommended, and relied on his explicit assurance that the odor would be eliminated. It wasn’t. When I raised legitimate problems, I repeatedly had to fight to get them addressed, and ultimately my messages went unanswered. Based on my experience, I would not hire Waterloo Turf Houston for a pet-turf installation or odor-remediation project.

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• Devin

Outstanding Experience We had an absolutely outstanding experience with Waterloo Turf! From start to finish, the entire team was professional, courteous, and incredibly hardworking. The quality of their work exceeded our expectations, and we couldn’t be happier with the finished product. A special shout-out to Devin, who provided exceptional customer service throughout the entire process. Devin was knowledgeable, responsive, and genuinely cared about making sure we were comfortable with our decision. Honestly, Devin was the reason we chose Waterloo Turf, and after seeing the work they did, we know we made the right choice. The crew did an amazing job, paid attention to the details, and left us with a finished product we’re extremely proud of. If you’re considering artificial turf, I highly recommend Waterloo Turf. Great company, great crew, and outstanding customer service! Thank you, Waterloo Turf and especially Devin, for a job extremely well done!

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• Devin

Devin’s team did an amazing job!

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⭐⭐⭐⭐⭐ Waterloo Turf exceeded our expectations from start to finish. Their team was professional, efficient, and completed our gym turf installation in less than 24 hours without sacrificing quality. We ran into a snag in the middle of the floor due to one of the walls being removed and left a giant void that they had to even out themselves for the Turf to be level.The finished product looks incredible, and the attention to detail is evident throughout. If you’re looking for a company that delivers exceptional workmanship, outstanding service, and keeps their promises, I highly recommend Waterloo Turf.

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• Devin

Devin and the guys with Waterloo Turf Houston was hired to get turf installed for our newly installed pool and did a great job of communicating throughout the project and were always available to answer questions. Really appreciate the hours the guys put in to get the job completed.

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The three man crew did a fantastic job today. They worked hard and the result were fantastic. Thank you Waterloo Turf Houston. Devin, thanks for everything.

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• Devin

Just wanted to say Thank you to Devin and his incredible team. The customer service and communication were absolutely incredible. With all the rain we've had, they were flawless and let us know what was going on every step of the way. Thank you again!