Retirement community · The Colony, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%62+39.4Reliability 28%61+17.2Replies to reviews 8%100+8.2Momentum penalty79−2.1Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 46 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.7★★★★★174 Google reviews · 24 photos
85%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Watermere at Frisco 4.7 out of 5 based on 174 reviews, with the owner responding to 98 percent of them. Praise frequently highlights friendly staff, quality dining, and well-maintained grounds. However, recurring criticisms in lower-rated reviews describe delays in maintenance repairs and inconsistent communication from executive leadership regarding facility issues.
Google rating: 4.7 out of 5 from 174 reviews (85% five-star).
Reviews on this page: 174 Google reviews (139 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Nursing Home serving The Colony, Texas.
Data from Google, last updated October 31, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Watermere at FriscoNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Watermere at Frisco: 62/100 on this factor. Category median: 83.B
62
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Watermere at Frisco: 61/100 on this factor. Category median: 73.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Watermere at Frisco: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Watermere at Frisco: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
174 Google reviews we collected
4.7of 5
5 stars14885%
4 stars116%
3 stars74%
2 stars32%
1 star53%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
87%praise
Praise6287%
Complaints913%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3752%
Quality & results913%
Would recommend913%
Speed & response68%
Price & value46%
Communication34%
Honesty & trust34%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great community with friendly staff from the moment you walk in.”
“My mom had to move away, but her stay at Watermere was top-notch.”
“It is terrible, and they charge the residents high cost for the subpar food.”
“Watermere staff is very helpful, complex is beautiful and would recommend it to anyone!”
“Many many thanks to Trevor for his prompt response to my concerns.”
“And the price for what you get is very competitive.”
“A friend of mine moved into this very expensive resort type facility.”
“great sense of humor she communicates well with the residence.”
“We can honestly say it is very difficult to find anything we do not like about our life at Watermere.”
People customers mention
Heather8 reviews
Director4 reviews
Ryan4 reviews
Shawber3 reviews
Trevor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBarbara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
The employees are amazing always helpful and helpful, and friendly. Enjoying the meals at the restaurant. This place has changed my mind about assisted living
Vvvpeake7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
Cannot get repairs done! Cracks in walls of every room and dripping in second bathroom for over a week -- can't get repairs!
ZZach4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great community with friendly staff from the moment you walk in. The concierge is always welcoming, and the food is great. You can tell the team really cares about the residents!
HHotRod1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We really enjoy all the activities and the friendly people. It is a great community.
JJerald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
It is a wonderful place to call home. The staff from top to bottom are excellent. They are always willing to help. It is a great place to live.
Brett Maxwell
SSonia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Watermere at Frisco is a place overflowing with kindness - from the staff to the residents. The management is truly dedicated to keeping the environment beautiful, peaceful, and full of joy. Trevor Shawber, the Executive Director, and Ryan in Sales are indispensable when it comes to how well the place is run and…
The employees are amazing always helpful and helpful, and friendly. Enjoying the meals at the restaurant. This place has changed my mind about assisted living
Response from the owner · a week ago
Hey Barbara!
Thanks for sharing your Watermere at Frisco experience with us — we are glad it was a positive one!
Trevor Shawber, Executive Director
V
vvpeake7 reviewsiTotal number of Google reviews vvpeake has written across all businesses on Google Maps, not just this one.
Cannot get repairs done! Cracks in walls of every room and dripping in second bathroom for over a week -- can't get repairs!
Response from the owner · 3 days ago
Thank you for bringing this to our attention. We understand the importance of timely maintenance and would like to review the details of your request directly. Please contact us at (469) 535-9542. Thank you.
Z
Zach4 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Great community with friendly staff from the moment you walk in. The concierge is always welcoming, and the food is great. You can tell the team really cares about the residents!
Response from the owner · 3 weeks ago
Zach, thank you for your wonderful review!
L
Linda Lin22Local Guide · 188 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We really enjoy all the activities and the friendly people. It is a great community.
Response from the owner · 3 months ago
Dear HotRod,
Thanks for being a part of the Watermere at Frisco family! We can’t wait to share your positive feedback with the rest of the team. We hope to continue to provide you with a quality experience.
Trevor Shawber, Executive Director, [email protected]
T
Tony Quint1 reviewiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
It is a wonderful place to call home. The staff from top to bottom are excellent. They are always willing to help. It is a great place to live.
Brett Maxwell
Response from the owner · 4 months ago
Thank you for your wonderful review! We're thrilled to hear that you find the Landing at Watermere Frisco a great place to call home.
S
Sonia Jackson3 reviewsiTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
Watermere at Frisco is a place overflowing with kindness - from the staff to the residents. The management is truly dedicated to keeping the environment beautiful, peaceful, and full of joy. Trevor Shawber, the Executive Director, and Ryan in Sales are indispensable when it comes to how well the place is run and how pleasant the atmosphere is. They know the residents by name, and they have an open door policy if you need them. My mom had to move away, but her stay at Watermere was top-notch. We will be forever grateful for how well they and the rest of the staff treated her. It is truly a great place to live!!!
Response from the owner · 4 months ago
Dear Sonia,
Thanks for being a part of the Watermere at Frisco family! We can’t wait to share your positive feedback with the rest of the team. We hope to continue to provide you with a quality experience.
Trevor Shawber, Executive Director, [email protected]
M
M Evans7 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
"My uncle lives here and we have had a positive experience with this facility. Their executive staff is both professional and caring. They keep things well manicured inside and out. Their food is comparable to a top-line restaurant. I would encourage any prospective applicant to take a tour and learn about their outstanding schedule of activities and all they have to offer."
Response from the owner · 5 months ago
Valerie, thank you so much for your wonderful review!
