Experts Reviews · Company report
Watertown Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%99+25.8Value 15%97+14.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Watertown Cleaning Inc.

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 91 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Watertown Cleaning Inc. is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Watertown Cleaning Inc. is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Watertown Cleaning Inc. is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Watertown Cleaning Inc. is better than 97% of carpet cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Watertown Cleaning Inc. is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Watertown Cleaning Inc. is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Watertown Cleaning Inc. for 5 kinds of job.

Watertown Cleaning Inc. for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Carpet steam cleaning” · showing 20

Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Prompt, friendly. Did great work cleaning carpets and couch.

Carpet steam cleaningUpholstery cleaning
Alliremy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My crew arrived on time and did an inspection of the work area to confirm job scope and see if any areas needed special treatment. They were thorough and courteous , leaving each area organized when done. They hand dried adjacent hard floor as needed. Watertown Cleaning is my trusted partner in protecting my investment in quality rugs.

Paid $500+Reasonable priceCarpet steam cleaning
Leah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

⭐⭐⭐⭐⭐ Highly Recommend Watertown Cleaning Amari and her team were an absolute pleasure to work with from start to finish. They were tasked with what seemed like an impossible job: restoring carpeting in a professional office building that had not been professionally cleaned or maintained in over 30 years. As a…

Carpet steam cleaning
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

On time and nice job

Reasonable priceCarpet steam cleaning
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Fast. On time, and good.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Spoke with Paul on the phone and let him know the services I wanted.… carpets cleaned and tile floor to help brighten the grout. He was able to schedule me for same day service. Julio and Raul came out, they were on time, professional and did a great job. I will be using Watertown Cleaning again for sure.

Paid $250–300Reasonable priceCarpet steam cleaningService not listed
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Watertown Cleaning Inc. was not only professional and friendly but they made the process convenient and had great communication.

Carpet steam cleaning
CorinneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I was referred to Watertown Cleaning by a friend. I called on a weekend, got an immediate text that they would call me back. I spoke with them the next day, they scheduled a date and time of pickup, they were exactly on time and two very nice gentlemen helped me roll my carpet and off it went. It was an off white…

Paid $250–300Great priceCarpet steam cleaning
JODY8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

If I could give 10 stars I would! I dropped off 3 vintage upholstered chairs and 2 large area rugs in need of deep cleaning. Paul is very knowledgeable and knew just how to carefully clean my pieces and he kindly delivered when they were ready! They look new and much less expensive than replacing!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaning
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Two gentlemen showed up first thing in the morning. Well mannered, and on time. Took care of the tile and carpeting throughout the entire home. Job came out great , They verified we were happy with everything before leaving. Thanks again

Reasonable priceCarpet steam cleaningGeneral carpet cleaning
nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Watertown cleaning associates very professional and polite. Did a wonderful job left no mess at all in my house. This is my second time using them and I will use them again.

Paid $100–150Great priceCarpet steam cleaning
Alyssa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone was extremely friendly, easy to get an estimate and carpets came out great! Definitely recommend!

Reasonable priceCarpet steam cleaning
Rob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job cleaning the living room carpet at my house in Southbury! Great attention to detail and communication.

Paid $250–300Reasonable priceCarpet steam cleaning
AnnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Paul, the owner, came right out to give me an estimate. The techs arrived exactly on time. They are all cordial, polite, and efficient. I highly recommend this company and their service.

Paid $300–350Reasonable priceCarpet steam cleaningArea rug cleaning
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived on time. Did a wonderful job cleaning my old carpet. It looks great! I will call them again for my other room

Carpet steam cleaning
Craig9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Initially, there were issues with the thoroughness and quality of the initial cleaning. I will give them credit for coming back and trying to do a better job, but as you can see from the picture I will have to clean up after them.

Customer photo from Craig's review
Paid $400–450Reasonable priceCarpet steam cleaning
Kate8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work, Service and fair pricing.

Carpet steam cleaning
Jonathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Watertown cleaning was fantastic! They were schedule and done within two days of calling, which was huge to me as turnover time between tenants is important. Thanks for a quick and quality job!

Great priceCarpet steam cleaning
ToniLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had my living room and stairs cleaned by Watertown Cleaning. The 2 the gentleman doing the job arrived at the agreed upon time, neatly dressed in branded clothing, and worked during the entire time at my home. They respected my home and furniture. Stubborn stains were removed from my steps. My living room carpet…

Great priceCarpet steam cleaning
juleLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Raul and Dana did a great carpet cleaning job. They were able to remove all the stains off my beige carpet. Im very satisfied and will recommend them to anyone that is on the hunt for the right carpet cleaning company. They are knowledgeable and hard workers. Also, Paul makes sure personally to do an accurate…

Carpet steam cleaning

Show more carpet steam cleaning reviews (2 more) →

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning22$170–$334
Upholstery cleaning7$183–$347
General carpet cleaning5$170–$334
Pet stain & odor removal3$146–$348
Area rug cleaning3$170–$447

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