Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Watertown Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%99+25.8Value 15%97+14.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Watertown Cleaning Inc.

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 91 Google reviews

📞 Call (203) 596-0301Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Watertown Cleaning Inc. is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Watertown Cleaning Inc. is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Watertown Cleaning Inc. is better than —% of carpet cleaning.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Watertown Cleaning Inc. is better than 97% of carpet cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Watertown Cleaning Inc. is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Watertown Cleaning Inc. is better than —% of carpet cleaning.–
—

Reviews for your job

Customers hired Watertown Cleaning Inc. for 5 kinds of job.

Watertown Cleaning Inc. for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#99 / 112
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “General carpet cleaning”

Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Easy to make appointment, prompt arrival, professional, and did a great job!

Paid $400–450Reasonable priceGeneral carpet cleaning
NathalieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I called to book a same-day appointment, and they were able to come out and clean the carpets in both bedrooms right away. The service was fast, friendly, and affordable. I’ll definitely be using them again in the future!

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Two gentlemen showed up first thing in the morning. Well mannered, and on time. Took care of the tile and carpeting throughout the entire home. Job came out great , They verified we were happy with everything before leaving. Thanks again

Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Sharell10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Watertown Cleaning did an excellent job cleaning my sectional, love seat, carpets, stairs, and area rugs. Paul was very helpful and professional when I called to schedule the appointment. The team arrived on time and worked quickly and efficiently. The results were fantastic, and I truly appreciate their attention…

Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve been using Watertown Cleaning for years to have our area rugs cleaned. They pick up and deliver and our rugs look amazing every single time. Would recommend them to everyone.

Reasonable priceGeneral carpet cleaning

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning22$170–$334
Upholstery cleaning7$183–$347
General carpet cleaning5$170–$334
Pet stain & odor removal3$146–$348
Area rug cleaning3$170–$447

Compare with

Al's Absolute Best Restoration and Cleaning Services logoAl's Absolute Best Restoration and Cleaning ServicesExperts Score 100Hartford · 4.99★CT's best carpet cleaning logoCT's best carpet cleaningExperts Score 99Hartford · 4.99★Kaoud Rugs logoKaoud RugsExperts Score 98Hartford · 4.98★