Bill Waffle
Casey was happy to help us
Review from Google · view on Google
Watson's of Ann Arbor
Watson's of Ann Arbor at a glance
Customers frequently praise the knowledgeable staff for providing helpful advice on pool equipment, patio furniture, and game supplies, often noting the ease of using the showroom to test products. The store is recognized for its welcoming atmosphere and responsive service team. However, some reviews highlight issues with post-purchase support, specifically citing difficulties with phone communication, unresolved warranty claims, and incorrect installations.
- Google rating: 4.9 out of 5 from 740 reviews (96% five-star).
- Reviews on this page: 740 Google reviews (658 with written comments, 11 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 25, 2026.
- Service: Swimming Pool serving Ann Arbor, Michigan.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★740 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Callie Turner1 review
Watson’s have always been very welcoming and supportive!! Casey specifically was very informative and respectful of our wants and needs!!
Review from Google · view on Google
Alex Sweeney1 review
It was awesome, fellow Sweeney gave some good advice
Review from Google · view on Google
hotflipper2 reviews
Went to Watsons to get a pool cue and some dart stuff. Great place! Staff is friendly and helpful and the selection is fantastic. Thanks for being in Ann arbor! I'll definitely be back!
Review from Google · view on Google
Jeremy Edwards1 review
Great service!
Review from Google · view on Google
Ashton Butler1 review
Great service! I went in needing a q ball, and they were very helpful!! Would recommend!
Review from Google · view on Google
Ray M3 reviews
10/10, 5 stars, ALL the praise. Ambience is great, well-lit, clear labelling, etc. I just moved, and I'm in a hotel for the next couple weeks. Music/radio is popular, classic, and rock 🤘 I walked in at IDEK o'clock in the afternoon lost, dejected, and a little bit hopeless, and Mgr. Hemant (shout out 2 you) & Mr. Jerod Stern gave me the time, space, and patience to screw my head on straight and figure out what the hell I needed and why. I gotta call them back for the stuff I left in-person, but I did hear a little bit about Jerod's daughter in FL. Clear communication, plenty of patience, and GREAT service/experience. Hemant especially was respectful of boundaries, time, and space, and let me run around a little bit for a few hours. I haven't seen Casey or Matt yet, but I've heard of 'em, for sure. (They're holding an arcade cabinet for me rn in the back, haha!)
Review from Google · view on Google
Scott Sherbrook2 reviews
Matt is awesome I got a Jacuzzi and poker table here.
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John Heinemann6 reviews
Matt and Casey are professional and very helpful. The service team is very responsive and knowledgeable. Would recommend anyone to visit their Ann Arbor store!
Review from Google · view on Google
Cameron Hensel3 reviews
Hemant was very helpful and professional with showing us pool equipment. 10/10
Review from Google · view on Google
Business details
- Address: 3336 Washtenaw Ave, Ann Arbor, MI 48104
- Phone: (734) 677-3278
- Website: watsons.com
- Service area: Ann Arbor, MI