Phrases our text analysis found in 202 written reviews
95%praise
Praise22295%
Complaints125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7532%
Would recommend6026%
Quality & results4921%
Communication2912%
Speed & response104%
Honesty & trust83%
Price & value31%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They treated me so kind and helped me in every way possible.”
“I can't believe how unprofessional don't even return calls”
“…made me feel very heard and got me more than I could've ever imagined highly recommend.…”
“I do not recommend this law firm.”
“Thanks to their dedication & experience, I received a much better settlement than I expected.”
“Evidently they have messed up alot of claims and they were failing to prepare and assit their clients.”
“…d the limits on my insurance and the at fault party were on point and explained to me in a manner I could understand and made it easier when it came t…”
“They actually returned my calls within hours and fought harder than I expected.”
“From the very beginning, they treated me with genuine care & respect after my accident.”
“Their reputation alone made the insurance company cough up a fair offer.”
People customers mention
Cortez19 reviews
Estrada18 reviews
Paso8 reviews
Martinez7 reviews
Cindy7 reviews
Linh7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They treated me so kind and helped me in every way possible. Without their help things would have turned out so terribly different. El Paso is above blessed with the Wayne Wright Law Firm. They helped in a way I will never forget. They’re above amazing and have brilliant lawyers.
Response from the owner · 4 weeks ago
We’re delighted to hear that our team made such a positive impact on your experience, Diane! Your kind words truly warm our hearts and remind us of why we do what we do. We’re blessed to serve wonderful clients like you in El Paso.
Felicia Rios2 reviewsiTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
I had an auto accident and from start to finish I was shown great care and compassion. Wayne Wright has my complete trust.
Response from the owner · 4 weeks ago
We really appreciate you sharing your experience with us! It's wonderful to know that we could help you through a challenging time with care and understanding. Your trust means the world to us, and we're grateful to have been of service.
Amaraya Valdez2 reviewsiTotal number of Google reviews Amaraya has written across all businesses on Google Maps, not just this one.
Thank you to my attorney Lynn Thai , she is the best her and her team at Wayne wright are amazing and worked on my case the best they could . I definitely recommend!
Response from the owner · 4 weeks ago
We are delighted to hear about your positive experience with Lynn Thai and our team! It's fantastic to know that you found us amazing and our efforts commendable. Your recommendation is the highest compliment, and we are humbly thankful. 😊
arnold maldonadoLocal Guide · 79 reviewsiTotal number of Google reviews arnold has written across all businesses on Google Maps, not just this one.
I would think twice about using this firm, my Dad has slipped inside McDonald's on yarbro & i-10 because they had just mopped the floor without putting up safety notices , got injured , went to this new law firm , but was denied any representation, an though he was lieing , had go tho another form to get help for his injury , FYI, k
Response from the owner · 4 weeks ago
We appreciate you sharing your experience with us, even though it wasn't what you hoped for. We're genuinely sorry that your father's situation couldn't be addressed with us. Ensuring every client feels valued and supported is a priority, and we're constantly aiming to improve. If there's ever anything we can do in the future, please let us know.
Ale Moreno1 reviewiTotal number of Google reviews Ale has written across all businesses on Google Maps, not just this one.
Very grateful for all the help I received from Brandalyn and lawyer Ruben Martinez. Very professional and kind.
Response from the owner · 4 weeks ago
Thank you so much for your kind words and wonderful rating, Ale! We're truly happy to know that Brandalyn and Ruben were able to provide you with professional and caring assistance. We're here for you whenever you need, and we greatly appreciate your support.
Nesta Paz7 reviewsiTotal number of Google reviews Nesta has written across all businesses on Google Maps, not just this one.
I want to let everyone know that Ruben Martinez is the best of the best he is very willing to help Wayne Wright Lawyers are always going to make sure you get whats needed and Ruben made me feel very heard and got me more than I could've ever imagined highly recommend.Very excellent Customer service
Response from the owner · 4 weeks ago
We are truly grateful for your amazing review! We're thrilled to know Ruben made such a positive impact and that you felt fully supported by our team. Making sure our clients feel heard and receive top-notch service means the world to us. Thank you for highly recommending us!
Nick S9 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Ruben Martinez was very attentive and had all the answers to every question. I will definitely return if needed.
Response from the owner · 4 weeks ago
We're so grateful for your positive feedback, Nick! It's fantastic to know that Ruben provided such attentive service and answered all your questions. We're here for you whenever you need us. Thank you for choosing us!
janelle alken2 reviewsiTotal number of Google reviews janelle has written across all businesses on Google Maps, not just this one.
Mr. Ruben Martinez treated me with utmost respect and kindness. They worked on the case until I was duly compensated. Ms. Brandalyn kept up intently with any question or regards I had. Wayne Wright is highly recommended!
Response from the owner · 4 weeks ago
We're delighted to read that you had such a positive experience with our team. It's wonderful to know that Ruben and Brandalyn were able to assist you effectively. We're grateful for your recommendation and are always here to support you!
Pyro Panda3 reviewsiTotal number of Google reviews Pyro has written across all businesses on Google Maps, not just this one.
The El Paso team was awesome. Lynn, the case manager, made everything simple and stress-free. She’s friendly, professional, and really cares about people. Couldn’t have asked for better help.
Response from the owner · 4 weeks ago
We're genuinely pleased to learn about your positive experience with our El Paso team! It's fantastic to know Lynn made everything smooth and stress-free for you. Your satisfaction means the world to us, and we're here whenever you need us!
