Customers frequently praise the movers for their efficiency, punctuality, and clear communication during apartment and long-distance relocations. While many note fair pricing and careful handling of items, lower-rated reviews highlight significant discrepancies between initial quotes and final costs due to extended job times. Additional criticisms involve inadequate packing services and a lack of proactive contact regarding move-day scheduling.
Google rating: 4.9 out of 5 from 227 reviews (97% five-star).
Reviews on this page: 227 Google reviews (220 with written comments, 3 with photos).
Owner responses: the business replied to 7% of reviews.
Phrases our text analysis found in 220 written reviews
97%praise
Praise51797%
Complaints183%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13525%
Staff & attitude13225%
Would recommend11121%
Quality & results7113%
Price & value438%
Communication326%
Honesty & trust112%
What customers talk about
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isaac + Daniel were fast, efficient, and coordinated, on top of being friendly and personable.”
“I would not describe this as calling 'in advance' to let me know about the delay.”
“They communicated through every step, were efficient, professional and accommodating.”
“I highly recommend this company in making your move!”
“I would not recommend them to anyone, ESPECIALLY for "packing services".”
“Vlad helped us move across the state and did a fantastic job.”
“I had other friends who moved around similar times as me and they used a different moving company but they had horrible experiences.”
“My move was a 1 bd, 1 bath - getting a quote and booking was easy, pricing was fair.”
“2) grossly underestimated estimate - seemed like a bait and switch.”
“They were communicative, efficient, and good humored which is saying a lot bc there was a torrential downpour happening while they loaded up my stuff.”
“…Known Moving Company, especially Alex and Alex, to anyone looking for reliable movers in Philadelphia.…”
People customers mention
Alex29 reviews
Miras29 reviews
Vlad27 reviews
Adam23 reviews
Daniel20 reviews
Khafiz16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
WellKnown Moving Company very easily helped me move my studio apartment. Isaac + Daniel were fast, efficient, and coordinated, on top of being friendly and personable. I personally was looking for a headache free move, and they delivered on all fronts.
Price: $1–500
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Cassandra Lighty11 reviewsiTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Thanks to Alex, Anvar, Artem and Ilya our move went off without a hitch. They were professional and efficient. What hard workers! I highly recommend this company in making your move!
Price assessment: Reasonable price
Price: $1,500–2,000
Response from the owner · 2 months ago
Hi Cassandra, thank you for the review. I will pass your feedback directly along to Alex, Anvar, Artem, and Ilya—they take pride in working hard and keeping the loading and unloading process efficient. We appreciate the recommendation and wish you the best settling in.
J
Jamaal Green5 reviewsiTotal number of Google reviews Jamaal has written across all businesses on Google Maps, not just this one.
Just had Arthur, Alex and Miras moce my apartment in west Philly. Everything went swimmingly and they’re fast. Highly recommend.
Price assessment: Reasonable price
Price: $500–1,000
Response from the owner · 2 months ago
Jamaal, thank you for sharing your experience. I am glad Arthur, Alex, and Miras took care of your West Philly apartment move and got the job done quickly. We appreciate you choosing our crew.
G
Gwyneth Medlock3 reviewsiTotal number of Google reviews Gwyneth has written across all businesses on Google Maps, not just this one.
Kimmi and Alex were amazing!! I had other friends who moved around similar times as me and they used a different moving company but they had horrible experiences. Kimmi and Alex handled everything and made this move a breeze. A downside for me was the large window of time when they could arrive and start the move, but that's just because I love a tight schedule so it is no reason not to still give y'all 5 stars. As a girl who lives in Philly without any family, Kimmi and Alex handled my things with care and were better than if my family was moving my things. They unfortunately were unable to mount my TV at my new apartment due to not having a tool to check for electrical, but I don't mind because I don't even have my wifi set up yet so I can't use it anyway. I could not recommend WellKnown Moving Co more! When it comes to moving in Philly, based off my friend's experience with their moving companies, WellKnown Moving Co is the only way to go!
Price: $500–1,000
Response from the owner · 2 months ago
Hi Gwyneth, thank you for the review. I will make sure Kimmi and Alex hear your kind words about how carefully they handled your furniture and belongings. We appreciate your understanding regarding arrival windows and our crew's safety-first approach to wall mounting. Thank you for choosing us for your move in Philly.
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Bronson-Lee AingerLocal Guide · 15 reviewsiTotal number of Google reviews Bronson-Lee has written across all businesses on Google Maps, not just this one.
Did a short move (under a mile) but with a lot of things. Tyler and Alex were super prepared, knew exactly how to pack the things I listed in advance, and got everything done quick as can be. I've been very stressed out over moving, and they helped everything go incredibly smooth!
Price assessment: Reasonable price
Price: $1–500
A
Ana G3 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Adam and Tim were absolutely amazing. They took care of our move from Philly to New York. They communicated through every step, were efficient, professional and accommodating. Highly recommend. Thank you!
M
Michael OrsingerLocal Guide · 7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
10/10 recommend using this company for a move! This was my first time using a professional service and they made the entire process incredibly painless. I really appreciated their disassembly and reassembly service for larger furniture. They also asked me where exactly I would like furniture placed so I wouldn’t have to worry about moving heavy things on my own later. They also moved much faster than I expected, which allowed me to start unpacking faster.
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megan garvin3 reviewsiTotal number of Google reviews megan has written across all businesses on Google Maps, not just this one.
My move was a 1 bd, 1 bath - getting a quote and booking was easy, pricing was fair. But Adam and Miras were incredible. They were communicative, efficient, and good humored which is saying a lot bc there was a torrential downpour happening while they loaded up my stuff. Thankfully the rain stopped by the time we got to my new place, at which point they made quick work of it. I’d highly recommend!
R
Ryan Hunt1 reviewiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Incredible service. We were moving out of our 2br apartment that was on the 4th floor of a walkup building. Adam, Tima and Mehrzod were our movers, they were very professional! We thought this would take all day because of the stairs and all of our heavy belongings. Nope, they had everything out within 2.5 hours and then got everything in our new house and placed each item in the specific room we asked them to. All in all it only took them just 4 hours to complete our move start to finish. They were insanely efficient, moved quick and took great care of our belongings, wrapped all our fragile and expensive items (tv,mirror,dresser, etc) to insure they wouldn’t get damaged in transit and just made the whole process feel so easy. Cannot recommend these guys enough!!