Roofing contractor · Memphis, TN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 71 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★1,118 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$13ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Wells Roofing and Remodeling five stars based on 1118 reviews, noting the owner replies to 88% of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including full roof replacements, leak repairs, gutter installation, and remodeling. Recurring themes highlight professional crews, thorough cleanup, and assistance with insurance claims, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 1,118 reviews (99% five-star).
Reviews on this page: 1,118 Google reviews (911 with written comments, 21 with photos).
Owner responses: the business replied to 88% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Wells Roofing and RemodelingGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wells Roofing and Remodeling: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wells Roofing and Remodeling: 100/100 on this factor. Category median: 96.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wells Roofing and Remodeling: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wells Roofing and Remodeling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wells Roofing and Remodeling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wells Roofing and Remodeling: 98/100 on this factor. Category median: 94.A
98
Bar = this company · dark tick = category median.
Star ratings
1,118 Google reviews we collected
5.0of 5
5 stars1,11299%
4 stars40%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 911 written reviews
99%praise
Praise99299%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2658%
Reasonable1227%
Overpriced00%
Not sure716%
$13k+359% vs typical gutter cleaning
Middle half of what 21 customers paid ($10k–$18k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results38338%
Staff & attitude23323%
Would recommend16817%
Speed & response12012%
Price & value354%
Honesty & trust343%
Communication273%
What customers talk about
We read 911 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a great job cleaning up afterward, and left us with big smiles all around :-)”
“Wells Roofing and remodeling restored our church when it was badly damaged from flooding.”
“We are very happy with the professional service we received from Diane and Mr.”
“Found them on the internet and they had all five stars and that was all I needed to see.”
“Wells did an amazingly fast and expert job replacing our entire roof in midtown Memphis.”
“I decided to use this company because the owner’s quote was very reasonable and everyone in the office was personable.”
“Saying their work is excellent is honestly an understatement.”
“Diana and the roofing crew were very friendly, professional, and communicative throughout the process.”
People customers mention
Church94 reviews
Christ25 reviews
Temple14 reviews
Insurance9 reviews
Job9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wells Roofing and Remodeling for 8 kinds of job. Pick one to see what they paid and said.
NNaomi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wells did an amazingly fast and expert job replacing our entire roof in midtown Memphis. Diana and the roofing crew were very friendly, professional, and communicative throughout the process. Our 100+ year-old home had some unexpected challenges that the crew handled with care and speed. They did a great job…
RRuby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Everyone was excellent and I appreciate there time and will definitely recommend their service to anyone that needs a roof.
Paid $10,000–15,000Reasonable priceRoof repair for storm & wind damage
MMISS7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
What a brilliant man and a brilliant company!! I’M VERY SATISFIED!! I have never in my life met a man that is hands on and is extremely professional.
LLonnie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Wells Roofing is absolutely TOP Shelf when it comes customer service and workmanship.
I’ve used them for another property I own which turned great. They just completed my roof and went above and beyond to even secure decking, replace boards behind my gutters and secured them as well. The team was mindful of picking…
Ggirma2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience with Wells Roofing. They repaired my roof quickly and handled everything with care and professionalism from start to finish. The team was responsive, efficient, and made sure the work was done properly without cutting corners. I truly appreciate how fast they completed the job while still…
Paid $12,000–14,000Reasonable priceRoof repair for storm & wind damage
QQualice6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Wells Roofing did an amazing job on my kitchen. They were always on time and worked diligently to ensure we were completely satisfied.
Paid $12,000–14,000Reasonable priceService not listed
Wells Roofing did an excellent job on our roof. After many were not able to get to done, Wells Roofing came to our rescue!!! We are very happy with the professional service we received from Diane and Mr. Wells. Thanks so much for making our house a home again!!
Response from the owner · 2 weeks ago
Thank you so much, Donna! We're glad we could come to your rescue and help make your house feel like home again. We truly appreciate your trust and kind words!
M
Maxine Gray3 reviewsiTotal number of Google reviews Maxine has written across all businesses on Google Maps, not just this one.
Wells did an amazingly fast and expert job replacing our entire roof in midtown Memphis. Diana and the roofing crew were very friendly, professional, and communicative throughout the process. Our 100+ year-old home had some unexpected challenges that the crew handled with care and speed. They did a great job cleaning up afterward, and left us with big smiles all around :-)
Naomi, thank you for sharing your 5-star experience with us. Our team at Wells Roofing and Remodeling is committed to delivering high-quality service and prioritizing customer satisfaction. We appreciate your trust in us and look forward to assisting you with future projects.
S
Sharon Williams8 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Wells Roofing and remodeling did an excellent job with replacing the roof on the church! . The service initially started with just a Leak, but because of the knowledge and expertise of Wells roofing , the assessment turned into the need for a full replacement of 2 roofs. They willingly took the lead on working with the Insurance company to fully finance the service! From beginning to end, the experience with this company was absolutely wonderful- and we are so thankful to have found such a great and reputable company!
Response from the owner · 2 years ago
Thank you for your kind words, Sharon! We are delighted to hear that you had a wonderful experience with our services. It was a pleasure working on replacing the roofs for the church and we are glad we could assist with the insurance process. We appreciate your feedback and choosing Wells Roofing and Remodeling for the job!
J
julius davis3 reviewsiTotal number of Google reviews julius has written across all businesses on Google Maps, not just this one.
The service and work provided by Mr.Wells and his staff is SECOND to none. I highly recommend them for any type of work on a house or commercial property.
Price assessment: Great price
Services: Roof repair for storm & wind damage, Service not listed
Response from the owner · 2 months ago
Julius, Thank you for your 5-star review.
A
Alpha Omega1 reviewiTotal number of Google reviews Alpha has written across all businesses on Google Maps, not just this one.
After having more than eight companies come out and fail to provide a detailed, professional quote for our records, Wells Roofing & Remodeling stood out immediately and ultimately proved to be the right choice.
They installed a complete new roof on our home with Ridgea Vents, rebuilt our external patio cover that another contractor had poorly constructed, and re-roofed our shed. Saying their work is excellent is honestly an understatement.
From my very first conversation with Mr. Wells, I knew I had found the right company. He operates with true integrity, professionalism, and respect, qualities that are increasingly rare in this industry. Wells Roofing promised, they were committed and they delivered!
His team reflects the same standard. They are skilled, knowledgeable, respectful, trustworthy, and their communication is consistent and clear.
Dianne walked us through the entire process and assured us our project would be handled from start to finish with care.
John kept us updated daily, explained each step, and made sure all questions or concerns were addressed.
The crew worked diligently, responded to every concern, and treated our home as if it were their own. Cleaned up every piece of material and left the exterior of my house as well kept as it was when they arrived.
We truly found a company that not only operates in the spirit of excellence, but also takes genuine pride in their workmanship. Wells Roofing & Remodeling exceeded every expectation.
I highly recommend them to anyone in the Mid‑South and beyond. If you want quality, professionalism, and a team that stands behind their work, this is the company to call.
Thank you for a job well done! We are pleased to say the least. You did what you said you would 💯 do!
Shedron Davis
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for sharing your 5-star experience with us. Our team at Wells Roofing and Remodeling is committed to delivering high-quality service and prioritizing customer satisfaction. We appreciate your trust in us and look forward to assisting you with future projects.
D
Doris Smith1 reviewiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
I would like to share that this is a wonderful company with great, knowledgeable people, They did a wonderful job on my church, and I would recommend their service to anyone.
Services: Roof repair for storm & wind damage
Response from the owner · 2 months ago
Doris, Thank you for your 5-star review.
T
T Wren1 reviewiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
I started this process terrified that I'd end of with the wrong contractor. I can honestly say Wells Roofing were the absolute best. I vetted several different companies and landed on Wells with no hesitation. They did an amazing job on my roof and the ceiling repairs. Couldn't be happier and would recommend them to EVERYONE!
Services: Roof repair for storm & wind damage
Response from the owner · 2 months ago
Thank you for your 5-star review.
H
herb w2 reviewsiTotal number of Google reviews herb has written across all businesses on Google Maps, not just this one.
It was a pleasure doing business with Mr. Wells and his team. They were professional, provided timely updates regarding our church's structure repair project, and completed the job in a quality manner. I highly recommend Wells Roofing and Remodeling. Herb W.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thank you for your review, Herb. We are delighted to hear about your positive experience with our roofing company. Our team at Wells Roofing and Remodeling is devoted to offering exceptional service and making sure every customer is satisfied. We appreciate your trust in us and look forward to assisting you with future projects.
R
Ruby Tribune2 reviewsiTotal number of Google reviews Ruby has written across all businesses on Google Maps, not just this one.
Everyone was excellent and I appreciate there time and will definitely recommend their service to anyone that needs a roof.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof repair for storm & wind damage
Response from the owner · 3 months ago
Thank you for your review, Ruby. We are delighted to hear about your positive experience with our roofing company. Our team at Wells Roofing and Remodeling is devoted to offering exceptional service and making sure every customer is satisfied. We appreciate your trust in us and look forward to assisting you with future projects.
