Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate West Coast Animal Hospital 4.8 out of 5 based on 986 reviews, with the owner responding to ten percent of comments. Clients frequently praise the staff for their professionalism, compassion, and clear communication regarding treatment plans and costs. Recurring themes include efficient appointment scheduling and thorough care for pets of all ages. However, some low-star reviews criticize the clinic for charging late fees, limited emergency availability, and concerns about specific medical decisions or prescription policies.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
986 Google reviews we collected
Phrases our text analysis found in 738 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 738 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at WCAH is always been courteous and professional.”
“Highly unprofessional to respond to reviews in the way they have here.”
“Hodgson and his tech Keith were both very caring and thorough with our dog Maverick.”
“I will never ever walk in to this horrible place again”
“Prices are reasonable, space is modern and clean with a nice aesthetic, and they’re always prompt.”
“…for years, and spent thousands of dollars @ WCV, but the one time we were 18 minutes late for our appointment, and we were kind enough to call and say…”
“definitely recommended to take care of the your pets”
“I wouldn’t recommend this place because their smiles don’t seem genuine unless you have money.”
“They are very kind and efficient and reasonable prices”
“I never feel rushed or over charged for their services.”
“She and the staff are always so sweet and take time explaining everything.”
“However, I'm rating 4 stars primarily because of our last visit, during which we experienced a lack of communication.”
“Ive been going here for years only pet hospital I trust my pets with!”
“24 hours later the cat was lying in a pool of urine, drooling excessively with labored and wet sounding breathing.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired West Coast Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
I took my cat there for wellness check after adopting him from SDHS and a couple of more time over the year. The staff at WCAH is always been courteous and professional. definitely recommended to take care of the your pets
WCAH always takes great care of my dog. Even though he’s scared they’re compassionate and everyone is a huge animal lover. I know he’s going to be well taken care of like he’s their own pet. Dr. Pizarro and Keith made me feel understood about my concerns and addressed them completely. And it’s easy getting in for an…
Dr. Hodgson and his tech Keith were both very caring and thorough with our dog Maverick. Our family has been going to them for years and we highly recommend them to anyone for their pet needs!!🐾❤️🐾
Dr. Tia and Keith were great! Helping us get all the info we needed for our new pup! They were very knowledgeable and able to bring us to speed as new dog parents.
Dr Tia and Keith are awesome! Super gentle and very professional. They take care of our cat Joseph and thankfully he’s getting better. Highly recommend this clinic and Tia and Keith personally!
Great experience with our first apt for our new pup! Dr. Bower was so sweet with him and tech Keith was a wealth of knowledge! We are thankful to have found this spot:)
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 50 | — |
4.8 ★★★★★ 986 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I took my cat there for wellness check after adopting him from SDHS and a couple of more time over the year. The staff at WCAH is always been courteous and professional. definitely recommended to take care of the your pets
WCAH always takes great care of my dog. Even though he’s scared they’re compassionate and everyone is a huge animal lover. I know he’s going to be well taken care of like he’s their own pet. Dr. Pizarro and Keith made me feel understood about my concerns and addressed them completely. And it’s easy getting in for an appointment when needed. Highly recommended them!
Dr. Hodgson and his tech Keith were both very caring and thorough with our dog Maverick. Our family has been going to them for years and we highly recommend them to anyone for their pet needs!!🐾❤️🐾
Dr. Tia and Keith were great! Helping us get all the info we needed for our new pup! They were very knowledgeable and able to bring us to speed as new dog parents.
Dr Tia and Keith are awesome! Super gentle and very professional. They take care of our cat Joseph and thankfully he’s getting better. Highly recommend this clinic and Tia and Keith personally!
Great experience with our first apt for our new pup! Dr. Bower was so sweet with him and tech Keith was a wealth of knowledge! We are thankful to have found this spot:)
Dr. Benitez is amazing! Ive been going here for years only pet hospital I trust my pets with!
Dr. Hodgson and Keith were so amazing during our first visit! They kept our sweet dog calm, fed, and happy! They were very upfront and honest about the pros and cons and financial cost of her treatment plan and medication. They are very knowledgeable and a fun presence to be around in an environment that can feel overwhelming and unclear. We look forward to working with this pair!
Very friendly and professional staff. I highly recommend going there for your pet’s needs.
Great experience every-time we come for services.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
