Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Reviewers frequently praise the salon's clean atmosphere, friendly staff, and skilled execution of hair cuts, color, and scalp treatments. Positive feedback highlights attentive communication and the ability to meet specific client visions. However, recurring criticisms in lower-rated reviews describe significant mismatches between requested styles and final results, particularly regarding blending and length accuracy. Some clients also noted that the initial intake process felt transactional rather than welcoming.
Data from Google, last updated November 9, 2026.
540 Google reviews we collected
Phrases our text analysis found in 457 written reviews
How often each topic comes up in the written reviews
We read 457 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I went in today wanting to change a lot about my hair, i was super nervous, given ive never gotten my hair done professionally before.”
“IF YOUR STYLIST GIVES YOU A TERRIBLE HAIRCUT AND COLOR THEY WILL NOT REFUND YOU AND BE VERY DISRESPECTFUL!”
“She took the time to talk through what I was looking for and did a fantastic job blending my grey with my color!”
“The stylists there were so horrified by my hair that they did an entire “before and after” photoshoot, calling it one of the worst color jobs they’d ever seen.”
“I would definitely recommend Kristen and West End Salon and will be coming back!”
“I recommend that you watch out very closely to their business practices and be advised if you make an appointment with them.”
“The communication was polite and quick to respond to my questions.”
“If you’re looking for a stylist you can trust long-term, someone who genuinely cares about both her craft and her clients, Sarah is it!”
“The staff was very helpful and friendly, and I was helped immediately!”
“She’s the realest most reasonable down to earth person.”
“Very, very expensive.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 540 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jennifer is excellent! She took the time to talk through what I was looking for and did a fantastic job blending my grey with my color!
Beautiful establishment! All the workers are lovely
This was my fourth custom scalp treatment and it’s always amazing. My hair is getting noticeably thicker and my scalp continues to get more balanced with each treatment.
Amazing quality and atmosphere!
I went in today wanting to change a lot about my hair, i was super nervous, given ive never gotten my hair done professionally before. Jennifer reassured me every chance she got and was the most down to earth person ive ever met. i would 100% recommend going to her!!
Excellent!
Hi Faye! Good day! thank you so much for you lovely review, we appreciate your time and we are glad you have enjoyed your experience here at West End. looking forward to see you soon on your next appointment.
I came for the heated Pilates studio taught by Marnee! It was so fun and clean! Management was attentive and made sure we had everything needed for class. (Parking is validated in the structure for up to 2 hours by the way)
I had an amazing experience with Jennifer Rodgers today. She colored my hair, installed k-tips for fullness and finished it off with a blunt hair cut. She took her time and saw my vision and executed it. The whole salon atmosphere is wonderful and everyone is so friendly. Thank you Jennifer, I ABSOLUTELY love it!
Awee! Thanks a lot Stacy! this makes us so happy to hear! Devonlee is amazing, and we're so glad you felt listened to and loved the results. We'll let her know you loved your hair —she’ll be thrilled! Thanks again for trusting us with your hair ❤️
Loved Sarah, she took me as an emergency… me botching my hair. She fixed it, no judgement and it turned out great!!
I LOVE my hairstylist, she has done an excellent job! My lower rating is due to the salon atmosphere. The moment after the “hi, welcome in” you’re greeted with a cancellation policy to sign. I am a returning client. I have no issue with the cancellation policy and believe salons should protect themselves. However, this is not an inviting atmosphere and it makes me feel like I’ve done something wrong. If my stylist leaves one day, I won’t be coming back here.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts