Customers frequently highlight the punctuality, clear communication, and professional conduct of West Houston Electric technicians, noting that staff often explain work processes and offer future maintenance advice. However, several low-star reviews criticize the company for high pricing, significant callout fees, and estimates that customers perceive as excessive for simple repairs or diagnostics. Despite these complaints regarding costs, the majority of feedback praises the efficiency and reliability of the electrical services provided.
Google rating: 4.9 out of 5 from 2,564 reviews (98% five-star).
Reviews on this page: 2,565 Google reviews (2,218 with written comments, 50 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 25, 2026.
Service: Electrician serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
2,564 reviews on Google
5★2,502
4★33
3★8
2★4
1★18
Reviews from Google, shown as published (original wording, unedited).
MM
melaney mcshan2 reviews
★★★★★
Matt did a Great job of diagnostic and fixing the problem. He also did inspections work. We would know if we would have future problems. He seemed very concerned for our safety as well as our appliance was working. I would say ask for Matt. He knows what he’s doing.
Price assessment: Not sure
Price: $1–500
Services: Electrical outlet & switch repair
Response time: 0–1 hr
Response from the owner · an hour ago
Melaney, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re really glad Matt was able to quickly diagnose and fix the issue, complete the inspection, and make sure everything was safe and working properly ⚡💡—as a family-owned business, that kind of care means a lot to us.
West Houston Electric was knowledgeable, prompt, efficient, and professional. I appreciated how reliably they handled my electrical needs and worked around my busy schedule without making things complicated. Thank you travis Q, you are awesome
Services: Fan installation
Response from the owner · a day ago
Ruben, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re really glad our family-owned team could be prompt, efficient, and keep everything simple while working around your schedule—Travis Q will love hearing this ⚡💡🔌
Emile, thanks so much for the kind words—hearing that our electrician was courteous and checked everything thoroughly means a lot to our family-owned team ⚡🔌. We’re really glad you’re very happy with the excellent work ⭐⭐⭐⭐⭐
Cindy, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad you found our family-owned team professional and quick—exactly what we aim for every time.
Landon and the other technician did a great job. Very efficient and well explained. Performed a diagnostic and identified and fixed a problem others had worked hours on. Highly recommended.
Matt came out on another call and was extremely professional and efficient. Easy company to work with, will be calling them again next time needed.
Response from the owner · 9 months ago
Thank you, Travis! ⭐⭐⭐⭐⭐ We're thrilled to hear that Landon and the team nailed it with efficiency and clarity, even solving a tricky problem! Your high recommendation means the world to our family-owned business. ⚡💡
Eryka, thank you for the kind words—we really appreciate it! Frankie will be happy to hear you thought he did a good job ⚡💡 As a family-owned business, it means a lot to earn your trust ⭐⭐⭐⭐
West Houston Electric stood out for reliability, promptness, and professionalism. Their electrician was knowledgeable, efficient, and handled everything smoothly the first time. I truly appreciated the excellent Electrical Repair service.
Response from the owner · 2 days ago
Matt, thank you for the awesome review ⭐⭐⭐⭐⭐—we’re grateful you noticed our reliability, promptness, and professionalism. As a family-owned business, it means a lot to hear our electrician got your electrical repair handled smoothly the first time ⚡💡🔌.
I just had Frankie come out to my house to install a light fixture in my bathroom. It was an old fluorescent light in a tight spot! He made quick work of it, kept the space clean, and was super friendly. I’m usually pretty anxious having service people in my home and sometimes worry about feeling judged for the messes in my house but he put me at ease right away and I felt no judgement from him at all. He did a safety inspection first and gave me a free quote on the installation. He also quoted me on some things he noticed around the house. He took time to explain things and I did not feel rushed while speaking with him. He offered the membership and explained the service but wasn’t pushy about it. Also he wore shoe covers which I appreciate! Thank you Frankie! You are a terrific electrician and I will definitely be using this company again in the future. - Kailyn Murray
Please note in the photo my light fixture is a little off center but I personally decided to keep it that way. Frankie offered his services to center it but I declined.
Price assessment: Reasonable price
Price: $1–500
Services: Light fixture installation
Response from the owner · 5 days ago
Thanks so much, William ⭐⭐⭐⭐⭐—we’re grateful you chose our family-owned West Houston Electric! ⚡💡 Frankie will be glad to hear he made the tight bathroom fixture swap quick and clean, walked you through the safety inspection without rushing, and helped you feel comfortable in your home (shoe covers included 👟). We really appreciate your trust and look forward to helping you again! 🔌
Matt was very efficient and informative. Explained everything clearly and did a nice job.
Price assessment: Reasonable price
Price: $1–500
Services: Electrical outlet & switch repair, Service not listed
Response time: 0–1 hr
Response from the owner · a week ago
Doug, thanks so much for the 5-star review ⭐⭐⭐⭐⭐—we’re really glad to hear Matt was efficient, informative, and explained everything clearly while delivering great work. We truly appreciate your support of our family-owned business ⚡💡🔌
