Michael GolubLocal Guide · 6 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe coach is loose
West Indy Racquet Club
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%53+33.7Reliability 28%54+15.2Replies to reviews 8%84+6.9Momentum penalty55−4.5Experts Score= 51Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 12 tennis courtsPosition by Experts Score among all companies we track in this category. · better than 0%
4.5 ★★★★★ 95 Google reviews · 24 photos
72%five-star reviews
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
Oct 2026latest review
West Indy Racquet Club at a glance
Google reviewers rate the facility 4.5 out of 5 based on 95 reviews, frequently praising the friendly staff, reasonable pricing, and organized pickleball and tennis programs. Customers appreciate the clean environment and responsive communication regarding events and bookings. However, lower-rated comments highlight inconsistent front desk availability, billing errors, and unresolved refund requests, indicating occasional lapses in customer service and administrative handling.
- Google rating: 4.5 out of 5 from 95 reviews (72% five-star).
- Reviews on this page: 95 Google reviews (48 with written comments, 2 with photos).
- Owner responses: the business replied to 75% of reviews.
- Most recent review: October 18, 2026.
- Service: Tennis Court serving Carmel, Indiana.
Data from Google, last updated November 5, 2026.
Score profile vs other tennis courts
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Indy Racquet Club: 53/100 on this factor. Category median: 63.C
53
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Indy Racquet Club: 54/100 on this factor. Category median: 74.C
54
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Indy Racquet Club: 55/100 on this factor. Category median: 100.C
55
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Indy Racquet Club: 84/100 on this factor. Category median: 19.A
84
Bar = this company · dark tick = category median.
Star ratings
95 Google reviews we collected
- 5 stars6872%
- 4 stars1718%
- 3 stars55%
- 2 stars22%
- 1 star33%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
- Praise4091%
- Complaints49%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2250%
- Price & value716%
- Speed & response511%
- Communication37%
- Would recommend37%
- Quality & results25%
- Honesty & trust25%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They combine top-level expertise with a genuine passion for the game, making each lesson both educational and incredibly fun.”
“Pricing very reasonable.”
“Then the guy didn’t know what he was doing and overcharged me but it was corrected after I said something.”
“The manager Caroline is super responsive and helps out any time we need anything.”
“The coaches are very knowledgeable and easy to talk to.”
“I have done a variety of programs, including both pickleball and tennis, and I recommend all.”
“In addition to tennis, they have done a great job developing space and resources for pickleball.”
“Guess 25$ is too much for his decency and honesty”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ShawnLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★
Staff is terrible there are maybe 2 real "pros" teaching there. Lady who runs the place wouldn't refund my court fees twice even though there was somebody to take my place both times. Indoor facility yet no fans in the summer. Ridiculous. Courts have cracks all over the place. It's an very old facility, one which is…
Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My son loves coming here for group tennis lessons! Coach Dan is so great with him.
Beth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★
Great place to play tennis. I’ve been playing here on and off since I was in high school, so decades. I’ve seen many improvements, including much better temperature control in the newer bubble. I do wish the newer lighting was different, really hard to track high balls, poor design. Great staff!
Patti7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have been playing pickleball at WIRC for 3 years. We love it here. It is the best kept secret in Indy! The prices can not be beat. It may not have all of the bells and whistles of the high price new fancy pickle places opening up…. but the staff is terrific and the pickle ball is great. IU Indy’s tennis team practices at WIRC!
Shawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fantastic! The coaches are very knowledgeable and easy to talk to. Other players are great to hit with. Just wish they would use newer tennis balls.
Alvaro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We are so happy we joined the West Indy Racquet Club. My daughter enjoys her group lessons a lot and also her lessons with coach Payton and coach Pam. They are the best! The manager Caroline is super responsive and helps out any time we need anything.
Photos
Customer reviews
4.5 ★★★★★ 95 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Alisa GradyLocal Guide · 51 reviewsTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLots of courts available. Clean and well kept.
ShawnLocal Guide · 8 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff is terrible there are maybe 2 real "pros" teaching there. Lady who runs the place wouldn't refund my court fees twice even though there was somebody to take my place both times. Indoor facility yet no fans in the summer. Ridiculous. Courts have cracks all over the place. It's an very old facility, one which is not maintained at all. Stay far away from this place
Steven SchmidtLocal Guide · 29 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a nice place with friendly people
Response from the owner · 8 months ago
Thank you, Steven! We’re so glad you enjoyed your time to WIRC. Hope to see you again soon!
Brandy Ferguson4 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy son loves coming here for group tennis lessons! Coach Dan is so great with him.
Response from the owner · a year ago
Thank you so much for your wonderful review! We’re thrilled to hear that your son enjoys our clinics with Coach Dan. We truly appreciate your support and look forward to seeing him continue to grow and have fun on the court!
Walter BarbaryLocal Guide · 46 reviewsTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRave Review for West Indy Racquet Club’s Outstanding Tennis Training I want to give a huge shout-out to the West Indy Racquet Club for the incredible tennis training experience they provided for my Little and me through the Big Brothers Big Sisters program. This club stands out as one of the premier tennis training venues in Indiana, and it’s easy to see why. The trainers at West Indy are exceptional. They combine top-level expertise with a genuine passion for the game, making each lesson both educational and incredibly fun. They tailored their approach to help my Little feel comfortable and confident on the court, and they made sure we both had a fantastic time learning new skills. The environment is welcoming and professional, and you can tell the staff truly cares about fostering a love for tennis in all their students. We walked away not just with better tennis techniques, but with memories of a really enjoyable and rewarding experience. If you’re looking for a place that delivers outstanding tennis training with a personal touch, West Indy Racquet Club is the place to go. They’ve certainly earned my highest recommendation.
Beth Tysklind10 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to play tennis. I’ve been playing here on and off since I was in high school, so decades. I’ve seen many improvements, including much better temperature control in the newer bubble. I do wish the newer lighting was different, really hard to track high balls, poor design. Great staff!
Patti Beaty7 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have been playing pickleball at WIRC for 3 years. We love it here. It is the best kept secret in Indy! The prices can not be beat. It may not have all of the bells and whistles of the high price new fancy pickle places opening up…. but the staff is terrific and the pickle ball is great. IU Indy’s tennis team practices at WIRC!
Response from the owner · a year ago
Patti, thanks so much for the kind review! We love having your group join us each year and can't wait to see you again soon.
Help Us5 reviewsTotal number of Google reviews Help has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGoing through a pickleball clinic and Paul is the best!!
Doug Barker8 reviewsTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLots of good friendly people!
Business details
- Address: 4458 Guion Rd, Indianapolis, IN 46254
- Phone: (317) 291-4664
- Website: westindyracquetclub.com
- Service area: Carmel, IN