Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
West Michigan Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

West Michigan Towing

Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 956 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Michigan Towing is better than 90% of towing services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Michigan Towing is better than 87% of towing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Michigan Towing is better than 96% of towing services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Michigan Towing is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Michigan Towing is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Michigan Towing is better than 89% of towing services.A
89

Reviews for your job

Customers hired West Michigan Towing for 8 kinds of job.

West Michigan Towing for car lockouts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Car lockouts” · showing 20

Reynaldo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nice guy respectful and kind help me with jump my car really please thank you.

Not sureBattery serviceCar lockouts
Bruce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional and prompt.

Reasonable priceCar lockouts
JoelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We called AAA.because we were locked out of our car at Holland State Park. AAA asked West Michigan Towing to take the call. Within 20 minutes of my giving the driver our location, he arrived and got us into our car.

Reasonable priceCar lockouts
KatelynLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They came quickly and I live in fennville. Even helped me get my vehicle started cause it was malfunctioning with the push start for a little bit .

Car lockouts
PatriciaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Left my keys on the driver's seat. Called for service & West Michigan Towing showed up in an hour. Driver was courteous, friendly, & efficient. He had my car unlocked in minutes. It was interesting to watch & driver was capable & professional. I was impressed! I was on my way home in short order & was thankful for their help.

Not sureCar lockouts
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thank you so much for all your help last Friday. Getting locked out of my car because the Ford app was not working was such a nuisance, but your service came quicker than expected, and even waited to make sure my car would start, Which it didn’t and then I was helped by checking how to get my key fob to reboot to my…

Great priceCar lockouts
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were very quick to get there and the guy was friendly no complaints here

Car lockouts
Lucas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Solid company and quick, saved my butt a couple of times!

Not sureBattery serviceCar lockoutsCar towing
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Sean was amazing knowing we were waiting outside of a surgical center he came to our Aid right away we waited very little time excellent customer service would recommend all day long

Great priceCar lockouts
PatLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It started of saying eta was 45 min to a hour n half, 10 minutes later I received a phone call. The gentleman calling said he was five minutes out. It was a relief not having to wait that long. He showed up he was very professional he had my door unlocked in seconds. Overall a very good experience. Thanks

Car lockouts
juan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Shawn was quick to arrive and quick to help me! Very professional, polite and respectful! Thank you

Not sureCar lockouts
Dane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Shawn did a great job. Unlocked our car in seconds. He even jumped the car for free.

Car lockoutsBattery
Abbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Locked our keys in car. 30 min later Tim from Towing place came and was very nice unlocked door for us!!! Thank you!

Not sureCar lockouts
Savege2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

He was quick and professional, it was cold and I was tired

Great priceCar lockouts
Nika12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were very quick and professional highly recommend if you get locked of your vehicle!!

Great priceCar lockouts
Heidi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. Prompt arrival, fast service.

Car lockouts
ChadLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Sean was awesome. He communicated great came prepared and got me in! Last company I used had some SUPER rude guy and Sean was so much better.

Reasonable priceCar lockouts
Kristel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Sean was fantastic! Great service , made it here very quickly. He’s really just an American hero.

Car lockouts
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional , stuck with it in frigid cold weather till he got my door unlocked

Car lockouts
EmilyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sean was super quick to come and unlock my running car after the wind slammed my door shut in some of the crazy December weather we have had!

Great priceCar lockouts

Show more car lockouts reviews (17 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 28%Overpriced 1%Not sure 26%

Jobs customers hired them for

JobReviewsCategory typical
Car towing317—
Battery service81—
Car lockouts37—
Tire change36—
Special vehicle towing30—
Local hauling9—
Battery5—
Fuel delivery2—

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