How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREWest Michigan Towing
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 956 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired West Michigan Towing for 8 kinds of job.
West Michigan Towing for car towing
Clear ✕All 317 Google reviews tagged “Car towing” · showing 40
Great service and help on a rainy day. Sean did a great job dealing with a tricky car situation and was overall pleasant and made sure a rough situation went as smooth and stress-free as possible. Was also cheaper than I was expecting, and arrived promptly as well. Would recommend and will call again.
Fast professional and efficient.
My car broke down and USAA contacted them right away, I didn’t have to wait long, maybe 25-30 minutes, took my car to the dealership and I was in my way.
Tim was on time, quick and courageous. Extremely professional and personable.
The gentleman with the flat bed was very courteous, and helpful with the situation. He did exactly what he said he would do, and when I contacted Regent this morning there wasn’t any confusion on what I was talking about. Thank you for handling the car in a very professional manner.
Fast friendly and professional. Excellent fast service. Overall great experience!
Noah was great!! He got there in 10 min, was super friendly & very helpful.
I was very happy with the towing it was very quickly I couldn't believe how fast it was very happy with it I have AAA since 2013 and very good company to work with your company And the driver was very nice. I didn't pay nothing cuz I have AAA so that second question I just put not sure so that's why great company and very happy
Friendly fast service personnel were all very professional and thoughtful, driver arrived a short time after I called.
Quick, polite, very helpful!!
Great service from West Michigan Towing! They were quick, professional, very helpful and kind Highly recommend!
I have used this company twice for towing our service vehicles when we have issues. They are responsive, efficient and communicative. I will continue to give them my business. :) Follow text from the driver I really appreciated.
On time and professional.
Provided immediate updates on their arrival estimate. Provided good service with care for how my truck was treated and had good follow-through. My truck is very heavy but it was no problem for their flatbed towing. The driver was very courteous as well. I used insurance so I can’t speak to how good the price was.
My driver called right away and gave me a quick update on his arrival time. My driver was professional and arrived at the time he estimated. My driver was professional and knowledgeable... I had a great experience...
Great service. They showed up within 30 minutes. Loaded my dead truck on a flatbed and had it to the shop early in the morning. I had my truck back the same day. I am definitely saving their number in my phone for next time.
Excellent service. Showed up in less than 10 minutes. They know what they are doing and do it right.
Appreciate that Shawn was at our home within 30 minutes and successfully delivered our vehicle to our longtime mechanic. Sky in the office conveniently billed our auto insurance. Good experience.
We have AAA and are so grateful for it. The tow service came sooner than we expected and we rode with the driver to drop the truck with our small dog. The whole experience was great! Although.... we hope to not do it again 😂
Tim, the owner of the West Michigan Towing, responded immediately. He was quick, courteous, and professional. I would use them again anytime.
Had my car towed due to mechanical issues out of my garage, couldn’t put the car in neutral so they had to drag it onto the tow truck bed. The worker/operator (sorry forgot his name) was very professional and careful when working with my vehicle. However unfortunately a sliding plate for the tire slipped and hit my…
The overall service was excellent!! This included communication with our AAAservice the driver, and the dispatcher!
Shawn was awesome. We called for a tow but he was able to get our car started and recommended an affordable fix. Saved us a tow and a costly repair bill!
I needed my car towed for some service to be done, and working with West Michigan Towing was extremely seamless! From setting up the pick up to the process of towing, I was very pleased and stress-free about it all. And pricing is quite reasonable for the area. Highly recommend them!
Really great service. Very kind and knowledgeable.
Always helpful and kind Tim is very reliable and trustworthy tow truck driver
Exceptional customer service and very timely in picking us up.
Best tow company and a sexzi looking tow truck driver very nice and polite and friendly definitely will refer family and friends to your place thanks very your quick and accurate service and for the second time 😁 ty
The driver was polite and courteous. He quickly got my car loaded and delivered to the proper location
I’d rate them 10/10! Very prompt to arriving after the call, and very friendly driver/owner!
Driver was very kind and helpful. Would definitely use them again. Car was broken down and wouldn't move he took over and got it loaded and dropped off very fast also
Great service in a very trying situation.
This was one of the greatest experiences I’ve had yet with a tow company the price OMG ! If you’re ever stuck somewhere or can’t get your car started or need a tow ! This is who you need to I mean they have help me for the past two days with my Chevy cobalt LS you guys keep doing this your gonna need a bigger fleet…
Wonderful job done in a high stress situation. Thankful + will be in touch if/when car gives issues again!
Courteous, friendly, knowledgeable
Service was professional, kind, and empathetic to my situation. 10 out of 10 for service.
Shawn was the best assistance ever and the service was amazing and top tier
Thank you so much to Shawn for being able to tow the car to the exact spot on my driveway that I needed it to be in! Great service.
Tow was there quickly. Very nice guy!. All arrangements made with Sttatefarm. Took care of my jeep. Texted me when it was dropped off. Highly recommended!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 317 | — |
| Battery service | 81 | — |
| Car lockouts | 37 | — |
| Tire change | 36 | — |
| Special vehicle towing | 30 | — |
| Local hauling | 9 | — |
| Battery | 5 | — |
| Fuel delivery | 2 | — |
