West Michigan Towing

Great service and help on a rainy day. Sean did a great job dealing with a tricky car situation and was overall pleasant and made sure a rough situation went as smooth and stress-free as possible. Was also cheaper than I was expecting, and arrived promptly as well. Would recommend and will call again.

Fast professional and efficient.

My car broke down and USAA contacted them right away, I didn’t have to wait long, maybe 25-30 minutes, took my car to the dealership and I was in my way.

Tim was on time, quick and courageous. Extremely professional and personable.

The gentleman with the flat bed was very courteous, and helpful with the situation. He did exactly what he said he would do, and when I contacted Regent this morning there wasn’t any confusion on what I was talking about. Thank you for handling the car in a very professional manner.

Fast friendly and professional. Excellent fast service. Overall great experience!

Noah was great!! He got there in 10 min, was super friendly & very helpful.

I was very happy with the towing it was very quickly I couldn't believe how fast it was very happy with it I have AAA since 2013 and very good company to work with your company And the driver was very nice. I didn't pay nothing cuz I have AAA so that second question I just put not sure so that's why great company and very happy

Friendly fast service personnel were all very professional and thoughtful, driver arrived a short time after I called.

Quick, polite, very helpful!!

Great service from West Michigan Towing! They were quick, professional, very helpful and kind Highly recommend!

I have used this company twice for towing our service vehicles when we have issues. They are responsive, efficient and communicative. I will continue to give them my business. :) Follow text from the driver I really appreciated.

On time and professional.

Provided immediate updates on their arrival estimate. Provided good service with care for how my truck was treated and had good follow-through. My truck is very heavy but it was no problem for their flatbed towing. The driver was very courteous as well. I used insurance so I can’t speak to how good the price was.

My driver called right away and gave me a quick update on his arrival time. My driver was professional and arrived at the time he estimated. My driver was professional and knowledgeable... I had a great experience...

Great service. They showed up within 30 minutes. Loaded my dead truck on a flatbed and had it to the shop early in the morning. I had my truck back the same day. I am definitely saving their number in my phone for next time.

Excellent service. Showed up in less than 10 minutes. They know what they are doing and do it right.

Appreciate that Shawn was at our home within 30 minutes and successfully delivered our vehicle to our longtime mechanic. Sky in the office conveniently billed our auto insurance. Good experience.

We have AAA and are so grateful for it. The tow service came sooner than we expected and we rode with the driver to drop the truck with our small dog. The whole experience was great! Although.... we hope to not do it again 😂

Excellent job getting my vehicle out Shawn!

Tim, the owner of the West Michigan Towing, responded immediately. He was quick, courteous, and professional. I would use them again anytime.

Had my car towed due to mechanical issues out of my garage, couldn’t put the car in neutral so they had to drag it onto the tow truck bed. The worker/operator (sorry forgot his name) was very professional and careful when working with my vehicle. However unfortunately a sliding plate for the tire slipped and hit my… Read full review

The overall service was excellent!! This included communication with our AAAservice the driver, and the dispatcher!

Shawn was awesome. We called for a tow but he was able to get our car started and recommended an affordable fix. Saved us a tow and a costly repair bill!

I needed my car towed for some service to be done, and working with West Michigan Towing was extremely seamless! From setting up the pick up to the process of towing, I was very pleased and stress-free about it all. And pricing is quite reasonable for the area. Highly recommend them!

Really great service. Very kind and knowledgeable.

Always helpful and kind Tim is very reliable and trustworthy tow truck driver

Exceptional customer service and very timely in picking us up.

Best tow company and a sexzi looking tow truck driver very nice and polite and friendly definitely will refer family and friends to your place thanks very your quick and accurate service and for the second time 😁 ty

The driver was polite and courteous. He quickly got my car loaded and delivered to the proper location

I’d rate them 10/10! Very prompt to arriving after the call, and very friendly driver/owner!

Driver was very kind and helpful. Would definitely use them again. Car was broken down and wouldn't move he took over and got it loaded and dropped off very fast also

Great service in a very trying situation.

This was one of the greatest experiences I’ve had yet with a tow company the price OMG ! If you’re ever stuck somewhere or can’t get your car started or need a tow ! This is who you need to I mean they have help me for the past two days with my Chevy cobalt LS you guys keep doing this your gonna need a bigger fleet… Read full review

Wonderful job done in a high stress situation. Thankful + will be in touch if/when car gives issues again!

Courteous, friendly, knowledgeable

Service was professional, kind, and empathetic to my situation. 10 out of 10 for service.

Shawn was the best assistance ever and the service was amazing and top tier

Thank you so much to Shawn for being able to tow the car to the exact spot on my driveway that I needed it to be in! Great service.

Tow was there quickly. Very nice guy!. All arrangements made with Sttatefarm. Took care of my jeep. Texted me when it was dropped off. Highly recommended!

the tow truck driver i had was impeccable & made me feel very comfortable and in good hands as a young women alone on the side of the road stranded. Gave me amazing advice and service 10/10.

Very satisfied they were very helpful in the time of my need. I would recommend them to other people very nice and very helpful. Got the job successfully done my truck quit running and was stranded in my garage had no way to haul it to the dealer so they did that for me I appreciate it very good service.

Have a lowered old truck. They were very gentle with it and very professional.

Small wait, friendly, experienced, and knowledgeable tow truck driver. Considering the circumstances it was a positive towing experience and would use again if necessary

Noah, arrived and double checked the battery and ensured that everything was hooked up correctly and that it still wouldn't start before towing. He pushed my Escalade to the bottom of my drivway to make sure that it didnt hit any low branches during loading. Excellent job Noah, thanks for the extra care!!

Amazing service. Shawn (Sean?) helped me out. He went above and beyond and even offered to check my alternator for me. The dude rocks and he deserves a raise. Thank you!!

Prompt, courteous, thoroughly professional.

Excellent service and communcation!! Highly recommended.

Tim from West Michigan towing picked up our vehicle a few minutes early . He was very friendly and loaded the car up quickly and took great care with the car. He delivered our vehicle with great professionalism . Tim sent a photo to show it was there Safe! Thanks for such a great experience!

My driver Shawn was super helpful and kept me updated all throughout the process

They were very quick efficient and nice. The driver showed a lot of respect to me and my vehicle. Thank you.

West Michigan Towing came to the rescue when I was unexpectedly stranded in Holland, 2.5 hours away from home. The truck arrived very quickly. Tim, the driver, was an incredibly kind man. He took the time to look at my car and try to figure out the problem before initiating the tow. Although the car did end up… Read full review

West Michigan Towing provided excellent service. The driver arrived quickly, was professional, friendly, and handled my truck with great care. They safely towed it to the dealership I had selected, and the entire process was smooth and stress-free. I appreciated the prompt response, clear communication, and… Read full review

Tim was very knowledgeable and professional about his work. He took special care in loading and towing the car. Also has a very pleasant attitude. I am totally satisfied with the trust of my vehicle to your company. Thanks for your time and expertise. Joseph

The towing company was excellent. They arrived earlier than the scheduled time, which was a nice surprise. The driver was very professional, friendly, and handled everything quickly and efficiently. The whole process was fast and stress-free. Highly recommend them!

Very polite and friendly driver. He evaluated the vehicle before he put it on the flatbed, and successfully towed it to the collision center.

Great, fast, and safe service. The driver was very nice and professional. I would definitely recommend.

Very fast service.

I had to use this service through State Farm due to my break line breaking, the service was 10/10 and Sean did a great job, he even popped the hood and was trying to see what happened and he gave me a call before he came to tow my car which was nice. I’ve never had to get my car towed before so I waited for a while… Read full review

Noah was very professional and nice. Would do business again with West Michigan Towing! Update, I have now used West Michigan Towing 4 times in the last month. Sean is very nice and cares about his customers. Very fast and efficient. Thanks Sean for being one of the good guys!! West Michigan Towing, your the only tow company I'm calling!!

Showed up right on time and had it taken care od in minutes! Great work!

West Michigan towing helped tow my 30 Pontiac from my home in Zeeland to an antique mechanic in Muskegon. They took great care in loading and restraining the car and delivered it without issue

Noah was great! Fast considerate and careful.

Shawn was extremely helpful and was calm when I was stressed about my car needing to be towed. He was professional and friendly.

Perfect experience. Tim is the MVP.

Very prompt service arrived before estimated time, was familiar with make and model of vehicle, courteous, friendly and accommodating. Would definitely recommend this establishment to others.

Prompt, patient, and friendly! I gave him a bad address for the repair shop to tow the car to and he got there, called me to tell me he didn't think that was right, and then brought it where I actually wanted it to go. Definitely appreciated the friendly service on a stressful day!

Tim at West Michigan Towing was fantastic. Showed up quick, was super professional, and got my car towed to the repair shop with no hassle and even made sure the keys were in the Dropbox. Great attitude, highly recommend him!

They were extremely helpful and professional throughout the entire process. They handled towing my vehicle from the accident scene to my home, and then again from my home to the collision center the following day. Communication was great, they arrived when expected, and they took good care of my vehicle during a… Read full review

Communication was great! Driver assisted drop off as well! Thank you!

Great service and friendly staff.

I was provided with this service through my AAA membership (therefore no price info). They were on time and thorough. I would definitely count on this company again in the future.

Great response to the problem I had.

Very fast and great communication. Recommend!

When my car was getting towed, the guy was super knowledgeable with my car and gave me the assistance i needed. He answered all my questions, He was super friendly and helpful! :)

Was quick and friendly. Would recommend to anyone who needs to towed.

Very quick and friendly service. No problems at all.

Great job, handled the vehicle with extreme care

The guy I had today was not only fast at getting to me he was so friendjy and interactive even more friendly then the place I was at where I had to get it towed from since that place usually has tires but did not this tow guy truck driver was not only polite and friendly even with a last minute change in towing… Read full review

Tim was excellent. H tried several ways to get our car out of park. And was very careful when he had to drag the car onto the tow truck.

Sean arrived in 20 minutes, which was great! Friendly, understanding, and caring. A tire blowout on a Saturday morning turned out not so bad because of your great service. Our insurance took care of the bill. Thank you.

Used west Michigan towing through my insurance after my truck over heated and leaked all of the coolant. I was originally told 45-65 minutes for my tow, a truck showed up in 35 minutes and dropped the truck off to my mechanic. Driver was very kind.

I experienced a tire blowout on the expressway, and within about 40 minutes, Tim from West Michigan Towing arrived to assist me. He handled the situation with great professionalism and demonstrated excellent knowledge of my Tesla. During the ride to Discount Tire, he was friendly and courteous. I am truly grateful… Read full review

We had a new car stall on us, halfway into a parking spot. Your truck was close so didn’t have to wait long. He was so efficient, trying different ways to reboot our electric vehicle but had to tow it. Very knowledgeable, friendly and efficient. Please give him our thanks. He helped make a stressful situation less so.

i appreciate how easy the process was to get it from point A to B

My call was answered and within 10 minutes they were at my house getting my car. The gentleman that helped me was professional, calm. Very nice people. I would use them again if I need it. I hope not but I would use them again

Quick, friendly, job done!

Excellent service!! Professional quick response, services and care to get your car to repair.

Fast and great communication would definitely use agin

They were fantastic! Rapid response and courteous.

I called for a tow and the on call support was very kind and assisted me with setting up a driver for my vehicle. They provided me with updates on the status of my tow and help arranged the shop the vehicle would be taken. The tow driver was also very kind, prompt and quickly got me on my way once he arrived. I… Read full review

I had to have my classic vehicle towed home and the driver went well above and beyond helping me! Very much appreciated!

Good people and fast.

Shawn was quick, super helpful and kind ! Would highly recommend!

Very friendly and fast took good care of my truck went the extra mile glad they took care of me

Service was quick and satisfactory

Very friendly guy who came to tow my car. I didnt have an emergency so scheduled a few days ahead of time. Scheduled for 4 p.m and the driver ended up calling me ahead of time to see if an earlier time worked. It actually ended up working out much better and everything was taken care of 2 hours early. He brought it… Read full review

Couldn’t recommend West Michigan Towing more. I called after an unfortunate interaction with one of the leading companies in the area and West Michigan Towing came through for me. I was met with kindness, flexibility, communication, and fair pricing. While we’re always hopeful towing a car is never needed again, I… Read full review

It was great got there did what they had to do and got to the destination where my car had to be.

Quick and friendly service.... Would definitely recommend.

They arrived very timely and were great to work with! Definitely would use them again. Once it was towed to the shop the driver sent me a pic of where it was dropped and let me know it was all set. Top notch service!

Quick service...was there in 30 minutes....good people.

Did not wait long. Good communication Really nice & helpful people Highly recommend

Family owned and operated. Tim was prompt to my roadside issue. He treated my car well and got us to the shop safely. He was friendly despite low AAA reimbursement rates. I highly recommend, when you need a tow!

Excellent service. Kept me informed, arrived timely.

Nice person , semi fast after doing the app to get a tow set up , personal called and was close to time fram

Tow driver was amazing. Efficient, timely, knowledgeable, friendly. Would use again

Towing service was prompt and employee was courteous and friendly…

Both Shawn and Noah were fantastic with helping me tow my car to multiple locations today. They were kind, generous, and helpful with the whole process. They made an otherwise frantic situation as smooth and painless as possible. Would highly recommend!!

Great to work with.

Friendly, quick and knowledgeable. Helped me with a flat tire and made the experience easy and stress free.

Great towing company! Towed my vehicle on schedule as promised. Kept me updated throughout the process. Driver was nice and made me laugh, despite the circumstances. Even parked my car in the driveway for me. Definitely recommend if you're in need of towing service.

Great experience! Arrived sooner than expected and did a great job! Super nice guy!

Very quick and professional. Got me and my vehicle home safe

Solid company and quick, saved my butt a couple of times!

I had a great experience with this towing company! They were very kind and quick to the job. Would highly recommend

Quick and safe pick up and drop off eta was right on schedule

We had to get our car towed today and Shawn came to our rescue! He was very friendly and kind took great care of us. I would highly recommend him and the company! He made a stressful moment much better with all that he did for us! Thank you Shawn for a job well done and for taking good care of our needs! Wish you well! Dan and Claudia McClurken

Great service. Quick response.

Driver was a good communicator and prompt!

Did amazing!

I ran over a pothole and both the front and rear tires on the right side were flat. Shawn was very helpful with loading up my car onto the tow truck and taking it to my mechanics. Definitely recommend West Michigan Towing, and more specifically Shawn to save the day!

The truck driver Sean was very helpful and friendly, got my car out of a pretty steep ditch none the worse for wear and pretty quickly for how stuck it was. 10/10 very good helpful service.

Driver was knowledgeable and friendly. He was careful with the vehicle to not cause more damage given the angle of the ditch we were in, that was tough. He had us back on the road quickly. Would recommend using them if you need assistance. Sean was our operator. He was great!

Great service, very knowledgeable and great communication skills will definitely use them again and would recommend them to others.

Great experience! The dispatcher and driver were friendly. I appreciated the fact that I could pay remotely via text. Also, I was told that they were busy and could be a hour. They called and were here in less than a 1/2 hour. I will use them again and recommend them for service!

Very good communication, on time and friendly driver.

Sean was super helpful and professional and friendly. My car being all wheel drive with low ground clearance is not the easiest to tow and he did a great job. Definitely call them next time I need a tow. Thanks!

The driver showed up quickly and picked up my van within 15 minutes of my call. Delivery to my shop was also done without any problems. The driver was friendly and handled the job professionally. I would use them again in the future.

Shawn was super helpful and quick getting me back to the garage.

Sean Dontell (apologies if I spelled his name incorrectly) helped me last weekend get out of a ditch! His communication was exceptional, he worked with my best interest in mind. He walked around my car and checked for any damages. He was just so kind and made an annoying situation to be in so much better. Really… Read full review

Excellent service

Great service, fast response time, and kept me up to date on the timing of the tow.

Was great service and was very nice!

The guy was really sociable and gave pretty solid advice. I’ve always had good experiences with them in the past through their partnership with AAA. They do great and honest work and make the experience stress and worry free.

Big time clutch player! Shawn got to my daughter’s car when the serpentine belt broke down in no time. Great well run company thank you! Also charged me a reason price for the tow and helped me identify a good local auto repair shop. Couldn’t be more impressed with this company and Shawn.

Super helpful, went above beyond to help me out

Sean got us out of a serious bind!! Manual Ford Focus with seriously bald tires stuck at the bottom of an icy hill. Had to leave it for two entire days because nobody could get it up the hill, but Sean with West Michigan towing got it done in less than an hour. Top tier service, will be recommending to my family and friends.

Super nice and accommodating.

I was told it would take 30-60 minutes max for tow truck arrival, and instead it took 2 hours. I would have called around or went into a business so I wouldn't freeze, if I was provided with an accurate estimate. The dispatcher needs to be more forthright, particularly when customers call back for updates. The tow guy was great though.

We arranged for towing thru our insurance carrier and are so fortunate West Michigan Towing was selected. They were professional, friendly and helpful from start to finish. To start, I received exceptional customer service from dispatch. She went over and above to arrange a specific time to tow the vehicle (our… Read full review

Excellent quick service. The driver called me to let me know his arrival time. He was kind & professional. I would definitely use their services again.

I am so grateful for the True American hero, that helped get my children and I out of the ditch, in the complete white outs and below freezing temps today!! Treated everyone and my vehicle with the upmost respect , great communication and arrived promptly! Thank you for the great service! Keep up the awesome work !

Friendly,fast and efficient! I’d recommend everytime!

Shawn came out in the middle of a snow storm. Called ahead and arrived on time. Super professional and personable. He made the whole process incredibly smooth. Great job!!

Sean, who picked up my truck excellent customer service very satisfied and highly recommend not just the company but he as well as an outstanding employee

Quick, hassle free, great communication!

West Michigan Towing and Tim were wonderful! The key fob for my keyless car got lost and I needed a tow to the dealership to get it replaced. Scheduling the tow was quick and easy, Tim called right when they said he would, showed up right when he said he would, and had my car on the truck in no time! It was $121 and… Read full review

Quick help when you need it most on the side of the road. Very helpful and instructive, would Absolutley use again if the need arises.

Quick, friendly and professional no problem great experience. Great communication throughout the process.

Highly recommend

Sean was amazing super fast and professional about it all. He did what other towing companies couldn’t do. Without him I would have been stuck in a snow storm, A true American hero.

He pulled me out of my yard where I was stuck. He was my hero today.

On time, friendly, quick, and careful with my baby (Lexus IS). Service came through Progressive Roadside so I cannot speak to price.

West Michigan towing was great. My call was quickly answered and the operator was kind and quick with giving me information on when they could get to me( sadly I picked a busy day to get stuck) after waiting a little bit which was the time I was told it would be Tim showed up with the truck. He took one look at my… Read full review

West Michigan Towing moved my truck twice in a week because it wouldn't start. They were amazing and helped me out a ton in a very frustrating situation. They were very quick. I didn't have to wait longer than 30 minutes for them to arrive. I was getting regular updates by text on the ETA, and spoke with the… Read full review

Excellent service, quick and responsive. Friendly staff

Great service! Friendly driver! Showed up right when they said they would. Highly recommend.

After waiting 2.5 hours they can’t complete the job

Great with updates! Arrived in a timely manner and very professional.

They did a fantastic job. Cheerful friendly and helpful. Thank you

Friendly helpful service

The tow truck came faster than I expected and the driver, Shaun, was very attentive and kind…thank you Shaun! Hopefully I won’t need to very soon, but if I ever do need to be towed, I will call on West Michigan Towing again!

great quick service. sean was very communicative! would recommend!

Sean was great! Even though it was the last job of the night at 8:30 PM and he had been working since six he gave it his best time and attention. I had a broken axle and he took care to get it loaded on the tow truck without causing further damage. Really appreciate that!

The tow truck arrived within 10 minutes. The driver worked quickly to get me off the side of the road. Very courteous and helpful it was a great experience, my first towing

They were dispatched quickly and Tim helped get my van out of my garage! I would highly recommend

I want to thank Tim for getting me out on Dec 17th 2025. He did a really gd job getting my vehicle out of a driveway plus my insurance covered it & he called me on the way so that's a great thing. Thank you so much Tim your a lifesaver! Signed, Steph

Shawn was professional, courteous and took an inconvenience in my day and made it a positive experience. Keep up the great work!

Got picked up by Shawn, nice dude. Warmed up the truck for me and got to the shop quick. A friendly face is appreciated after my transmission went out, sitting in the cold. Would recommend to anyone else marooned in the suburbs.

Yeah was amazing and always on time. If you need anyone to help with anything call for Sean !

Awesome service!!!

Never fun to get stuck but Sean did a great job getting me out quickly and professionally. I would recommend if you ever needed help! Thanks Sean.

Sean was a huge help. Gut my car out if the snow in about 5 minutes. Thank you again Sean for all your help.

Tim was great! Way ahead of estimated time and very kind.

Sky was incredibly helpful and quick!! Thank you so much!

Very helpful and polite, exactly the kind of service you want when you are having a bad day on the roads. I believe my driver's name was Tim and he was very reassuring. Thank you!

Sean was very professional, and he kept apologizing for the delay. 👍👍

Sean was incredible. He was kind, easy to work with, and rather than leave when I made the mistake with the wrong pick up location, he called me to ensure the location was accurate. It wasnt. And he then drove to the correct spot. Thank you thank you, Sean! Appreciate the amazing service. 5 stars.

Shawn was great! Very quick, efficient, and friendly!