Real estate agency · Meridian, ID · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 150 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 47%
5.0★★★★★509 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate West Real Estate Group 5/5 based on 509 reviews, with the owner replying to 98% of feedback. Customers frequently highlight clear communication, local market knowledge, and support for out-of-state buyers during home purchases and sales. Recurring themes include agents guiding clients through complex transactions, coordinating with mortgage brokers, and maintaining responsiveness via various channels. One low-star review criticizes the agency for inconsistent actions compared to verbal promises.
Google rating: 5.0 out of 5 from 509 reviews (99% five-star).
Reviews on this page: 509 Google reviews (470 with written comments, 19 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 23, 2026.
Service: Real Estate Agent serving Meridian, Idaho.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
West Real Estate GroupReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Real Estate Group: 98/100 on this factor. Category median: 99.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Real Estate Group: 96/100 on this factor. Category median: 98.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Real Estate Group: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Real Estate Group: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Real Estate Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Real Estate Group: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
509 Google reviews we collected
5.0of 5
5 stars50299%
4 stars51%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 470 written reviews
99%praise
Praise92699%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23926%
Would recommend19721%
Speed & response13514%
Communication13314%
Quality & results12313%
Honesty & trust687%
Price & value424%
What customers talk about
We read 470 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team combines professionalism, a personable approach, and decades of real estate experience.”
“We don’t have enough good things to say about West Real Estate and would recommend anyone to them.”
“I can't recommend West Real Estate Group and Nicole strongly enough!”
“I particularly liked that they were quick to return our calls and answer all our questions.”
“He never showed us homes that were outside our comfort zone when it came to price.”
“She also recommended a wonderful mortgage broker and communicated with him regularly to make the process seamless.”
“We had a wonderful experience with West Real Estate Group while searching for a home.”
“…to point out things like a water heater sitting on the garage floor, damaged concrete, problems with drywall in the garage, damaged kitchen shelves, m…”
“She got to really know what I wanted and I trusted her opinion because of this.”
“L I'm somebody that does not trust easily but I have to say I've been taking small little steps and getting ready to buy a home so I reached out to We…”
“Great communication, routine updates, pleasant attitudes all around, knowledgeable, respectful, productive, fair, and of course - effective!”
People customers mention
John107 reviews
Boise33 reviews
Alex33 reviews
Derek33 reviews
Daniel30 reviews
Nicole27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSarah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amy was wonderful to work with. This was our first home purchase and she helped me understand each step of the process along the way. She also recommended a wonderful mortgage broker and communicated with him regularly to make the process seamless. Great communication and just an all around pleasant person. Thanks, Amy!
BBrady8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
West Real Estate Group is the best! Their team combines professionalism, a personable approach, and decades of real estate experience. No matter who you work with, you can expect knowledgeable guidance, clear communication, and a team that truly cares. Highly recommend!
BBunnie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amy has been an amazing resource to us. We moved from out of state and she helped us think of everything in order to find our place in the treasure valley. She helped our daughter and son in law to get here first and then helped us! She has gone above and beyond for us!
JJoaquin10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
West Real Estate Group were extremely kind and professional . They walked us through the process thoroughly. Amy was hands down the most caring agent to work with. She was recommended from our daughter. We will be definitely be recommending everyone we talk to about buy here in Idaho her contact information.
PPatti3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amy was an amazing agent! She worked hard for me and was very available whenever I was wanting to look at a house. She got to really know what I wanted and I trusted her opinion because of this. John was also great to work with even before I started my official search for a house. I cannot recommend this real estate…
RRobbieLocal Guide · 235 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We are home first time home buyers and I am so happy we found John and his team. This team is world class. John worked with us every step of the way from the first stages of talking through if we were ready to buy a house, what kind of house we wanted to buy, financials, and every other complicated step for a first…
Amy was wonderful to work with. This was our first home purchase and she helped me understand each step of the process along the way. She also recommended a wonderful mortgage broker and communicated with him regularly to make the process seamless. Great communication and just an all around pleasant person. Thanks, Amy!
Property types: Houses
Response from the owner · Edited a day ago
Sarah, thank you so much for the wonderful review! Buying your first home is such an exciting milestone, and we're thrilled Amy helped make the process smooth and easy to understand.
Amy truly cares about her clients, and her commitment to clear communication and coordinating with your lender is exactly the level of service we strive to provide. We're grateful you trusted our team with your first home purchase and wish you many wonderful memories in your new home!
—John West & West Real Estate Group
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Brady8 reviewsiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
West Real Estate Group is the best! Their team combines professionalism, a personable approach, and decades of real estate experience. No matter who you work with, you can expect knowledgeable guidance, clear communication, and a team that truly cares. Highly recommend!
Response from the owner · Edited a day ago
Brady, thank you so much for the incredible review and recommendation! We truly appreciate you recognizing the experience, professionalism, and personal care our team brings to every relationship.
Our goal has always been to combine knowledgeable guidance with genuine care and clear communication, so hearing that this stood out to you means a great deal. We're grateful for your trust and support!
—John West & West Real Estate Group
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Bunnie Cervantes1 reviewiTotal number of Google reviews Bunnie has written across all businesses on Google Maps, not just this one.
Amy has been an amazing resource to us. We moved from out of state and she helped us think of everything in order to find our place in the treasure valley. She helped our daughter and son in law to get here first and then helped us! She has gone above and beyond for us!
Property types: Houses
Response from the owner · Edited a day ago
Bunnie, thank you so much for the wonderful review! Moving from out of state is a big transition, and we're thrilled Amy was able to make the process easier for you and your family.
It's especially meaningful to hear that she was there to help your daughter and son-in-law first and continued that same level of care with you. Amy truly goes above and beyond for her clients, and we're grateful you recognized that.
Thank you for trusting Amy and our team, and welcome to the Treasure Valley!
—John West & West Real Estate Group
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Joaquin Cervantes10 reviewsiTotal number of Google reviews Joaquin has written across all businesses on Google Maps, not just this one.
West Real Estate Group were extremely kind and professional . They walked us through the process thoroughly. Amy was hands down the most caring agent to work with. She was recommended from our daughter. We will be definitely be recommending everyone we talk to about buy here in Idaho her contact information.
Property types: Houses
Response from the owner · Edited a day ago
Joaquin, thank you so much for the wonderful review! It means a great deal that your daughter recommended Amy and trusted our team to take great care of you.
Amy genuinely cares about the people she serves, and we're thrilled that her kindness, professionalism, and guidance made such a positive difference in your home-buying experience. We truly appreciate your trust and your willingness to recommend her to others. That's one of the greatest compliments we can receive!
Congratulations on your new home, and thank you for choosing our team!
—John West & West Real Estate Group
P
Patti Steele3 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Amy was an amazing agent! She worked hard for me and was very available whenever I was wanting to look at a house. She got to really know what I wanted and I trusted her opinion because of this. John was also great to work with even before I started my official search for a house. I cannot recommend this real estate office enough. You will not regret using them to buy or sale a home!
Property types: Houses, Other
Response from the owner · Edited a week ago
Patti, thank you so much for the wonderful review and for trusting us with your home search! Amy truly cares about understanding her clients' needs, and I'm so glad her dedication, availability, and guidance made such a positive difference for you.
I also really enjoyed getting to know you and helping you through the early stages of your journey. We're grateful for your trust and your kind recommendation. It means a lot to both Amy and me!
—John West & West Real Estate Group
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Anna WolfeLocal Guide · 12 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
As a real estate broker in Washington, I had the pleasure of working with CJ as my clients sold their home in Lake Stevens and purchased their dream home in Idaho. We navigated a particularly challenging transaction together, and I cannot say enough about CJ’s responsiveness, professionalism, and dedication to our clients.
Throughout the process, CJ was communicative, thoughtful, and committed to finding solutions. Having a trusted partner on the Idaho side made all the difference. The teamwork among CJ, his managing broker John West, and their entire team helped make our clients’ dream home possible, even with the challenges we faced along the way.
I am sincerely grateful for the care and effort they put into this transaction. As a fellow broker, it means so much to know that the clients you refer will be supported with the same care you would give them yourself. I will wholeheartedly recommend CJ and the West Real Estate Group to my future clients buying or selling in the Boise, Idaho area. Thank you for being such wonderful partners!
Property types: Houses, Apartments or condos
Response from the owner · 3 weeks ago
Anna, thank you so much for this incredibly thoughtful review and, more importantly, for trusting CJ and our team with your clients. That trust means a great deal to us, especially coming from a fellow real estate broker.
This was certainly a challenging transaction, and your communication, teamwork, and commitment to finding solutions alongside us made a tremendous difference. CJ did an outstanding job staying focused on your clients and helping everyone navigate the challenges along the way.
We’re grateful for the partnership and look forward to taking great care of any clients you send our way in the future. Thank you again, Anna!
—John West & West Real Estate Group
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Robbie BriggsLocal Guide · 235 reviewsiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
We are home first time home buyers and I am so happy we found John and his team. This team is world class. John worked with us every step of the way from the first stages of talking through if we were ready to buy a house, what kind of house we wanted to buy, financials, and every other complicated step for a first timer. During a complicated closing, John and Nicole worked extra hours to make sure we had everything we needed to feel comfortable with moving forward and making sure we got into a house that we loved. We don’t have enough good things to say about West Real Estate and would recommend anyone to them. Thank you!!
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review Robert! Guiding first-time home buyers through all the questions and decisions that come with purchasing a home is something our team truly enjoys.
When closing became complicated, Nicole and I were glad to put in the extra time to make sure you had the information and support you needed to feel comfortable moving forward. We’re especially happy that it all resulted in a home you love!
Thank you for trusting us through such an important milestone and for recommending our team. Congratulations on your first home!
—John West & West Real Estate Group
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Maureen Ferris8 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
We were very pleased with Amy Ouellette help & expertise in finding us the perfect home. She listen to what our needs were and things we had on our wish list.
She joined us through every step of the process in purchasing our home and continued to check in with us.
She also made important phone calls on our behalf to make sure the process was on track.
John West's entire team, each plays an important part from beginning to end of the home buying process.
Choosing West Real Estate Group, you will not only get an amazing realtor, but an entire team of experts in their field.
Property types: Houses
Response from the owner · Edited a month ago
Thank you so much for the wonderful review! We’re thrilled to hear how well Amy took care of you throughout your home-buying journey. Her ability to listen, understand what matters most, and stay involved through every step is exactly the level of service we strive to provide.
We also really appreciate you recognizing the entire team behind the process. Real estate truly is a team effort, and our goal is to surround every client with the right people and expertise from beginning to end.
Congratulations on finding the perfect home, and thank you for trusting Amy and all of us at WRG!
-John West & West Real Estate Group
-John West & West Real Estate Group
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S Glavinic5 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Needed a realtor in an area that we did not live in. So we picked one that we had never met (recommended by someone we did know) and bought property in an area we were not familiar with nor lived in. Derek Cassel took good care of us as out-of-town buyers. He has a very attentive and knowledgeable team and made sure all the i’s were dotted ands t’s crossed. I particularly liked that they were quick to return our calls and answer all our questions. We will use the West Real Estate Group and Derek Cassel again if we have real estate needs. Also, John West, broker of West Real Estate did a tremendous job of stepping up to help as needed. I highly recommend this company for your real estate needs.
Response from the owner · Edited a month ago
Thank you so much for the thoughtful review and recommendation Susan! Listing and selling a property from out of town and in an unfamiliar area requires a lot of trust, and we’re grateful you chose West Real Estate Group to guide you through it.
Our team does a great job staying attentive, answering questions, and making sure the details are handled correctly. I was also glad to personally step in and help wherever needed—that’s exactly how our team is designed to work.
We truly appreciate your trust and would be honored to serve you again for any future real estate needs in Idaho!
—John West & West Real Estate Group
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Kenneth Davidson1 reviewiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
We lived two thousands miles from our son and granddaughters and wanted to live closer. Luke Brodt took my son and family through over 10 homes while we watched on our computer. We finally found the perfect home because of Luke's hard work. His pleasant personality and attention to details greatly helped us through this process and was much appreciate.
Sincerely,
Ken and Marcia Davidson
Response from the owner · Edited 2 months ago
Thank you so much, Ken and Marcia! We’re honored that you trusted Luke and our team to help with such an important move. Buying a home from 2,000 miles away takes a great deal of trust, and we’re so glad Luke’s dedication, attention to detail, and countless video tours helped you find the perfect home closer to your son and granddaughters. There’s nothing better than helping families be closer together.
Welcome to Idaho! We’re grateful to have been part of your journey and wish you many wonderful memories in your new home.
—John West & West Real Estate Group
