Experts Reviews · Company report
West Town Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

West Town Auto Repair

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 162 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Town Auto Repair is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Town Auto Repair is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Town Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Town Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Town Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Town Auto Repair is better than —% of auto repair shops.–
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Reviews for your job

Customers hired West Town Auto Repair for 8 kinds of job.

West Town Auto Repair for auto body & trim repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto body & trim repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Auto body & trim repair”

Emre14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They fixed my body damage and price was really good compared to other body shops. His labor was awesome, really recommended

Great priceAuto body & trim repair
Elena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I got so lucky finding these guys! I was buying a new battery from autozone, and there was something so wrong with it they couldn’t change it for me. The owner of this job happened to walk by during the misfortune, and told me to swing by his shop and that they could fit me in (despite already being very busy).…

Great priceAuto body & trim repairGeneral repairs & maintenanceBattery
Ensar11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had the oil changed and the brakes replaced. The service was superb!

TransmissionAuto body & trim repairAir & cabin filter replacement
CoşkunLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I came in with a suspension issue — my shock absorbers were giving me serious trouble. The team here diagnosed the problem almost instantly and had it fixed in no time. Truly impressive service! The staff were professional, knowledgeable, and genuinely cared about getting my car back in perfect shape. I couldn’t be…

Customer photo from Coşkun's review
Great priceAuto body & trim repair
RyanLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing service. Very prompt and did a superb job!

Great priceAuto body & trim repair
LaTanyaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This auto shop is absolutely amazing. They are thorough, professional, honest and timely. Guner and the team go above and beyond when it comes to making sure every aspect of your vehicle is taken care of, and that you understand what needs to be done or not be done and why. I had multiple oil leaks and an issue with…

Auto body & trim repairTiresOil change
Chae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Gunes at West Town Auto Repair was honest and genuinely kind from the very first meeting. My car had front-end damage, and they took the time to carefully check everything and explain it in a way that was easy to understand. The pricing was fair and transparent, which made me feel comfortable right away. After…

Customer photo from Chae's reviewCustomer photo from Chae's review
Great priceAuto body & trim repair
JonaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I own a small car rental business and I’ve brought in 2 of my cars here. One for a regular maintenance, oil change, and the other one yesterday for a hit and run accident repair. They are so quick, efficient, and extremely polite. I will bring all of my cars here moving forward.

Great priceAuto body & trim repairOil change
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Needed a 1/4 panel and a piece of trim repaired. Baran was helpful, friendly and efficient. West Town Auto completed the work on-time and on-budget. Can't recommend these guys enough.

Great priceAuto body & trim repair
Yusuf9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fast and clean service. Price was pretty acceptable.

Great priceAuto body & trim repairAuto battery replacement
Beytullah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Good price and friendly service.

Great priceAuto body & trim repair
Ada4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a fantastic experience at west town auto repair. From start to finish, the team was professional, friendly, and went above and beyond. highly recommend west town auto repair shop to anyone who needs reliable, high-quality auto body work.”

Auto body & trim repairTires
Perigul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had an issue with my radiator and thermostat, and the guys at West Town Auto Repair got it fixed fast! My car was overheating, but now it runs perfectly and stays at the right temperature. Great service, honest work, and fair prices— highly recommend!

Great priceAuto body & trim repairAir & cabin filter replacement
AdamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience at this shop! The team was honest, professional, and really knew what they were doing. They diagnosed the issue quickly and explained everything clearly before starting the work. The prices were fair, and my truck/car runs smoother than ever. It’s hard to find trustworthy mechanics these…

Great priceTransmissionAuto body & trim repairAir & cabin filter replacement
hasan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“My alternator went bad and the car wouldn’t start. The guys at West Town Auto Repair fixed it the same day and the price was very fair. Honest and professional shop!”

TransmissionAuto body & trim repairAir & cabin filter replacement
Önder1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceAuto body & trim repair
Sr.WilliamLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTransmissionAuto body & trim repairAir & cabin filter replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 81%Reasonable 19%Overpriced 0%Not sure 0%

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