Experts Reviews · Company report
West Town Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

West Town Auto Repair

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 162 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Town Auto Repair is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Town Auto Repair is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Town Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Town Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Town Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Town Auto Repair is better than —% of auto repair shops.–
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Reviews for your job

Customers hired West Town Auto Repair for 8 kinds of job.

West Town Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#198 / 641
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Oil change”

TuğçeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I came in for a brake pad replacement and the service was fast and efficient. Fair pricing for the area and my brakes feel much smoother now. Highly recommend!

Great priceTiresAuto brake repairBrakes
Jayda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very nice and super quick. They’re awesome here with very fair prices! Firestone quoted us $880 for rotors and brake pads, they did it for $470 with oil change!

Great priceAuto brake repairBrakesOil change
Halil6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The best auto repair ever. It was the quickest and smoothest visit for me. Thank you!

Customer photo from Halil's review
Great priceAir & cabin filter replacementTiresOil change
LaTanyaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This auto shop is absolutely amazing. They are thorough, professional, honest and timely. Guner and the team go above and beyond when it comes to making sure every aspect of your vehicle is taken care of, and that you understand what needs to be done or not be done and why. I had multiple oil leaks and an issue with…

Auto body & trim repairTiresOil change
Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Five star humans! My work van got stranded at the autozone across the street, with some sudden electrical issues. They came over and helped jumpstart the van, half an hour before their closing time. We were initially concerned about it being an expensive fix (alternator) but they ran diagnostics and realized it was…

Reasonable priceVehicle InspectionBatteryOil change
JonaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I own a small car rental business and I’ve brought in 2 of my cars here. One for a regular maintenance, oil change, and the other one yesterday for a hit and run accident repair. They are so quick, efficient, and extremely polite. I will bring all of my cars here moving forward.

Great priceAuto body & trim repairOil change
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

First time coming here and will definitely be back for any future car needs! Everyone was so nice, helpful and fair. Also very quick turnaround. Would definitely recommend!

Great priceAir & cabin filter replacementAuto battery replacementGeneral repairs & maintenance
CalvinLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service, fair estimate a pleasure to do business with.

Reasonable priceAuto brake repairBrakesOil change
Jordan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Gunner was great taking care of my car quickly and efficiently and was able to save the engine when we thought it might be cooked.

Great priceAuto engine diagnosticOil change
TejaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top notch service and very fast and fair price!

Reasonable priceAir & cabin filter replacementTiresElectrical
ALocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop! Overall the staff was very helpful. I highly recommend it. Guner is great!

Great priceOil change
ÖzlemLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an oil pan leak and a tire air leak, and I got them both fixed at West Town Auto Repair. They did a great job — fast, professional, and honest service. My car runs perfectly now. Definitely recommend this place!

Customer photo from Özlem's reviewCustomer photo from Özlem's review
Great priceTiresVehicle InspectionAir conditioning
metin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent job replacing my oil pan. Other shops wanted to charge me way more, but these guys gave me a fair deal and did it right the first time.

Great priceOil change
Ömer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had noise on my car’s breaks, I stop by newly open mechanic shop around west town. Guner repaired all breaks and done alignment. He explained every potential issues my car might have in future.

Great priceSteering & suspension replacementBrakesAuto brake replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 81%Reasonable 19%Overpriced 0%Not sure 0%

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