Experts Reviews · Company report
West Town Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

West Town Auto Repair

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 162 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Town Auto Repair is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Town Auto Repair is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Town Auto Repair is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Town Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Town Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Town Auto Repair is better than —% of auto repair shops.–
—

Reviews for your job

Customers hired West Town Auto Repair for 8 kinds of job.

West Town Auto Repair for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#78 / 488
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Tires”

D.V.Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thanks so much to the owner, I'm assuming it's Guner, for finding the issue so quickly and correcting it. He was very understanding and did not abuse the pricing for the work that was done. I am grateful to him because I was freaking out today about the sounds my car was making lol. Thank you again so much. I will…

Great priceTiresVehicle InspectionService not listed
Ensar11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had the oil changed and the brakes replaced. The service was superb!

TransmissionAuto body & trim repairAir & cabin filter replacement
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Four visits in, and West Town Auto Repair continues to impress. Honest service, competitive pricing, and top-notch work every single time. Finding a trustworthy local mechanic isn't easy, but I feel so fortunate to have found such a reliable neighborhood shop. Highly recommend this local gem!

Great priceTiresAuto battery replacementSteering & suspension repair
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very honest and upfront, and clearly explained every item on the estimate and answered any questions. Changed my brake pads, rotors, and front tires very quickly. Very reasonable pricing, overall a fantastic experience!

Reasonable priceTiresBrakes
TuğçeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I came in for a brake pad replacement and the service was fast and efficient. Fair pricing for the area and my brakes feel much smoother now. Highly recommend!

Great priceTiresAuto brake repairBrakes
Hasan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a flat tire and called these guys to see if they could come out and replace it with the spare tire I had in my car. They arrived incredibly quickly and changed the tire efficiently and professionally. The technician was very friendly, and the entire process was smooth. Excellent service from start to finish.…

Great priceTires
Pınar5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you’re looking for quality work and a team that actually cares about your safety, look no further. Just got my brakes serviced here and I’m beyond impressed with the results. Super quick, reliable, and friendly service.

Customer photo from Pınar's reviewCustomer photo from Pınar's review
Great priceTiresBrakes
Halil6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The best auto repair ever. It was the quickest and smoothest visit for me. Thank you!

Customer photo from Halil's review
Great priceAir & cabin filter replacementTiresOil change
MaryLocal Guide · 165 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was having issues with my brakes. They were replaced during Covid when parts were difficult to get so the other shop did the best they could. I wasn't happy with the work. They always made noise and screeched, I decided to try West Town Auto Repair to have it all replaced. He found my drive belt had tears, which…

Customer photo from Mary's reviewCustomer photo from Mary's reviewCustomer photo from Mary's review
Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
LaTanyaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This auto shop is absolutely amazing. They are thorough, professional, honest and timely. Guner and the team go above and beyond when it comes to making sure every aspect of your vehicle is taken care of, and that you understand what needs to be done or not be done and why. I had multiple oil leaks and an issue with…

Auto body & trim repairTiresOil change
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I came in for an emergency with my car battery and a flat tire, and Guner was extremely helpful! He got both things taken care of very quickly and did a fantastic job.

Tires
Ada4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a fantastic experience at west town auto repair. From start to finish, the team was professional, friendly, and went above and beyond. highly recommend west town auto repair shop to anyone who needs reliable, high-quality auto body work.”

Auto body & trim repairTires
TejaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top notch service and very fast and fair price!

Reasonable priceAir & cabin filter replacementTiresElectrical
AdamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience at this shop! The team was honest, professional, and really knew what they were doing. They diagnosed the issue quickly and explained everything clearly before starting the work. The prices were fair, and my truck/car runs smoother than ever. It’s hard to find trustworthy mechanics these…

Great priceTransmissionAuto body & trim repairAir & cabin filter replacement
Glb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They fixed my tire for a very reasonable price

Tires
ÖzlemLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an oil pan leak and a tire air leak, and I got them both fixed at West Town Auto Repair. They did a great job — fast, professional, and honest service. My car runs perfectly now. Definitely recommend this place!

Customer photo from Özlem's reviewCustomer photo from Özlem's review
Great priceTiresVehicle InspectionAir conditioning
hasan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“My alternator went bad and the car wouldn’t start. The guys at West Town Auto Repair fixed it the same day and the price was very fair. Honest and professional shop!”

TransmissionAuto body & trim repairAir & cabin filter replacement
orhan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They fixed my car fast and didn’t overcharge me. Really good place

Great priceTransmissionTiresAuto battery replacement
Sr.WilliamLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTransmissionAuto body & trim repairAir & cabin filter replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 81%Reasonable 19%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with