Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Western Edge Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%95+13.4Replies to reviews 7%14+1Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Western Edge Auto Center

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #193Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 456 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Edge Auto Center is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Edge Auto Center is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Edge Auto Center is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Edge Auto Center is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Edge Auto Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Edge Auto Center is better than 14% of auto repair shops.F
14

Reviews for your job

Customers hired Western Edge Auto Center for 8 kinds of job.

Western Edge Auto Center for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 60

All 7 Google reviews tagged “Brake service & repair”

Stormy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Western Edge always does a great job with my car, honest and trustworthy. Suggested future maintenance honestly.

Brake service & repairGeneral repairs & maintenanceTire rotations
Lorie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been coming here for years! Melissa is awesome and she knows cars. I've never been disappointed. They may be a little more expensive then other places, but you're paying for their experience. This last trip was an emergency repair. I absolutely had to get my car back the next day, and Melissa made it happen. I…

Auto battery replacementAuto brake repairAuto maintenance
Bertha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Western Edge employees are extremely professional; prompt and friendly. I am a long-time customer and I always refer family & friends. Keep up the good work! You deserve five (5) stars. BERTHA SMITH

Auto brake replacementAuto maintenanceAuto water leak repair
EvelynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been coming to this awesome and professional place for a few years now. Always excellent and friendly customer service! Wouldn’t trust anyone in the AV over them with my car. They are honest and have never lied to me. Their inspections are thorough and you can always see what they have inspected and what needs to be…

A/C installation & repairAir & cabin filter replacementAuto brake repair+ Punctuality+ Quality+ Professionalism
Lynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very Professional, the pricing was fair, knowledgeable communication, quality work

Auto brake replacementBrake service & repairSteering & suspension repair
Isis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My whole family brings their cars to Western Edge. They are very honest about what you need to get serviced, and what you can wait on. I never feel pressured to get something done on my car, which happens at other repair shops. Pricing and repair times are very transparent and Western Edge does their best to get…

Air & cabin filter replacementAuto brake repairAuto brake replacement
Raelynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always a great experience when needing to have any services or repairs done on our vehicle. Everyone is always helpful and informative. We will continue to take our cars here.

Brake service & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change45—
General repairs & maintenance45—
Vehicle Inspection32—
Brakes28—
Wheel alignment22—
Auto maintenance20—
Steering & suspension repair20—
Electrical repair19—

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