Experts Reviews · Company report
Western Edge Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%95+13.4Replies to reviews 7%14+1Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Western Edge Auto Center

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #193Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 456 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Edge Auto Center is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Edge Auto Center is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Edge Auto Center is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Edge Auto Center is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Edge Auto Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Edge Auto Center is better than 14% of auto repair shops.F
14

Reviews for your job

Customers hired Western Edge Auto Center for 8 kinds of job.

Western Edge Auto Center for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#83 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 28 Google reviews tagged “Brakes” · showing 20

Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

I appreciate how thorogh the technicians are, and how knowledgable the front office is.

Great priceAuto battery replacementSteering & suspension replacementTire rotations
Saul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a great experience with them. They diagnosed and fixed my halfshaft issue. They also did a full vehicle inspection and found some brake and rotor issues I had overlooked. They were honest and upfront with the necessary issues that needed immediate attention.

Steering & suspension repairVehicle InspectionBrakes
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

Really good service totally went threw the pick up was good to get a complete inspection of the items that needed to be done right away

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
CHRISTINE4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had an extremely wonderful experience with Western edge They go up and beyond to make a customer happy. I will recommend them to anybody that needs work done on their vehicle. Friendly atmosphere their vehicle inspections is top-notch. I will be returning for future work needed on my vehicle highly recommend it five…

Great priceBrakesOil change
BettyLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The ladies in the office are so personable and helpful.

OverpricedBrakes
KarenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always 💯 percent satisfied and very happy with service at Western Edge . Absolutely the best auto repair shop in the Antelope Valley, with excellent, friendly staff that goes above and beyond. They stand behind their work and we would never go anywhere else. I highly recommend them . I have been going there for…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've been have issue with my brakes for a long time. I took it to 3 different brake shops and they still didn't fix it correctly. I found this place on Google maps and I readed the reviews. They have good reviews so I decided to try them out and no regrets here. They are super friendly and they did a super job…

Brakes
Mia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very good customer service. Extremely friendly and thorough. No complaints on the work done on my car, very fast service.

Brakes
ElizabethLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I love that they do a diagnostic, so you know what needs done. The staff is friendly and will keep you updated as they need. They even can help you decide what is NOW, and what is "OK, maybe later." I've taken all my over the road vehicles, yes, even my horse trailer to WEAC and been completely satisfied with the…

Great priceElectrical repairAir & cabin filter replacementTires
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brought my wife's Chevy Traverse in for maintenance. Had them do a full inspection which was very comprehensive with detailed information and photographs. I had them do some needed work on both front and rear brakes, flush out steering lines, brake lines, injector cleaning, change oil and change cabin filter.…

Reasonable priceAir & cabin filter replacementBrakesOil change
LisaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Overall an amazing company, and employees. Melissa and staff went above, and beyond to help us!

Great priceAuto brake repairBrakesOil change
jovanny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My experience here was 5 star rating. From the first day I walked in to day I received my old ford ranger back! Running, and feeling better than ever. I’m happy to have her back on the road and it’s all thanks to the team at Western Edge. The moment I walked in, I felt the feeling of “I came to right place”. An…

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementVehicle Inspection
Loki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Melissa you were awesome! The whole experience was great and I'm truly grateful for you and Western Edge for installing a new engine, plus all the other repairs on my vehicle. I'm just sorry that I didn't bring my vehicle to you guys before. Thank you so much 💓

Auto A/C rechargeAuto battery maintenanceAuto brake repair
Lorie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been coming here for years! Melissa is awesome and she knows cars. I've never been disappointed. They may be a little more expensive then other places, but you're paying for their experience. This last trip was an emergency repair. I absolutely had to get my car back the next day, and Melissa made it happen. I…

Auto battery replacementAuto brake repairAuto maintenance
Bertha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Western Edge employees are extremely professional; prompt and friendly. I am a long-time customer and I always refer family & friends. Keep up the good work! You deserve five (5) stars. BERTHA SMITH

Auto brake replacementAuto maintenanceAuto water leak repair
EvelynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been coming to this awesome and professional place for a few years now. Always excellent and friendly customer service! Wouldn’t trust anyone in the AV over them with my car. They are honest and have never lied to me. Their inspections are thorough and you can always see what they have inspected and what needs to be…

A/C installation & repairAir & cabin filter replacementAuto brake repair+ Punctuality+ Quality+ Professionalism
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best auto repair shop in the area. I take all three of my cars here for servicing and no where else.

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement
Isis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My whole family brings their cars to Western Edge. They are very honest about what you need to get serviced, and what you can wait on. I never feel pressured to get something done on my car, which happens at other repair shops. Pricing and repair times are very transparent and Western Edge does their best to get…

Air & cabin filter replacementAuto brake repairAuto brake replacement
JayLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Better tire prices than Costco, and I've never had to take a car in for the same issue twice here. Thorough, professional, with pictures to back up their recommendations.

Air & cabin filter replacementBatteryBrakes
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very informative and educated staff. The health check and estimate process we experienced with our motorhome was extremely easy and fast. The services and repairs were spot on. Highly recommend.

BrakesEngine repairOil change+ Punctuality+ Quality+ Value

Show more brakes reviews (8 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 3%Not sure 3%

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