Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts

Experts Reviews · Company report
Western Edge Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%95+13.4Replies to reviews 7%14+1Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Western Edge Auto Center

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #193Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 456 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Edge Auto Center is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Edge Auto Center is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Edge Auto Center is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Edge Auto Center is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Edge Auto Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Edge Auto Center is better than 14% of auto repair shops.F
14

Reviews for your job

Customers hired Western Edge Auto Center for 8 kinds of job.

Western Edge Auto Center for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#140 / 174
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Engine repair”

Ivan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can’t thank western edge auto enough they got me back on the road super fast! I’m truly grateful to them for being super helpful during a super stressful time I won’t be going anywhere else from now on

Customer photo from Ivan's review
Great priceAuto engine diagnosticEngine repairVehicle Inspection
Jay'sLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jay's Auto Maintenance - My 2019 Ram 1500 Hemi. They did my Cam, lifters and cylinder heads. Melissa, Danny and the team did an awesome job, got it done quick and gave me a great Warranty. Thanks for your help.

Customer photo from Jay's's review
Reasonable priceEngine repair
Adrian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They repaired my vehicle in two day and the best part they lent me a car while mine was fix,fair price…..

Reasonable priceAuto engine tuningEngine repairOil change
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

Really good service totally went threw the pick up was good to get a complete inspection of the items that needed to be done right away

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
ElizabethLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I love that they do a diagnostic, so you know what needs done. The staff is friendly and will keep you updated as they need. They even can help you decide what is NOW, and what is "OK, maybe later." I've taken all my over the road vehicles, yes, even my horse trailer to WEAC and been completely satisfied with the…

Great priceElectrical repairAir & cabin filter replacementTires
Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are friendly and very detailed on telling you what you need and don’t need repaired. I feel they are very honest.

Not sureAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
Jimmie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

From day one and first job I knew these were our people to take our cars for maintenance and repair. Quality work for below dealer prices. Great communications. We have been there many times since our first visit. Never disappointed.

General repairsSteering & suspension repairGeneral repairs & maintenance
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best auto repair shop in the area. I take all three of my cars here for servicing and no where else.

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very informative and educated staff. The health check and estimate process we experienced with our motorhome was extremely easy and fast. The services and repairs were spot on. Highly recommend.

BrakesEngine repairOil change+ Punctuality+ Quality+ Value
Bruce3 years ago★★★★★

Rating only, no written review.

Auto maintenanceBrakesElectrical repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change45—
General repairs & maintenance45—
Vehicle Inspection32—
Brakes28—
Wheel alignment22—
Auto maintenance20—
Steering & suspension repair20—
Electrical repair19—

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