Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts

Experts Reviews · Company report
Western Edge Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%95+13.4Replies to reviews 7%14+1Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Western Edge Auto Center

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #193Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 456 Google reviews

📞 Call (661) 669-7660Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Edge Auto Center is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Edge Auto Center is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Edge Auto Center is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Edge Auto Center is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Edge Auto Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Edge Auto Center is better than 14% of auto repair shops.F
14

Reviews for your job

Customers hired Western Edge Auto Center for 8 kinds of job.

Western Edge Auto Center for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 142
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Wheel alignment” · showing 20

Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

outstanding

Great priceTiresVehicle InspectionWheel alignment
Kenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Best service friendly I would recommend them any day Western edge good stuff

Reasonable priceTiresVehicle InspectionWheel alignment
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have taken multiple vehicles to Western Edge for well over 10 years. I keep going back because they earned and keep my trust in the quality of work they do. Whether it is for maintenance or repair, my cars go to Western Edge.

Great priceAuto battery replacementVehicle InspectionWheel alignment
Horacio11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good friendly service , love the multiple inspections .

Great priceTiresVehicle InspectionWheel alignment
ElizabethLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I love that they do a diagnostic, so you know what needs done. The staff is friendly and will keep you updated as they need. They even can help you decide what is NOW, and what is "OK, maybe later." I've taken all my over the road vehicles, yes, even my horse trailer to WEAC and been completely satisfied with the…

Great priceElectrical repairAir & cabin filter replacementTires
Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are friendly and very detailed on telling you what you need and don’t need repaired. I feel they are very honest.

Not sureAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
Craig9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Perfected my alignment and made my car even better. Everyone in the office and shop was awesome, helpful and easy to talk to. I will definitely come here again if I need anything else.

Reasonable priceWheel alignment
SandraLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have taken both of my cars and my daughter's car to Western Edge Auto Center for maintenance work, minor repairs and very complicated repairs. When I leave the shop I feel confident the job was well done on the car. The staff is friendly, professional, caring and honest. I love the fact they send me a copy of the…

Air & cabin filter replacementBatteryGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Lorie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been coming here for years! Melissa is awesome and she knows cars. I've never been disappointed. They may be a little more expensive then other places, but you're paying for their experience. This last trip was an emergency repair. I absolutely had to get my car back the next day, and Melissa made it happen. I…

Auto battery replacementAuto brake repairAuto maintenance
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Western Edge is always professional. They have provide expert work. And, they have a cute dog.

General repairs & maintenanceWheel alignment
Bertha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Western Edge employees are extremely professional; prompt and friendly. I am a long-time customer and I always refer family & friends. Keep up the good work! You deserve five (5) stars. BERTHA SMITH

Auto brake replacementAuto maintenanceAuto water leak repair
EvelynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been coming to this awesome and professional place for a few years now. Always excellent and friendly customer service! Wouldn’t trust anyone in the AV over them with my car. They are honest and have never lied to me. Their inspections are thorough and you can always see what they have inspected and what needs to be…

A/C installation & repairAir & cabin filter replacementAuto brake repair+ Punctuality+ Quality+ Professionalism
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best auto repair shop in the area. I take all three of my cars here for servicing and no where else.

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement
Isis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My whole family brings their cars to Western Edge. They are very honest about what you need to get serviced, and what you can wait on. I never feel pressured to get something done on my car, which happens at other repair shops. Pricing and repair times are very transparent and Western Edge does their best to get…

Air & cabin filter replacementAuto brake repairAuto brake replacement
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very informative and educated staff. The health check and estimate process we experienced with our motorhome was extremely easy and fast. The services and repairs were spot on. Highly recommend.

BrakesEngine repairOil change+ Punctuality+ Quality+ Value
justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Awesome service and honest took care of my vehicle highly recomend them

Wheel alignment
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresSteering & suspension repairSteering & suspension replacement
GinaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresSteering & suspension repairAuto engine diagnostic
Donovan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Reasonable priceElectrical repairAuto battery replacementSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Alondra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism

Show more wheel alignment reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change45—
General repairs & maintenance45—
Vehicle Inspection32—
Brakes28—
Wheel alignment22—
Auto maintenance20—
Steering & suspension repair20—
Electrical repair19—

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