Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Google reviewers rate Western Pest Services 4.9 out of 5 based on 887 reviews, with the owner responding to 63% of them. Customers frequently praise the technicians for being thorough, professional, and knowledgeable, while also highlighting fair pricing and clear communication regarding treatments for pests like mice, ants, and yellow jackets. However, a small number of low-star reviews criticize the company for high costs, late arrivals, and poor responsiveness to customer inquiries.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 588 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christian G is the absolute best - so friendly and so helpful, whether being proactive or reactive to issues we’ve had over the years.”
“Basel was very thorough in his inspection and remedy.”
“No proper setup, no thorough treatment, and none of the services we specifically discussed and prepaid for.”
“They sent a technician, Mike, the same day that I called.”
“Today is supposed to be our second treatment and I've been waiting for 4 hours and still no show.”
“We really appreciate his excellent service and would definitely recommend Brett and Western to anyone dealing with a pest problem.”
“Excellent customer satisfaction, professional, thorough, explains what they found.”
“I’m very satisfied with the service he provided and would definitely recommend Ozzie to anyone looking for reliable pest control service!”
“Their pricing is very fair.”
“Overpriced and really bad service.”
praise complaint · found by our text analysis, Google review wording unchanged.
I like the guy who come to my house. He is very thorough and polite
Your feedback is highly appreciated. Thank you for the review!
Basel was very thorough in his inspection and remedy. And very courteous and professional
We appreciate the kind words and are glad we could provide you with a positive experience!
Christian G is the absolute best - so friendly and so helpful, whether being proactive or reactive to issues we’ve had over the years. Highly recommend!
Thanks for taking the time to share your positive experience. We truly appreciate it!
Abraham and Brian have been knowledgeable, friendly, and so helpful. Their pricing is very fair. I would highly recommend without hesitation.
We are thrilled to learn that you had a positive experience with us!
Excellent customer satisfaction, professional, thorough, explains what they found. Basil always goes above and beyond. Exceptional service
Thank you so much for leaving us a stellar review!
Our tech was so nice he waited for me to arrive and was really knowledgeable
Your feedback is highly appreciated. Thank you for the review!
Mr. Ozzie was very good for my house problem finding solution and we are so satisfied and love to have him for future issues. Thanks!
We appreciate the kind words and are glad we could provide you with a positive experience!
Ozzie is so professional and friendly. He gives Western Pest a good name. All their service people are wonderful. Angela in the office is so pleasant to deal with. Only wish we didn't have the issues. LOL Adrienne
Thanks for taking the time to share your positive experience. We truly appreciate it!
Have a concern with the outside mosquitoes and ticks in my yard. Western came highly recommended. And I want to add that Mr Ozzie, the technician, is very knowledgeable and professional. I requested him through a recommendation from a family member and I'm 100% pleased. The entire team is very very qualified and knowledgeable. I started a routine bug service with them. I'm 100% pleased. My technician was Ozzie Kuok.
We are thrilled to learn that you had a positive experience with us!
Basil Burton is always thorough and professional. We always recommend Western Pest and Basil to friends looking for pest control.
Thank you so much for leaving us a stellar review!