Westland Heating, Air Conditioning + Plumbing at a glance
Google reviewers rate Westland Heating, Air Conditioning + Plumbing 4.9 out of 5 based on 3,490 reviews, with the owner responding to 83% of them. Customers frequently praise technicians for punctuality, clear communication, and professional service across heating, cooling, and plumbing repairs, often noting fair pricing and thorough explanations. However, low-star reviews highlight recurring issues with installation quality on large commercial projects, poor follow-up communication, and excessive time to resolve specific equipment failures.
Google rating: 4.9 out of 5 from 3,490 reviews (95% five-star).
Reviews on this page: 3,490 Google reviews (2,613 with written comments, 31 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 24, 2026.
Service: Geothermal Heating Contractor serving Olmsted Falls, Ohio.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
3,490 reviews on Google
5★3,321
4★109
3★15
2★13
1★32
Reviews from Google, shown as published (original wording, unedited).
DC
David C5 reviews
★★★★★
Everything was OK.Tech notified me that he was on the way to my address.Texted me.Arrived and performed Fall check.Said he*d see me in the Spring
Price assessment: Reasonable price
Services: HVAC system maintenance, A/C system maintenance, Repair HVAC
Response from the owner · Edited a year ago
Thank you for sharing your experience, David. We’re glad to hear things went smoothly with your appointment, and we look forward to serving you again in the spring. If anything comes up before then, we're just a call away! We appreciate you choosing Westland.
Thanks so much, Sharon! We’re glad Caleb was able to get your plumbing issue taken care of. We appreciate your continued trust in Westland and taking the time to leave a review.
Christian was extremely professional, polite and friendly. He explained the mini- split unit and answered the questions and concerns we had.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
Response from the owner · Edited a year ago
Hi, Sharon! Thank you so much for the kind words! We're thrilled to hear that Christian made such a great impression and took the time to walk you through your options. If any other questions come up, don’t hesitate to reach out — we're always here to help!
I had a new Instant on hot water heater installed after (2) other installers cancelled on me. They came the day I called to estimate and installed a few days later. Excellent crew,curtious, clean, efficient,above and beyond. They did my furnace a month ago too. I highly recommend!!
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you, Beth! We really appreciate you choosing Westland for your new HVAC system. We’re glad William and Colin made your first experience with our team a great one, and we hope you enjoy the comfort of your new system for years to come!
Moe was very professional and explained what he was doing in language that I could easily understand. I’m always pleased with the Westland technicians.
Andy did a great job for us. Professional, knowledgeable, efficient and friendly. Very helpful and patient with our questions.
Price assessment: Reasonable price
Price: $300–400
Services: HVAC system maintenance, A/C system maintenance
Response from the owner · Edited a year ago
Mary & John, we're so grateful for your kind 5-star review! It's fantastic to learn that Garrett surpassed your expectations with his expertise and personability. We'll be sure to pass along your kind words. Thank you for choosing Westland. We look forward to the next opportunity to serve you.
Christian was great, very thorough and knowledgeable. I did not feel any pressure to make any Decisions In the moment.
Services: HVAC system maintenance
Response from the owner · 2 years ago
Jim, thank you so much for the 5-star review! We're pleased to hear Christian went over all of your options thoroughly so you could make an informed decision. We understand that buying an HVAC system is not an everyday occurrence, and it's our goal to ensure you are confident in your selection. We appreciate you choosing Westland to assist you with this process and look forward to the opportunity to serve you again.
Brandon was very nice and informative!
Good and efficient.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · Edited 3 days ago
Thank you, Sue! We're glad Brandon made your maintenance visit a positive experience and took the time to keep you informed. We appreciate you choosing Westland and sharing your feedback!
