PEST CONTROL SERVICES · BOSTON, MA
Westwood Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%53+8Craft & service 20%51+10.2Value 10%91+9.1Momentum 8%23+1.8Track record 7%18+1.3Accountability 5%58+2.9Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Westwood Pest Control

Better than 62% of pest control services · #20 of 52

5.0★175 Google reviewsGoogle star rating as shown on Google Maps.
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Westwood Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 38

All 3 Google reviews tagged “Bug & insect extermination”

★★★★★ Ryan · 3 years ago

I've hired Paul for mice extermination and the spraying of the exterior of our home. I had recently purchased the house when Paul came out for the mice and he mentioned that an exterminator had been there previously. As a result, he did not charge me as much when he easily could have. He is a great, honest guy.…

Bug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Hector · 3 years ago

Paul is a great guy, cares about getting the job done right. Doesn’t try to sell you on a million other things like the bog companies do.

Ant exterminationBat exterminationBed bug extermination+ Quality+ Professionalism+ Value
★★★★★ Rob · 4 years ago

Paul exceeded our expectations. He communicated proactively and delivered on everything he said, exactly as promised. We are very happy with the service we received from Westwood Pest Control!

Bug & insect exterminationRodent extermination

vs category

Blue = Westwood, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.83★ (6 reviews)2024-Q2: 5.00★ (9 reviews)2024-Q3: 5.00★ (8 reviews)2024-Q4: 5.00★ (7 reviews)2025-Q1: 5.00★ (4 reviews)2025-Q2: 5.00★ (13 reviews)2025-Q3: 5.00★ (22 reviews)2025-Q4: 5.00★ (10 reviews)2026-Q1: 5.00★ (4 reviews)2026-Q2: 5.00★ (16 reviews)2026-Q3: 4.81★ (21 reviews)2026-Q4: 5.00★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$184+46% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 66%Reasonable 34%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%53+8Craft & service 20%51+10.2Value 10%91+9.1Momentum 8%23+1.8Track record 7%18+1.3Accountability 5%58+2.9Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
68
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
53
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
51
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
91
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
18
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
58

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+33 / −0
Professionalism
+38 / −0
Responsiveness
+35 / −0
Punctuality
+31 / −0
Value
+34 / −0

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