PEST CONTROL SERVICES · BOSTON, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%53+8Craft & service 20%51+10.2Value 10%91+9.1Momentum 8%23+1.8Track record 7%18+1.3Accountability 5%58+2.9Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%53+8Craft & service 20%51+10.2Value 10%91+9.1Momentum 8%23+1.8Track record 7%18+1.3Accountability 5%58+2.9Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREWestwood Pest Control
Better than 62% of pest control services · #20 of 52
5.0★175 Google reviewsGoogle star rating as shown on Google Maps.
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Westwood Pest Control for general wildlife removal
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
All 2 Google reviews tagged “General wildlife removal”
HectorLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Paul is a great guy, cares about getting the job done right. Doesn’t try to sell you on a million other things like the bog companies do.
Ant exterminationBat exterminationBed bug extermination+ Quality+ Professionalism+ Value
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I called Westwood Pest Control when I had a family of Squirrels living under my solar panels. They came out and humanely removed the family of squirrels and helped to alleviate the squirrels from getting back on the roof to build another nest. They also have sprayed my yard for mosquitoes and helped to resolve…
Hornet & wasp exterminationMosquito exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Westwood, grey = pest control services average
Rating over time
Price
$184+46% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Great price 66%Reasonable 34%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%53+8Craft & service 20%51+10.2Value 10%91+9.1Momentum 8%23+1.8Track record 7%18+1.3Accountability 5%58+2.9Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
68
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
53
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
51
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
91
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
18
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
58
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+33 / −0
Professionalism
+38 / −0
Responsiveness
+35 / −0
Punctuality
+31 / −0
Value
+34 / −0
