Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
White House Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

White House Cleaning and Restoration

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 5.0★ from 120 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White House Cleaning and Restoration is better than 99% of interior cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White House Cleaning and Restoration is better than 99% of interior cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White House Cleaning and Restoration is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White House Cleaning and Restoration is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White House Cleaning and Restoration is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White House Cleaning and Restoration is better than —% of interior cleaning services.–
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Reviews for your job

Customers hired White House Cleaning and Restoration for 3 kinds of job.

White House Cleaning and Restoration for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 6 Google reviews tagged “Water damage-related cleanup & repair”

Shaya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

White House Cleaning and Restoration staff are kind, professional, and timely. I highly recommend them!

Flood restorationMold mitigationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
KELLI3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I came home to find a flood in my basement, and it was later in the evening. I had just closed on my house a few days prior so I called my realtor. He suggested I call Roger from Whitehouse and Roger and his crew were out so quickly trying to get the water down. They stayed extremely late and were back early the…

Customer photo from KELLI's reviewCustomer photo from KELLI's reviewCustomer photo from KELLI's review
Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Paige5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a flood and was assigned a different restoration company. They were unprofessional, charging way more than necessary, and argumentative about what we wanted for our home that needed a lot of work. So, we called White House. Roger and his team were there the next day, doing what needed to be done for our home.…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Ricky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Whitehouse Restoration has been a fantastic company! I’d give them a 10 star rating if I could. Roger’s communication and overall leadership role has been invaluable. He took care of all business aspects so we wouldn’t have to deal with all the hassle. Steven’s carpet cleaning was amazing! I couldn’t believe he got…

Carpet cleaningGeneral carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Alison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steven and Bo are exceptional! Courteous, hard working, respectful, and detailed. Trustworthy in a difficult situation relating to water damage in my basement. Thank you!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Scot2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast response, excellent knowledge of fixing water damage. Great communication. Would definitely use again.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

$230-7% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning42$170–$310
Carpet cleaning11—
Water damage-related cleanup & repair6—

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