Shreya Kamath6 reviewsTotal number of Google reviews Shreya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible thai massage
White Lotus Thai Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 96%
5.0 ★★★★★ 184 Google reviews · 21 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Oct 2026latest review
White Lotus Thai Massage at a glance
Google reviewers rate White Lotus Thai Massage 5/5 based on 184 reviews, noting the owner replies to 85% of feedback. Clients frequently cite the clean, professional environment, friendly staff, and reasonable pricing, with one hour costing $85. Services include traditional Thai, deep tissue, and sports massages, often praised for effective pain relief and punctuality. However, one lower-rated review criticized a therapist for failing to address specific hip and lower back pain effectively.
- Google rating: 5.0 out of 5 from 184 reviews (99% five-star).
- Reviews on this page: 184 Google reviews (167 with written comments, 11 with photos).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: October 31, 2026.
- Service: Reflexologist serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other reflexology
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Lotus Thai Massage: 98/100 on this factor. Category median: 85.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Lotus Thai Massage: 96/100 on this factor. Category median: 84.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Lotus Thai Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Lotus Thai Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.
Star ratings
184 Google reviews we collected
- 5 stars18299%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
- Praise23199%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4763%
- Reasonable2837%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9340%
- Would recommend6729%
- Quality & results4318%
- Price & value115%
- Speed & response94%
- Communication63%
- Honesty & trust42%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great clean place, nice people, excellent authentic Thai massage.”
“Highly recommend Kate and White Lotus Thai Massage!”
“My massage therapist, whom I believe was named Cheyanne, did a wonderful job.”
“I woke up with a terrible kink in my neck and I was looking on Google for a place that specializes in Sport Massage or Thai Sport Massage and this came up.”
“The place is nice and clean, the staff is very friendly and professional, and the rates are very reasonable.”
“We were on a date night and called to see if they could take us in and they were able to take us in right away.”
“I’m a very active person and came in extremely tight and sore, and she really listened to what I needed and focused on all the right areas.”
“A trusted coworker of mine recommended it to me and I'm definitely glad I went.”
People customers mention
- Tara 12 reviews
- Mila 5 reviews
- Swedish 4 reviews
- Rainy 3 reviews
- Piya 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired White Lotus Thai Massage for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
ParadiseLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
After a doctor’s appointment, I searched for a nearby massage to avoid traffic and pass the time. I was overdue for one and appreciated that they accommodated me on short notice. My massage therapist, whom I believe was named Cheyanne, did a wonderful job. My only minor complaint was that I was very cold, but I did…
PaulinaLocal Guide · 258 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great clean place, nice people, excellent authentic Thai massage. Highly recommend.
Chinkie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
⭐️⭐️⭐️⭐️⭐️ Amazing experience at White Lotus Thai Massage! Kate was absolutely wonderful. I’m a very active person and came in extremely tight and sore, and she really listened to what I needed and focused on all the right areas. The massage was thorough, relaxing, and exactly what I was looking for. I felt SO much…
Linh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Omg they did so good, everything is clean and professional. I feel really good after the massage!!! Highly recommend
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Got a massage from Kate. It was great! Was a traditional Thai massage. She worked very deep into the knots in my neck and shoulders. She provided excellent pressure when I asked for it. The massage was great and I am going back for sure.
CourtneyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
As a Clairemont local, this is it for me. I was driving to Point Loma for my Thai massages and have tried several studios local to Clairemont and just couldn't find "the one". I learned about White Lotus through my gym and finally made it in. I'm never turning back. The service as soon as you walk in is so warm and…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Massage | 72 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Chanté Summers11 reviewsTotal number of Google reviews Chanté has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKylie was great! Highly recommend this location
Paradise WilliamLocal Guide · 57 reviewsTotal number of Google reviews Paradise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter a doctor’s appointment, I searched for a nearby massage to avoid traffic and pass the time. I was overdue for one and appreciated that they accommodated me on short notice. My massage therapist, whom I believe was named Cheyanne, did a wonderful job. My only minor complaint was that I was very cold, but I did not mention it because she was doing excellent work and I wanted her to be comfortable too Overall, I had a very positive experience. I would recommend and return in the future.
Paulina LipetsLocal Guide · 258 reviewsTotal number of Google reviews Paulina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat clean place, nice people, excellent authentic Thai massage. Highly recommend.
Chinkie Abad8 reviewsTotal number of Google reviews Chinkie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐️⭐️⭐️⭐️⭐️ Amazing experience at White Lotus Thai Massage! Kate was absolutely wonderful. I’m a very active person and came in extremely tight and sore, and she really listened to what I needed and focused on all the right areas. The massage was thorough, relaxing, and exactly what I was looking for. I felt SO much better afterward!Everyone was incredibly friendly, kind, and welcoming. The location is perfect, parking is easy, and they even validate parking, which is such a plus. I’ll definitely be coming back and plan on making this part of my regular routine at least every two weeks! Highly recommend Kate and White Lotus Thai Massage!
Carl FergusonLocal Guide · 20 reviewsTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible experience and value! We will be back!
Linh Mai1 reviewTotal number of Google reviews Linh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOmg they did so good, everything is clean and professional. I feel really good after the massage!!! Highly recommend
Joseph T.8 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot a massage from Kate. It was great! Was a traditional Thai massage. She worked very deep into the knots in my neck and shoulders. She provided excellent pressure when I asked for it. The massage was great and I am going back for sure.
Response from the owner · 2 weeks ago
Thank you so much for your review! We’re glad to hear Kate helped work out the knots in your neck and shoulders and provided the right pressure for your needs. We appreciate your support and look forward to welcoming you back!
Courtney DaharshLocal Guide · 15 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a Clairemont local, this is it for me. I was driving to Point Loma for my Thai massages and have tried several studios local to Clairemont and just couldn't find "the one". I learned about White Lotus through my gym and finally made it in. I'm never turning back. The service as soon as you walk in is so warm and friendly. The studio is very, very, clean and Gina my masseuse was perfect! I will be referring all of my friends here and returning regularly myself!
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We’re so happy you found your go-to Thai massage spot at White Lotus. We’re glad you enjoyed our welcoming atmosphere and clean space, and that Gina took such great care of you. We truly appreciate your support and referrals and look forward to seeing you again!
Sandrine Tanseau Lee4 reviewsTotal number of Google reviews Sandrine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great first Thai massage experience. The place is nice and clean, the staff is very friendly and professional, and the rates are very reasonable. Will definitely be back!!
Response from the owner · 3 weeks ago
Thank you so much for your wonderful review! We’re happy to hear you enjoyed your first Thai massage experience and loved our clean space, friendly team, and reasonable rates. We truly appreciate your support and look forward to welcoming you back!
Business details
- Address: 7670 Opportunity Rd Suite #165, San Diego, CA 92111
- Phone: (858) 733-0565
- Website: whitelotussd.com
- Service area: San Diego, CA