Customers frequently praise the nursery for its extensive variety of plants, including rare and hard-to-find species, along with friendly and knowledgeable staff who assist with selections. However, recurring criticisms highlight that some plants arrive with pests like mealy bugs, and several reviewers report paying higher prices than competitors for items that subsequently died without receiving refunds or replacements.
Google rating: 4.6 out of 5 from 642 reviews (79% five-star).
Reviews on this page: 642 Google reviews (425 with written comments, 58 with photos).
Owner responses: the business replied to 0% of reviews.
Phrases our text analysis found in 425 written reviews
89%praise
Praise33189%
Complaints4011%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22059%
Price & value8623%
Quality & results246%
Would recommend195%
Speed & response92%
Honesty & trust72%
Communication62%
What customers talk about
We read 425 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They had a nice variety of flowers and food plants.”
“The front desk employee spoke to us in an unnecessarily rude and dismissive manner.”
“…ide selection of plants, trees, bushes, citrus, cacti, and yard art reasonably priced.…”
“The nursery was fairly large and had many selections to offer, however the price set points were price gouging to say the least.”
“Whitfill Nursery has friendly and knowledgeable staff and their planting crew was helpful, efficient and did a great job with my tree.”
“Other than that the customer service with them is terrible.”
“Definitely recommend asking for Gabriel if you stop by.”
“Wouldn't recommend to anyone as they profile you and over charge.”
“They immediately took me to the place where that type of palm trees were and I picked out the one I wanted and they carried to the cashier for me.”
“It seemed great, but I found a huge spider in it once I got it in the house & it took forever to try to get it - meanwhile it made webs all over the tree.”
“It’s rare to come across someone who is not only well-informed but also genuinely engaging.”
“…n of the sale of property or services to be made or makes a false or misleading statement in any advertisement.…”
“He listened to what I wanted, looked at the photos I had taken and offered suggestions.”
People customers mention
Gilbert8 reviews
Gabriel6 reviews
Jack4 reviews
Valley4 reviews
Depot4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Aside from getting stung by a bee, everything was great. (Not their fault obviously). I went there for brussel sprouts. Came away with a red variety (which I didn't know existed). They had a nice variety of flowers and food plants. Looked like they had a nice selection of other plants too. I'll be going back to browse sometime.
N
Natalia GarciaLocal Guide · 42 reviewsiTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
I love the quality and the variety of plants. I was lucky to connect with an employee named Taylor, who was so extremely helpful. Her knowledge of plants was amazing. I didn't know this treasure was so close. I will be coming back!
S
Samantha Davison2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
My favorite nursery! Huge selection of happy plants, everyone is friendly and helpful, and I love the chickens they have on property.
D
David Aiden RichardsonLocal Guide · 11 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
