Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP)
Certified public accountant · Boise City, ID · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%83+48.7Reliability 26%73+19Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 80Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 135 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★46 Google reviews · 4 photos
96%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP) at a glance
Google reviewers rate the firm 4.8 out of 5 based on 46 reviews, highlighting expertise in complex tax preparation, business entity setup, and payroll issues. Clients frequently praise the team's proactive communication, timely responses, and fair pricing, noting that the firm often identifies additional deductions to maximize refunds. However, a minority of low-star reviews criticize a lack of professionalism, specifically citing last-minute meeting cancellations and inconsistent follow-up via email rather than phone calls.
Google rating: 4.8 out of 5 from 46 reviews (96% five-star).
Reviews on this page: 46 Google reviews (44 with written comments).
Owner responses: the business replied to 9% of reviews.
Most recent review: April 7, 2021.
Service: Tax Preparation Service serving Boise City, Idaho.
Data from Google, last updated November 1, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.
This companyTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP): 83/100 on this factor. Category median: 91.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP): 73/100 on this factor. Category median: 86.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP): 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Whittaker & Associates, Inc (now KDP Certified Public Accountants, LLP): 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
4.8of 5
5 stars4496%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
95%praise
Praise7895%
Complaints45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2328%
Would recommend1923%
Quality & results1113%
Speed & response1113%
Communication79%
Honesty & trust67%
Price & value56%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ortable handling myself and I was put at ease immediately with Jodi's expertise during our initial introductory meeting.…”
“I will definitely be using Whittaker & Associates from now on and strongly recommend them!”
“They did a great job with my taxes on my most complicated tax year yet.”
“…licated than I felt comfortable handling myself and I was put at ease immediately with Jodi's expertise during our initial introductory meeting.…”
“Lindsay cheerfully and competently assisted me--even after I was 30 minutes late for the appointment.”
“I go in once a while because it's easier to explain things in person sometimes.”
“They are very knowledgeable, friendly, and I trust them implicitly!”
“She gave me a free consultation and saved me money!”
People customers mention
Jodi22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJess7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The staff at Whittaker & Associates (now KDP, LLP) are outstanding! My tax filing experience was excellent from start to finish and I feel very confident in the accuracy of my return. Jodi was a joy to work with and her passion for supporting small businesses was very evident. I will definitely be using Whittaker &…
BBrian10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I typically prepare my own tax filing but this year things were a bit more complicated than I felt comfortable handling myself and I was put at ease immediately with Jodi's expertise during our initial introductory meeting.
When it was time to provide Whittaker & Associates with information and documents, they sent…
JJennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I am in the process of starting a business and Jodi Whittaker's advice on business entity set-up and tax implications has been invaluable. She is obviously an expert and was willing to take the time to meet with me, even in the middle of tax season, to help me make the right choices for my business. Thank you for going above and beyond, Jodi!
+ Responsiveness+ Quality+ Professionalism
KKenziLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
For over a year I have had a problem with our payroll taxes with online QuickBooks. They did not work so I had to file all the old fashion way. We spent 9 hours on the phone till QuickBooks finally fixed them! I have asked two different accounting firms for help to fix the issue. Jodi was my final chance and she did…
+ Responsiveness+ Quality+ Professionalism
LLyTina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
I've been using Whittaker & Assoc for almost 20 years now. They are very knowledgeable, friendly, and I trust them implicitly! No question is ever too small for them to acknowledge and they take the time to guide me through tax & financial planning. All of this is invaluable to me.
Thanks!!!
+ Responsiveness+ Quality+ Professionalism
LLoganLocal Guide · 122 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Jodi is professional, caring, helpful and an incredible person. I had a few tax questions this year and Jodi took time out of her busy day to help me out! She gave me a free consultation and saved me money! I will definitely be using her services in the future! Thanks Jodi and team!
The staff at Whittaker & Associates (now KDP, LLP) are outstanding! My tax filing experience was excellent from start to finish and I feel very confident in the accuracy of my return. Jodi was a joy to work with and her passion for supporting small businesses was very evident. I will definitely be using Whittaker & Associates from now on and strongly recommend them!
B
Brian Deis10 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I typically prepare my own tax filing but this year things were a bit more complicated than I felt comfortable handling myself and I was put at ease immediately with Jodi's expertise during our initial introductory meeting.
When it was time to provide Whittaker & Associates with information and documents, they sent me a simple PDF to fill out and a list of needed documents which I could upload to their secure portal. After two brief follow up emails from the accountant to clarify a few things, my taxes were done and filled with the IRS.
The process was very easy and painless. The whole team at Whittaker & Associates are extremely professional and very knowledgeable. I was impressed with their work and ability to navigate my unique tax situation. Needless to say, I will be using Whittaker & Associates from now on.
J
Jennifer Harvey4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I am in the process of starting a business and Jodi Whittaker's advice on business entity set-up and tax implications has been invaluable. She is obviously an expert and was willing to take the time to meet with me, even in the middle of tax season, to help me make the right choices for my business. Thank you for going above and beyond, Jodi!
For over a year I have had a problem with our payroll taxes with online QuickBooks. They did not work so I had to file all the old fashion way. We spent 9 hours on the phone till QuickBooks finally fixed them! I have asked two different accounting firms for help to fix the issue. Jodi was my final chance and she did not stop till the problem was fixed!! If I could leave her a million 5 star reviews I would! Thank you for all your help!
Positive: Responsiveness, Quality, Professionalism, Value
L
LyTina Rule3 reviewsiTotal number of Google reviews LyTina has written across all businesses on Google Maps, not just this one.
I've been using Whittaker & Assoc for almost 20 years now. They are very knowledgeable, friendly, and I trust them implicitly! No question is ever too small for them to acknowledge and they take the time to guide me through tax & financial planning. All of this is invaluable to me.
Thanks!!!
Positive: Responsiveness, Quality, Professionalism, Value
L
Logan GoreLocal Guide · 122 reviewsiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Jodi is professional, caring, helpful and an incredible person. I had a few tax questions this year and Jodi took time out of her busy day to help me out! She gave me a free consultation and saved me money! I will definitely be using her services in the future! Thanks Jodi and team!
A
Amy Yoder1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
They did a great job with my taxes on my most complicated tax year yet. I appreciated how genuine and kind Jodi was when we spoke on the phone, we had a fun and productive conversation.
I usually do my taxes myself, but this year things got complicated and I ended up owing the IRS a lot of money. I contacted Whittaker & Associates to have them help me and they did. Not only were they quick to help, professional and personable, but they spent the extra time needed with my situation to find a solution, saving me thousands of dollars. I will be using them from now on and Highly recommend them to everyone.
Positive: Responsiveness, Quality, Professionalism, Value
J
Julie Thomas6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I had a couple of questions related to a trust tax return I was filing for the first time. Instead of starting over and completing the entire return from scratch (which many other CPAs would have charged me to do), Jodi was able to answer my questions quickly and professionally. I very much appreciated her help and expertise!
Positive: Responsiveness, Professionalism
B
Ben Graboyes5 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Until the age of 36, I always did my taxes on my own with turbotax. I am convinced after one year using Jodi, that I likely missed out on thousands of dollars over the years. She had straightforward and upfront pricing and delivered on the timeline with a few thousand extra in my return than what I had calculated with turbotax. Thanks Jodi!
