Google reviewers rate Wicked Plumbing 4.9 out of 5 based on 459 reviews, noting the owner responds to 80% of feedback. Customers frequently praise the company for punctuality, clear communication, and detailed explanations during services like water heater replacements and pipe repairs. However, lower-rated reviews highlight concerns regarding high pricing, lack of itemized billing transparency, and occasional scheduling delays or missed callback attempts.
Google rating: 4.9 out of 5 from 459 reviews (95% five-star).
Reviews on this page: 459 Google reviews (359 with written comments, 14 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
459 reviews on Google
5★434
4★14
3★3
2★3
1★5
Reviews from Google, shown as published (original wording, unedited).
KD
Keith Dessureau2 reviews
★★★★★
Nick Arruda from Wicked Plumbing was great! Nick was very knowledgeable and got right to work fixing the burst pipe! Nick kept me in the loop with each step and walked me through the finished job!
Price assessment: Reasonable price
Price: $600–800
Services: Plumbing pipe repair
Response from the owner · 20 hours ago
Thank you for taking the time to leave a review. I’m glad to know you had a good experience . We appreciate your business !
Great job by Nick, Andrew, and Hunter, installing a new water pump at my built-in 1966 home! Their communication skills were superb, keeping me in the loop throughout the entire process. They were able to source tools and parts easily. Patient throughout the speed-bumps that were encountered on the job, they did it all. Their follow-up with me was excellent as well, calling next-day with winter care procedures for the newly installed pump. Awesome crew. Wicked Plumbing, they don't know how to fail!
Services: Pump installation
Response from the owner · 2 days ago
Thank you, Stephen!! We value your sharing of your experience with our company!
We have always had a great experience with Wicked plumbing. Everyone that has come to resolve our needs has been very knowledgable and we appreciate the thoughtfulness and attentiveness they are able to provide to emergent situations. Their scheduling is always easy and fast. Highly recommend them for any plumbing needs!
Price assessment: Great price
Price: $800–1,000
Services: Garbage disposal repair
Response from the owner · 2 days ago
Thank you!! We genuinely value your business and the time you spent sharing a review.
They fixed my oil furnace ! I had no heat!!! I called 3 other plumbers. One said no, one said he would call back, another said he would come never called back!!! BUT THESE GUYS they call back they come when they say!! EXCELLENT communication!!! They stuck to their quote, got the work accomplished in a few hours. They are kind, professional, and trustworthy. I will use them from now on! So happy to have found them!!!
Response from the owner · a week ago
Thank you Kara!! We appreciate your kind words and sharing your experience with our company!!
Zack was excellent. Prompt, professional, friendly and efficient. Replaced my water heater in just a couple of hours. I wish the bill wasn't what it was, but who ever wants to shell out for a plumber? A fair price for the work, done without fuss. I'll definitely call them again, if I need a plumber!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
Thank you mark!! We appreciate your business and you taking the time to share your experience!
Zack and Jacob came out to fix leak in the shower. From Start to finish everything was fantastic. Fantastic customer service. They did a great job of fixing the problem quickly and effectively provided updates and cost all along the way. Highly recommend
Price assessment: Reasonable price
Price: $1,400–1,600
Services: Faucet repair
Response from the owner · a week ago
Thank you, Mike! We value your business and appreciate your time in sharing your experience with our company!
Hunter and Nick were so professional and polite. They were able to solve a problem that I’ve had for more than five years—I just took my first real shower in my own house. They also were able to solve a different lingering problem left behind by a different tradesman, and they were gracious about the fix. They took care of my issues completely, and were very informative about my options going forward with electric hot water. They were not cheap but you get what you pay for—worth every dollar.
Price assessment: Not sure
Price: $1,600–1,800
Services: Shower installation
Response from the owner · 3 weeks ago
Thank you, Kevin! We value your business and your kind words.
