Google reviewers rate Wildlife Solutions LLC 4.7 out of 5 stars, frequently praising the company's punctuality, clear communication, and reasonable pricing for wildlife removal services. Customers often highlight the team's professionalism and effective handling of issues involving raccoons, birds, and squirrels. However, a minority of low-star reviews criticize significant delays in completing work and a lack of proactive communication, noting that customers sometimes had to initiate contact to receive updates.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Prompt, courteous, and reasonable.
Thank you so much for the kind review! We truly appreciate you taking the time to share your experience. We’re glad we could provide prompt, courteous, and reasonable service. Thank you for choosing Wildlife Solutions!
Excellent customer service. Easy to communicate with.
Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that communication was easy throughout the process. We truly appreciate your support and the opportunity to help!
A professional team that does quality work for a fair price. They were flexible in finding the right solution for my home, and their communication was always clear and friendly.
Thank you so much for the wonderful review! We truly appreciate your kind words and are so glad we could find the right solution for your home. Providing quality work, fair pricing, and clear communication is always our goal. Thank you for trusting Wildlife Solutions—we truly appreciate your business!
Terrence, Kayla, and the team were amazing! They were patient and kind and applied their expertise to solve a tricky situation for us, explaining every step of the way what they recommended as the next right thing to do. They were effective and humane in their approach to helping wildlife find their way out of our garden shed and back out into the wild. They absolutely will always be our go to if the wildlife ever makes itself too much at home with us again!
Thank you so much for your thoughtful review! We truly appreciate your kind words about Terrence, Kayla, and the rest of our team. It means a great deal to know that you felt informed and supported throughout the entire process. We believe that taking the time to explain every step and finding the best solution for both our customers and the wildlife is an important part of what we do. We're so glad we could help resolve the situation with your garden shed, and we're honored to be your first call if wildlife decides to visit again. Thank you for trusting Wildlife Solutions—we appreciate your support!
Let me start by saying they did an average at best job, after they actually got around to completing the work. The work took over 8 weeks to complete, but it was only a 4 hour job. Overall, I wouldn’t recommend using them. Their communication is nonexistent until you reach out. I also had to leave a voice mail every time I called. We had Wildlife Solutions out to deal with a raccoon or multiple raccoons living under our shed. Terrance and another guy showed up to give a quote. They recommend preventative fencing around our shed instead of catching and relocating the animals, which seemed like a reasonable suggestion, considering we live on a very wooded lot. Terrance initially ball parked an $800 or so price point. The quote, which took over a week to come back, was almost $1300. We debated the additional cost and decided to move forward, but were disappointed that the ballpark estimate was so far off of the final quote. Then we signed the quote and moved on. While they were onsite for the quote, I asked about timing to get started. They came on a Wednesday, I was told they could start “next week”. The quote wasn’t even back in that timeframe. After while we were waiting on the quote, I shared a map of our septic system, and asked them to confirm they understood how to work around it…but no response. I had to follow up with them to get confirmation. Ultimately, the work didn’t start until over eight weeks after the initial appointment. First, the quote took over a week, then it was an issue with the 811 ticket, then it was too hot to dig, then they must have run out of excuses because they didn’t call to inform me about that delay. Through all these delays, there was no initiation of communication from their side, each time I had to call and express frustration on the timing to hear back. Finally, I called and said it needed to be done this week, or we would find someone else to complete the work. Terrance called back on a Friday and said they would be out early the following week to complete the work. No further communication until I called back on Wednesday of that week to understand what happened to “early this week”. Terrance used the excuse of the heat. To be fair, it was hot out that week, but it took them a total of 4 hours..heat of the day doesn’t set in until at least noon…and our shed is heavily shaded by trees. I finally called back and told him it needed to be completed by Sunday of that week, or I would go somewhere else, which was my previous feedback. After all, the work is complete and is average at best. This company lacks the ability to communicate about timing and is full of excuses instead of completing the jobs they take in a timely fashion.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. During your initial inspection, we provided a rough ballpark estimate prior to receiving your septic system map and your request that no heavy equipment be used. Those factors significantly impacted the scope of work and were taken into consideration when preparing your final proposal. We apologize for the delay in providing the formal quote. Once the proposal was accepted, we immediately submitted the required 811 utility locate request and provided the excavation waiver for your review and signature. Unfortunately, the utility locate process took approximately four weeks to be completed. During that time, we remained in contact with you by phone and email with weekly updates while also diligently following up with 811. Because excavation cannot legally begin until all utilities have been marked and the ticket is cleared, this portion of the timeline was outside of our control. Once the 811 ticket was approved, which occurred the week of a holiday weekend, we scheduled your project for our next available opening, that next weekend. Unfortunately, that scheduled date had to be postponed due to rain. We intended to complete the work at the beginning of the following week; however, a heat advisory further impacted our excavation schedule. Even with those unforeseen delays, we were able to complete your project by the end of that same week. As a small, family-owned business, we take pride in the quality of our work and the service we provide. Although your project experienced a weather-related delay, we rescheduled it at the earliest available opportunity and completed it within the following week. While we understand your frustration with the timeline, we believe the project was completed within a reasonable timeframe given the circumstances that were outside of our control. As a gesture of goodwill, we applied multiple discounts to your invoice to acknowledge the delays. We are confident the work was completed properly and in accordance with the agreed-upon scope, and we remain committed to improving our communication and customer experience. We appreciate the opportunity to have earned your business and wish you all the best moving forward.
We had a good experience with Wildlife Solutions. Professional, timely and reasonable. Responded and helped us when other companies did not return our call.
Thank you for your kind words and for choosing Wildlife Solutions! We're so glad we could be there when you needed us and provide the professional, timely service you deserved. We truly appreciate you recognizing our team's responsiveness and commitment to our customers. Thank you for your trust and recommendation—we're always here if you need us in the future!
Great work. Very precise and accurate. Great to work with, phenomenal communication.
Thank you for the wonderful review! We truly appreciate your kind words. We're glad you were happy with our precision, communication, and overall service. It was a pleasure working with you, and we appreciate you choosing Wildlife Solutions. If you ever need us again, we're just a phone call away!
The guys did a great job getting rid of birds in my vent and soffits. Easy to work with.
Thank you for the great review! We're so glad to hear our team did a great job resolving the birds in your vents and soffits. We strive to make the entire process as easy and stress-free as possible, and we appreciate you trusting Wildlife Solutions with your home. If you ever need us again, we're just a phone call away!
Very pleased with the service and professionalism provided by Terence and Wildlife Solutions.
Thank you for your kind words! We truly appreciate you taking the time to share your experience. We're so glad you were pleased with the service and professionalism Terrence and the Wildlife Solutions team provided. It was our pleasure to help, and we appreciate your trust in us. If you ever need us in the future, we're always here to help!
Terrance (the owner) came and personally set two traps and coached us on what to look for, including how to notify them of results each morning. As soon as we caught the first racoon, Terrance came out and did the pickup. It took a few more days to catch the second one, but Terrance also came out on that and did the pickup. Both times, he completely cleaned up the mess left from the trapped racoon. ...Knows his stuff!
Thank you so much for taking the time to leave us such a thoughtful review! We're glad Terrence was able to help and provide guidance throughout the trapping process. Keeping our customers informed and making the experience as smooth as possible is important to us, and we're happy we could safely resolve the raccoon issue for you. We truly appreciate your kind words and your trust in Wildlife Solutions. If you ever need us again, we're just a phone call away!