Google reviewers rate Willow Animal Hospital 4.9 out of 5 based on 414 reviews, with the owner responding to 68 percent of them. Customers frequently praise the staff for their kindness, thorough communication, and fair pricing, noting that pets often feel comfortable during visits. However, several low-star reviews criticize the practice for misdiagnoses, failing to identify root causes of illness, and poor communication regarding serious conditions or billing.
Google rating: 4.9 out of 5 from 414 reviews (95% five-star).
Reviews on this page: 414 Google reviews (310 with written comments, 35 with photos).
Owner responses: the business replied to 68% of reviews.
Reviews from Google, shown as published (original wording, unedited).
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Nancy Say7 reviews
★★★★★
My dog had broken her hind femur bone and she had surgery at an emergency center but I took her to Willow for follow up blood work and to answer questions I had. Willow was amazing. They handled Raven with care and showed me some therapy exercises I could do with her and explained all my questions. They spent an hour treating her. I have always had good care at Willow.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited a day ago
We're thrilled to hear about your positive experience, Nancy! Our team works hard to provide top-notch care for your furry friends. Thank you for choosing Willow Animal Hospital!
Patient with my new puppy handled him extremely well he was not fearful of them and we had a great visit to the vet. They care for both of our pets Buster Brown the dog and Alex the cat. Thank you Susan and Steve
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited 2 days ago
Hello Susan, What a sweet compliment! Our staff will really appreciate reading your feedback. We look forward to seeing you next time!
Very thoughtful and thorough with my pet babies!
Prices are fair and there’s no strong arming for additional vaccinations.
Services: Large animals
Response from the owner · 2 days ago
Hello Melonie, Thank you so much for your review! It is our absolute pleasure to provide you and your pet with a pleasant experience at our hospital. We are always here if you need us!
This was my first visit to Willow with my cat Mookie Wilson. They were so kind and caring that Mookie was not frightened at all. They provided me with information I needed since my Mookie needs to lose some weight! Definitely recommend Willow.
Response from the owner · 3 days ago
Hi Judy, we’re glad to hear your visit went well. It’s a privilege for our team at Willow Animal Hospital to provide dependable care for pets and their families.
The staff here are incredibly kind and genuinely care about the animals they treat. They take the time to listen, explain everything clearly, and make both pets and owners feel comfortable. You can tell they truly love what they do. I’m very grateful to have a vet’s office I can trust with my pets.
Price assessment: Reasonable price
Response from the owner · Edited 3 days ago
Hi Gricel, thank you for your kind words! We know there are many veterinarians to choose from in Vint Hill, and we appreciate you trusting Willow Animal Hospital with your pet’s care.
Took my dog in for a nail trim and the technician noticed a growth in her mouth. So lucky she checked her out as now we know it’s there and can have the vet look at it. Love the staff there as they are all wonderful.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 3 days ago
Hi Ronald, we appreciate your thoughtful review. Providing reliable care for pets and their families is what we enjoy most, and it means a lot that you chose Willow Animal Hospital .
They have exam room just for cats. It had feliway to help calm them, and the sound of ocean waves to reduce the noise outside the exam room. Dr. K knows her cats! I know it's not easy for staff, but I really appreciate them being open 6 days a week! It reduces the need for going to an emergency vet.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thanks so much, Karen! Your feedback is valuable to our team. With so many veterinarians in Vint Hill, we’re glad you chose Willow Animal Hospital for your pet’s care.
Very caring and attentive from the desk through the techs to the drs.
Response from the owner · 4 days ago
Hi M, we’re glad to hear you had a positive experience! Your feedback helps our team keep providing attentive, consistent care, and we truly appreciate your trust in Willow Animal Hospital.
Thanks, Rekha! Your feedback made our day. We enjoy being part of the pet community here in Vint Hill and appreciate your trust in Willow Animal Hospital.
Love the front desk ladies and the incredible vet techs and veterinarians! Great quality!
Response from the owner · 6 days ago
We're thrilled to hear about your positive experience, Sharon! Our team works hard to provide top-notch care for your furry friends. Thank you for choosing Willow Animal Hospital!
