Window cleaning service · Rogers, AR · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#153 of 219 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★372 Google reviews · 23 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Window Genie of NWA 4.9 out of 5 based on 372 reviews, with the owner responding to eighty percent of feedback. Customers frequently praise the company for professional conduct, punctuality, thorough cleaning of windows, screens, and gutters, and reasonable pricing. Positive comments often highlight efficient service, polite staff, and effective communication regarding job details. While most experiences are positive, a small number of low-star reviews cite issues with missed details, such as dirt left on sills or lights left on, and one customer described an unprofessional interaction regarding a service dispute.
Google rating: 4.9 out of 5 from 372 reviews (95% five-star).
Reviews on this page: 372 Google reviews (313 with written comments, 18 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: November 10, 2026.
Service: Window Cleaner serving Rogers, Arkansas.
Data from Google, last updated November 11, 2026.
Score profile vs other window cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Window Genie of NWAWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Window Genie of NWA: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Window Genie of NWA: 95/100 on this factor. Category median: 97.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Window Genie of NWA: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Window Genie of NWA: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Window Genie of NWA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Window Genie of NWA: 82/100 on this factor. Category median: 85.A
82
Bar = this company · dark tick = category median.
Star ratings
372 Google reviews we collected
4.9of 5
5 stars35495%
4 stars144%
3 stars21%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 313 written reviews
99%praise
Praise60899%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price325%
Reasonable867%
Overpriced00%
Not sure18%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results20333%
Staff & attitude16827%
Speed & response10617%
Would recommend8414%
Communication264%
Price & value224%
Honesty & trust30%
What customers talk about
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…as lighting design to be, while also providing economical options and outstanding service!…”
“Third trip was the worst of all.”
“Super accommodating, kind polite staff, definitely having them come back again!”
“There were just a couple windows that needed a touchup and they were back the very next day to take care of it.”
“I plan on using them over and over and I would recommend them to you as well.”
“Great communication, showed up exactly when they said, did great work and got the windows cleaned quickly with little disruption.”
“The work was great, at a reasonable price, and they were kind with great senses of humor.”
“is Team of Pros like my own sons because they come into my home with integrity, politeness, eagerness to do a GREAT job and they are industrious and g…”
People customers mention
James35 reviews
Josh35 reviews
Matt14 reviews
Aaron9 reviews
Nick9 reviews
Creighton7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Window Genie of NWA for 5 kinds of job. Pick one to see what they paid and said.
EdwardLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Great team, 21 windows. In and out in 2 hours. Superb quality!!!! Highly recommend.
Great price
Krista3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Window Genie coordinator and technicians worked with us to provide exactly what we wanted our Christmas lighting design to be, while also providing economical options and outstanding service!
Reasonable price
Kathy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
There were just a couple windows that needed a touchup and they were back the very next day to take care of it. I would recommend!
Reasonable price
Sarah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing job!!! Super accommodating, kind polite staff, definitely having them come back again!
Reasonable price
Antoinette3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing job! Glass so clean you can mistakenly walk through it. Customer service was great, team was on time and a crew that cares! Thank you Isaiah and Brad for handling my home with such care!
Great price
Denise5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Window Genie team, Jason and Isaiah did an excellent job. They were friendly, professional, and skilled- able to handle a more challenging job with 20’ ladders. Thank you. I am very happy with the Genie team service.
Great team, 21 windows. In and out in 2 hours. Superb quality!!!! Highly recommend.
Price assessment: Great price
Response from the owner · 11 hours ago
Hearing that our team could handle 21 windows so efficiently and leave you with such great results means a lot to us. Thank you for highlighting the speed and quality of the service you received at Window Genie of NWA. Your high recommendation is truly appreciated, and we'd love to help with your windows again whenever you need us!
Krista Killman3 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Window Genie coordinator and technicians worked with us to provide exactly what we wanted our Christmas lighting design to be, while also providing economical options and outstanding service!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
It is wonderful to hear that our coordinator and technicians were able to help design your Christmas lighting just as you envisioned, while also offering options that worked for your budget. Thank you for trusting Window Genie of NWA and for mentioning our team's service and attention to detail. We truly appreciate your feedback and would love to help make your holidays bright again next year!
Kathy Muldoon3 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
There were just a couple windows that needed a touchup and they were back the very next day to take care of it. I would recommend!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
It’s great to know we could address those last details so quickly for you, Kathy. Thank you for sharing your experience and for recommending Window Genie of NWA. We appreciate your feedback and would be happy to help again whenever you need us!
Jim Fielding6 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Very professional. Prepared for all possible scenarios.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
We appreciate your thoughtful feedback, Jim. It's great to know you felt our team was well-prepared and professional throughout your experience with Window Genie of NWA. Thank you for taking the time to share this, and we would be glad to help you again whenever you need us!
Sarah McFarlane7 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Amazing job!!! Super accommodating, kind polite staff, definitely having them come back again!
Price assessment: Reasonable price
Response from the owner · a month ago
It’s wonderful to hear you had such a great experience! Thank you for your kind words about our accommodating approach and the friendliness of our team. We truly appreciate you choosing Window Genie of NWA and are glad to know you’ll be having us back. We look forward to helping you again soon!
Antoinette Nash3 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Amazing job! Glass so clean you can mistakenly walk through it. Customer service was great, team was on time and a crew that cares! Thank you Isaiah and Brad for handling my home with such care!
Price assessment: Great price
Response from the owner · a month ago
Antoinette, it’s wonderful to hear how impressed you were with the results and the level of care from our team. We truly appreciate you taking the time to share such kind feedback about your spotless windows and our customer service. Thank you for choosing Window Genie of NWA—we’d love to help keep your home looking great whenever you need us!
Diane Moore2 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
The guys did an amazing job! So happy with my service 😀
Price assessment: Reasonable price
Response from the owner · 2 months ago
It’s wonderful to hear you’re so pleased with the service, Diane! We truly appreciate your kind feedback and are glad our team could deliver an amazing experience for you. Thank you for choosing Window Genie of NWA, and we’d love to help you again any time!
Denise Knight5 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Window Genie team, Jason and Isaiah did an excellent job. They were friendly, professional, and skilled- able to handle a more challenging job with 20’ ladders. Thank you. I am very happy with the Genie team service.
Price assessment: Reasonable price
Response from the owner · Edited 2 months ago
It means a lot to hear you’re so happy with your experience. Tackling a tough job with tall ladders is no small feat, and I’m glad our team was able to deliver professional and friendly service. Thank you for sharing your feedback and for choosing Window Genie of NWA. We’d love to help you again next time you need us!
Barb Shrum11 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Window Genie just left me with crystal clear windows and surrounds. Recommend 100%
Price assessment: Reasonable price
Response from the owner · 2 months ago
It’s fantastic to hear your windows and surrounds look so clear after our visit. Thank you for your kind recommendation and for trusting Window Genie of NWA with your home. We hope to help keep everything sparkling the next time you need us!
Mindy Pearson5 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Great job!! Very conscientious and professional. Made sure I was satisfied with the job!
Price assessment: Not sure
Response from the owner · 2 months ago
We’re so glad to hear you were satisfied with your experience, Mindy! Thank you for your kind words and for choosing Window Genie of NWA. Our team always aims to be thorough and professional, and your feedback means a lot to us. We look forward to helping you again!
